We were looking forward to using the hot tub, but after we changed clothes and began entering the facility, we discovered the water was cold. After consulting the front desk, we learned that there was a mechanical issue w/the heating. Disappointing! I wish we were informed of this at check-in. Also, although through no fault of the hotel, there was a large tour bus group arriving after 10pm, and the lodgers were VERY noisy for quite some time, banging around n sounding like a herd of elephants above us. It would be nice for the hotel staff to remind groups/tour leader to respect other lodgers when they arrive late and to keep noise to a minimum. These were adults! I expected a group of middle school hockey players! Very disrespectful!!