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Platinum Yucatan Princess Adults Only - All inclusive

5.0 star property
Adults-only beachfront hotel

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Photo gallery for Platinum Yucatan Princess Adults Only - All inclusive

View from property
Aerial view
Free minibar, in-room safe, desk, blackout curtains
Nightclub
Lobby
Reviews
8.2

Very good

Popular amenities

  • Spa
  • All-inclusive
  • Pool
  • Restaurant
  • BarBarBar
  • Breakfast includedBreakfast includedBreakfast included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • Popular LocationPlaya Xcalacoco10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

8/10 Very good

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Sofa bed
Blackout curtains
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

9/10 Excellent

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.8/10 Excellent

Highlights

Balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Sofa bed
Blackout curtains
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

8.3/10 Very good

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.4/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Platinum Yucatan Princess Adults Only - All inclusive. You'll be 2 km (1.3 mi) from Playa Xcalacoco and 3.1 km (1.9 mi) from El Camaleón Mayakoba Golf Course. Highlights at this all-inclusive hotel include 6 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to Princess Spa Platinum can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and steam room. The buffet restaurant, Yucatan, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find umbrellas, and enjoy the 6 outdoor tennis courts and nightclub. 6426 square feet (597 square metres) of event facilities include conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen hotel include Quinta Avenida and Tres Rios Ecopark.

What's nearby

  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa Xcalacoco - 10 min drive
  • Quinta Avenida - 11 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Alberca - Pool - ‬12 min walk
  • ‪Amaranto - ‬19 min walk
  • ‪The Fives Plaza - ‬3 min drive
  • ‪Snack Riviera - ‬12 min walk
  • ‪5th Avenue - ‬12 min walk

About this property

Platinum Yucatan Princess Adults Only - All inclusive

Adults-only beachfront hotel
Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in is available.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only - All inclusive Hotel

Frequently asked questions

What is the cancellation policy at Platinum Yucatan Princess Adults Only - All inclusive?

Platinum Yucatan Princess Adults Only - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All inclusive?

As of 8 Jun 2024, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All inclusive on 10 Jun 2024 start from NZ$353.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Platinum Yucatan Princess Adults Only - All inclusive?

Yep, Platinum Yucatan Princess Adults Only - All inclusive has a free self car park.

Are there any beaches close to Platinum Yucatan Princess Adults Only - All inclusive?

The closest beach to Platinum Yucatan Princess Adults Only - All inclusive is Playa del Carmen Main Beach (6 km).

Is there a spa on site at Platinum Yucatan Princess Adults Only - All inclusive?

Yep, Princess Spa Platinum is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Platinum Yucatan Princess Adults Only - All inclusive have a pool?

Yep, and guests recommend it! Platinum Yucatan Princess Adults Only - All inclusive has 13 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Platinum Yucatan Princess Adults Only - All inclusive?

Platinum Yucatan Princess Adults Only - All inclusive features 2 poolside bars, 13 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Platinum Yucatan Princess Adults Only - All inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Platinum Yucatan Princess Adults Only - All inclusive.

Is Platinum Yucatan Princess Adults Only - All inclusive family-friendly?

No, Platinum Yucatan Princess Adults Only - All inclusive is an adults-only property.

Does Platinum Yucatan Princess Adults Only - All inclusive serve breakfast?

You bet, travelers give high marks to the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Platinum Yucatan Princess Adults Only - All inclusive?

No, Platinum Yucatan Princess Adults Only - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Platinum Yucatan Princess Adults Only - All inclusive?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Platinum Yucatan Princess Adults Only - All inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Platinum Yucatan Princess Adults Only - All inclusive?

No, pets are not allowed.

Platinum Yucatan Princess Adults Only - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 924 out of 1912 reviews" "
Rating 8 - Good. 499 out of 1912 reviews" "
Rating 6 - Okay. 244 out of 1912 reviews" "
Rating 4 - Poor. 129 out of 1912 reviews" "
Rating 2 - Terrible. 116 out of 1912 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Serita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants at this resort were excellent. The food was great. The food options during the day at the poolside were excellent.The pool activities were fun and the night time shows at the theater and on the plaza were creative.
Stayed 4 nights in Feb 2024

2/10 Terrible

Bernadette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of mildew. Floors and premises slippy. Went to brush teeth one morning .. slipped and fell. Now have to get fluid removed from knee… the best was they wanted to charge for a wheelchair to get food. Most staff .. could not speak English. Food was “ vial” may I mention I’m not a foodie. I heard and saw more injured than I. Most afraid to file complaint because maybe had a few drinks. You better tip of you will wait for your drink,. I think a tipping out of control when management allow tip jars at Buffer. I believe this to be unacceptable. Used “ filthy “ bathrooms in both pool and bar areas. By pool not only to much water on floor … but three days not even a light bulb. I have been to Mexico more than 10 times. Pay extra and go to a far better experience. I feel like I wasted a lot of money. I will say “Irene” at front desk was amazing and other staff could benefit from her ability to try and make things right.because of bleeding on sheets .. they were never changed the whole time I was there. Bell hood will tell you the 3 low lass alcohol in room are “ free”.. don’t insult me.. we paid a lot of money for our all inclusive. No new beach towels the whole time. Bad taste in my mouth… enough to never return to Mexico again. “ Greed will the ruination”

2/10 Terrible

Ashley

Disliked: Cleanliness

8/10 Good

Jill A

Travelled with group
Liked: Cleanliness, property conditions & facilities
We found the staff (waiters, hosts, reception, and sometimes bar tenders) to be quite rude, unfriendly, and uninviting at times. The entertainment staff were lovely and super engaging. We also found the constant marketing around the resort and on the beach a little overwhelming and unrelaxing. The resort it’s self was beautiful and full of wildlife and greenery. The beach bar/grill has pretty basic food but we found it the best. The buffet is confusing but a lot of options lead to finding something everyone can enjoy. Bars and entertainment are a must!
Stayed 6 nights in Feb 2024

10/10 Excellent

Robert Ross

Stayed 8 nights in Feb 2024

10/10 Excellent

ELIZA Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staf, Champaign and chocolate in the room, beautiful view and very private, huge balcony with hot tub, entertainment, night club. The only one thing I didn’t like is that the beach is very rocky!
Stayed 3 nights in Mar 2024

8/10 Good

Julisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great experience, everyone was super friendly. They had great activities throughout the days. Loved the bus that would take you to Playa. Our room was just too hot for us, and didn’t love the dress code for the men at the restaurants. My fiancée had nice outfits but because they all involved shorts we couldn’t go to try the restaurants.
Stayed 4 nights in Feb 2024

6/10 Okay

Ana Maria, Webster

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All around, the food was ok but the service in the restaurants other than the buffet was poor. Dinner would sometimes take an hour and a half to two hours just for the food to come out. Sometimes we would sit for 10 minutes before our waiter came to take our drink orders. The property itself was very nice.
Stayed 7 nights in Feb 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo travel in luxury
Overall, this day was amazing. I’ve stayed on the other side in the family area and the adult side is very quiet. This was a good thing considering I wanted to relax I wish we had more restaurant options for the adult side but you do have accessibility to the family side to take part in their restaurants. my tub on the last night was not pumping out hot water, but I use the hot tub outside so that made up for it. I had the honeymoon, suite and yes, I was traveling as a solo traveler but I still love a good comfort. I will say some of the furniture needs to be fixed because of the humidity. It’s making everything bubble up. I would definitely stay at this hotel again. The food was delicious stay away from the hamburgers but everything else is a 100% yes. I’ve been at many resorts and food was always the biggest obstacle because when you pay less your food quality is less so this place really helps to even out that philosophy. I’ll definitely be coming back with a group of my friends so we can cut up the night and swim in the morning lol.
Stayed 4 nights in Feb 2024

10/10 Excellent

Chloe Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024