2/10 Terrible
Susan
24 Jan 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience. You couldn't make it up.
We were hoping for a quiet and relaxing stay, but both nights we were disturbed by a lot of noise (the manager tried to tell us it was drunken guests but that was not the case. to suggest this is insulting to the handful of guests that were staying. All were elderly and certainly not the type to roll in drunk at 2.45 am. It was staff and everyone who complained know full well this is the case.
We were refused dinner on Saturday evening because the kitchen was closed for a function. We had not been warned about this, and had to venture out in the bitter cold, when all we wanted to do was eat at the hotel and hang around there for the evening.
On Sunday morning, having waited 45 minutes for our breakfast, which we had prepaid for, we were told that the had run out of food, so we wouldn't be getting any breakfast.
We complained, and have just received a full refund, however we are not at all happy with the way the manager swept most of our complaints under the carpet. Reading between the lines, she didnt want to antagonise the staff, all of whom seemed pretty unhappy in any case. I understand that the hospitality industry is having a staffing crisis, but this hotel will have a customer crisis soon, if they don't learn how to treat their paying guests properly.
Susan
Stayed 2 nights in Jan 2024