2/10 Terrible
Suresh
Travelled with family
1 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTE WORST HOTEL WE HAVE EVER BEEN AT
EME needs to be exposed for what they are - an absolute scam. This hotel is IN NO WAY a 5 star hotel and the hotel marketing themselves as this is completely false advertising.
This hotel provides incredibly poor rooms that feel like you’re staying in a warehouse, the rooms are not maintained, there is inconsistent water temperature making it impossible to shower or even wash your hands at times, and they have old furniture that should be in a motel.
One of the major issues is the water temperature continued to come out scalding burning hot. My wife was in the shower and screamed as the water was scalding hot. The tub was clogged so the water was pooling at the bottom of the tub. No matter which way the thermostat valve was set the water was scalding hot. The front desk said it was a problem with the whole building. The doorman came up to our room and I showed him the problems with the sink. He stated he had been working at the hotel for one year and he HAS BEEN TELLING MANAGEMENT FOR THE PAST YEAR CUSTOMERS HAVE BEEN HAVING PROBLEMS WITH THEIR HOT WATER however they still have not done anything about it.
We emailed the director of the hotel and were not even given an apology. We were just told the accommodations during our stay were satisfactory. This was absolutely not the case for so many reasons listed above. The director had a complete lack of empathy and offered no solutions.
Ownership clearly needs a new director.