4/10 Poor
Lynsey Margaret
25 Feb 2024
Great location, spacious room, very clean & pleasant. However they took 1 1/4hrs to fix my tv & explain how to get it on but worst thing ever was the breakfast service.
It took an hour to have cereal, tea & bread (not toast) & had to ask for butter & waitress seemed shocked that I wouldn’t have bread with jam only (maybe it’s a Bulgarian thing). I was kept waiting for ages (although they did apologize for the lift being out-of-order) but at one point there was no-one even working in the restaurant & I was there entirely by myself! Also they didn’t have any juice!
On the 2nd morning I asked to take my breakfast away but it was dry toast with ham & tomato but again no drink! I had to eat elsewhere.
I would recommend if you do stay in the hotel, do not eat in there! The worst (lack of) service I have received in my life!
Lynsey Margaret
Stayed 2 nights in Feb 2024