2/10 Terrible
Jessica
Travelled with group
18 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking this was a mistake. The staff very obviously didn’t want to be there and on checking out one of the girls was holding back tears as if she’s been getting yelled at, very uncomfortable and unprofessional way to deal with employee issues. We booked a triple room and were lead out of the property without explanation a block away into a dodgy looking building with no reception. The building is surrounded by restaurants whose exhaust blow directly into the entry way emitting very strong a foul fishy smell.
The exhausts also blow into the ventilation inside the room causing our room to smell like fish guts, we had to keep turning the ventilation off. The beds are rock hard and the pillow you are given is tiny. My back is killing me after staying there 6 nights. The photos advertised are misleading, our room looked nothing like them & the lift in this building doesn’t seem to have a sensor and will close on you with force. This accomodation very nearly spoiled my whole Tokyo experience… spend a little extra and get a decent hotel. Shinjuku is a cool area though, just not this hotel.