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SO/ Auckland

5.0 star property
Luxury spa hotel, walk to Auckland Ferry Terminal

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SO/ Auckland

Photo gallery for SO/ Auckland

Terrace/patio
Front of property
Room, 2 Single Beds (SO Playful)
2 bars/lounges, rooftop bar
Room, 1 King Bed, City View (SO Urban) | Bathroom

Overview of SO/ Auckland

Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Popular LocationAuckland Ferry Terminal5 min walk
  • Popular LocationPrinces Wharf7 min walk
  • Popular LocationSky Tower12 min walk
  • AirportAuckland (AKL-Auckland Intl.)27 min drive

Room options

View all photos for Room, 1 King Bed, City View (SO Urban)

Room, 1 King Bed, City View (SO Urban)

Room, 1 King Bed, City View (SO Urban)

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (SO Comfy)

Room, 1 King Bed (SO Comfy)

Room, 1 King Bed (SO Comfy)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (SO Playful)

Room (SO Playful)

Room (SO Playful)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (SO Playful)

Room, 2 Single Beds (SO Playful)

Room, 2 Single Beds (SO Playful)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
Separate bath and shower
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
Cordis, Auckland by Langham Hospitality Group
Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1003)
The price is NZ$235
for 1 night
includes taxes & fees
17 May - 18 May
Cordis, Auckland by Langham Hospitality Group

About the area

Auckland

A luxury stay in the heart of Auckland awaits you at SO/ Auckland. Within just a 10-minute stroll, you'll find University of Auckland and Auckland Ferry Terminal. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa. .A day of pampering at SO/ SPA can include deep-tissue massages and hot stone massages along with access to the sauna and steam room. The café, Javalab, is open for lunch and dinner. Hi So is the hotel's own rooftop bar. Enjoy the indoor swimming pool, 24-hour gym, and sauna as well as access to yoga classes. 5382 square feet (500 square meters) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas and a snack bar/deli. Buffet breakfast is available daily. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Princes Wharf and Spark Arena.

What's nearby

  • Auckland Ferry Terminal - 5 min walk
  • Princes Wharf - 7 min walk
  • Spark Arena - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 12 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Halsey Street Tram Stop - 15 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • Burgerfuel - 2 min walk
  • Miaan Britomart - 2 min walk
  • Kingi - 1 min walk
  • The Store - 2 min walk
  • King Made Noodles 金味德牛肉拉面 - 2 min walk

About this property

SO/ Auckland

Luxury spa hotel, walk to Auckland Ferry Terminal
SO/ Auckland offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury SO/ Auckland. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. A pillow menu is available. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 49-inch Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Official New Zealand Rating provided by Qualmark®

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

What is the cancellation policy at SO/ Auckland?

SO/ Auckland offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SO/ Auckland?

As of 3 May 2024, prices found for a 1-night stay for 2 adults at SO/ Auckland on 25 May 2024 start from NZ$289.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SO/ Auckland have a pool?

SO/ Auckland has an indoor pool.

What luxury perks are available at SO/ Auckland?

SO/ Auckland features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes SO/ Auckland a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at SO/ Auckland.

Is SO/ Auckland family-friendly?

You bet! With amenities like kids' meals and babysitting services, as well as highchairs and baby baths in the guestrooms, it's no surprise SO/ Auckland is a hit with families.

Does SO/ Auckland serve breakfast?

Yeah, buffet brekkie is offered daily.

Is there a free airport shuttle available at SO/ Auckland?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at SO/ Auckland?

Yep, you can grab a meal at SO/ Auckland's onsite restaurant that serves lunch and dinner.

Are pets allowed at SO/ Auckland?

No, pets are not allowed.

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 187 reviews" "
Rating 8 - Good. 33 out of 187 reviews" "
Rating 6 - Okay. 22 out of 187 reviews" "
Rating 4 - Poor. 5 out of 187 reviews" "
Rating 2 - Terrible. 7 out of 187 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Georgia

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 4 nights in Dec 2023

10/10 Excellent

Geneva

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a lovely hotel, right in the heart of the business district so it's super convenient if you've got business down there like we did. The rooms are comfortable and the staff is friendly. It's not super family friendly, we were there with our baby and so we weren't welcome in certain locations like the rooftop bar (despite the fact that they serve food there so babies are supposed to be allowed. We wanted to have a celebratory drink and enjoy the view) or the pool. I think they're shooting for young singles instead of families so just keep that in mind. Otherwise, it's a lovely hotel.

8/10 Good

Urs

Stayed 6 nights in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.
Stayed 1 night in Nov 2023

6/10 Okay

Hannah

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Gaiane, Toronto

Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decor, which was a plus. Loved the large chandelier in the foyer. Comfortable bed and good shower. Very friendly and helpful staff. I didn't give it the full rating, as I couldn't adjust the heating and I was chilly. Fortunately there was a thick towelling robe, as I needed it to stay warm. I turned the heating up to 28C (normally too hot), but the temperature never went above 19C. I have a thermometer. A staff member also was never able to adjust the heating either. Besides that a nice hotel. The desk could do with a power point multiboard to make it easier to access a place to plug in the laptop.
Stayed 1 night in Oct 2023