Moon Palace Cancún - All Inclusive: Deals & Reviews (Cancun, MEX)

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Ocean-view property with a nightclub, near Moon Palace Golf Club

Superior Deluxe Ocean View - Kids & Teens Free

16 restaurants, breakfast, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

8.0

Very good

Popular amenities

Spa

Breakfast included

Laundry

Parking included

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco2 min drive
Moon Palace Golf Club4 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)7 min drive
Riviera Cancun Golf Resort14 min drive

Room options

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Smart TV

Pillow menu

Renovated in 2020

Premium bedding

45 sq m
Partial sea view
Sleeps 2
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Smart TV

Pillow menu

Renovated in 2020

90 sq m
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Smart TV

Renovated in 2020

Blackout curtains

Premium bedding

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Smart TV

Pillow menu

90 sq m
Ocean view
Sleeps 2
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Smart TV

Renovated in 2020

Premium bedding

38 sq m
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Smart TV

Pillow menu

Renovated in 2020

Premium bedding

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Smart TV

Renovated in 2020

Blackout curtains

Premium bedding

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Smart TV

Renovated in 2020

Premium bedding

Blackout curtains

90 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Smart TV

Pillow menu

Renovated in 2020

90 sq m
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

28 May - 29 May

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

28 May - 29 May

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancún - All Inclusive. You'll be 4.1 km (2.5 mi) from Moon Palace Golf Club and 10.8 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free WiFi in public areas. Free buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this Cancun property include Delfines Beach and El Rey Ruins.

What's nearby

Xoximilco - 2 min drive
El Tinto Golf Course - 2 min drive
Moon Palace Golf Club - 4 min drive
Riviera Cancun Golf Resort - 14 min drive
Iberostar Cancun Golf Course - 17 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

Grand Lobby Bar - 6 min drive
Sky Bar - 8 min drive
Lobby Bar - 8 min drive
Cusco - 9 min drive
Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Ocean-view property with a nightclub, near Moon Palace Golf Club

Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this Cancun property.

2036 guestrooms or units

3 levels

16 buildings

16 dining venues

9 swim-up bars

11 bars or lounges

2 coffee shops

Buffet breakfast (free)

Nightclub

Karaoke

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Locker space

Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Beds feature premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 6:00 AM to 11:00 AM
11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27 holes of golf
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Slippers
Toothbrush and toothpaste on request
Towels

Entertainment

55-inch Smart TV with cable/satellite channels
Pay films

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Minibar
Restaurant dining guides

Outdoor space

Balcony

Air conditioning
Desk
Eco-friendly cleaning products available
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Frequently asked questions

What is the cancellation policy at Moon Palace Cancún - All Inclusive?

Moon Palace Cancún - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 21 May 2024 start from NZ$966.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancún - All Inclusive?

Yep, Moon Palace Cancún - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancún - All Inclusive?

The closest beach to Moon Palace Cancún - All Inclusive is Delfines Beach (11.7 km).

Is there a spa on site at Moon Palace Cancún - All Inclusive?

Yep, there is an onsite spa at Moon Palace Cancún - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Moon Palace Cancún - All Inclusive have a pool?

Yep, and guests recommend it! Moon Palace Cancún - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace Cancún - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancún - All Inclusive?

Moon Palace Cancún - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Moon Palace Cancún - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancún - All Inclusive.

Are there hot tubs in the rooms at Moon Palace Cancún - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace Cancún - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Moon Palace Cancún - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancún - All Inclusive?

Yep, you can grab a meal at Moon Palace Cancún - All Inclusive's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancún - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancún - All Inclusive?

Yep, Moon Palace Cancún - All Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancún - All Inclusive Reviews

8.0

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Shauntay

Travelled with family and small children

14 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful property….i really enjoyed the 24hr room service!! Will be back….

Stayed 3 nights in Feb 2024

4/10 Poor

Sriram

Travelled with family

14 Feb 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Feb 2024

6/10 Okay

Govind

Travelled with family

14 Feb 2024

Liked: Cleanliness, amenities, property conditions & facilities

Pros - Good restaurant. Good pool . Nice env . Good room clean services . small game room but good for teen . Good for alcohol lover . Cons - You can't find any person after check in . Night not much program . Most of the night club are Friday and Sat . If any program cancel , no body co ordinate properly . Customer service not respond for any event . Sea is not good - Dirty and full weed see . no water color

Stayed 2 nights in Feb 2024

10/10 Excellent

Luan

Travelled with family and small children

13 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect place for family vacation.

Stayed 5 nights in Feb 2024

10/10 Excellent

Colleen

Travelled with family, Travelled with group

13 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very large property, I was concerned because I am getting a knee replacement next month. But so many golf carts to take you around, and everyone went above and beyond to assist me!

Stayed 4 nights in Feb 2024

8/10 Good

Jessie

Travelled with group

13 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean rooms, huge pool area, good dessert choices!

Stayed 3 nights in Jan 2024

10/10 Excellent

Daljit

13 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good customer service

Stayed 4 nights in Feb 2024

10/10 Excellent

KIRANJOT

Travelled with family and small children

13 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property

Stayed 4 nights in Feb 2024

10/10 Excellent

Jonathan

Travelled with family

13 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall great experience

Stayed 2 nights in Dec 2023

10/10 Excellent

Matt

Travelled with partner

12 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice place and staff were very professional

Stayed 3 nights in Jan 2024

Moon Palace Cancún - All Inclusive

Choose dates to view prices

Photo gallery for Moon Palace Cancún - All Inclusive

Very good

Popular amenities

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Highlights

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancún - All Inclusive

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

Outdoor space

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Frequently asked questions

Moon Palace Cancún - All Inclusive Reviews

Reviews