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Neos Hotel Cartagena

2.5 star property
Hotel with a rooftop terrace, steps from Port of Cartagena

Photo gallery for Neos Hotel Cartagena

Aerial view
Front of property
Exterior
Terrace/patio
Familiar

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Pet-friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping
The current price is NZ$29
16 May - 17 May

Explore the area

Map
Manga carrera 30 #28-85, Cartagena
  • Port of Cartagena
    ‪7 min walk‬
  • Cartagena de Indias Convention Center
    ‪5 min drive‬
  • Clock Tower
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Ceiling fan
Private bathroom
In-room massage
Located on the top floor
Wardrobe
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple

Superior Triple

Superior Triple

Highlights

Air conditioning
Ceiling fan
Private bathroom
In-room massage
Located on the top floor
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Basic Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Ceiling fan
Private bathroom
In-room massage
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Cuadruple Superior

Cuadruple Superior

Cuadruple Superior

Highlights

Air conditioning
Ceiling fan
Private bathroom
In-room massage
Located on the top floor
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Ceiling fan
Private bathroom
In-room massage
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Familiar

Familiar

Familiar

Highlights

Air conditioning
Ceiling fan
Private bathroom
In-room massage
Located on the top floor
Wardrobe
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed

Basic Triple Room

Highlights

Ceiling fan
In-room massage
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Cuadruple

Cuadruple

Cuadruple

Highlights

Ceiling fan
Private bathroom
In-room massage
Located on the top floor
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed and 2 Single Beds

View all photos for Economy Double Room Single Use

Economy Double Room Single Use

Economy Double Room Single Use

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Cable channels
In-room massage
Located on the top floor
Wardrobe
  • Sleeps 2
  • 1 Double Bed

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About the area

Cartagena

At Neos Hotel Cartagena you'll be steps from Port of Cartagena and 2.7 km (1.7 mi) from San Felipe de Barajas Castle. Highlights at this hotel include a restaurant and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and a 24-hour front desk. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free parking nearby. .With a stay at this Manga hotel, you'll be 3.1 km (1.9 mi) from Cartagena de Indias Convention Center and 3.5 km (2.2 mi) from Walls of Cartagena.

What's nearby

  • Port of Cartagena - 7 min walk - 0.7 km
  • Cartagena de Indias Convention Center - 5 min drive - 3.1 km
  • Clock Tower - 5 min drive - 3.2 km
  • Walls of Cartagena - 6 min drive - 4.0 km
  • Bocagrande Beach - 15 min drive - 4.6 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 20 min drive

Restaurants

  • ‪Mc Donald's - ‬19 min walk
  • ‪El Trebol - ‬9 min walk
  • ‪Juan Valdez Café - ‬18 min walk
  • ‪Sr. Wok - ‬16 min walk
  • ‪Crepes & Waffles - ‬16 min walk

About this property

Neos Hotel Cartagena

Hotel with a rooftop terrace, steps from Port of Cartagena
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.

Smoking is allowed in designated areas at this Cartagena hotel.

  • 23 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
Neos Hotel Cartagena offers 23 accommodations with a ceiling fan. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 30000
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus a one-off COP30000 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Neos Hotel Cartagena?

Neos Hotel Cartagena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Neos Hotel Cartagena?

As of 14 May 2025, prices found for a 1-night stay for 2 adults at Neos Hotel Cartagena on 16 May 2025 start from NZ$28.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Neos Hotel Cartagena?

The closest beach to Neos Hotel Cartagena is Bocagrande Beach (3.6 km).

Is there a spa on site at Neos Hotel Cartagena?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Neos Hotel Cartagena serve breakfast?

You bet, cooked-to-order breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Neos Hotel Cartagena?

No, Neos Hotel Cartagena does not offer an airport shuttle service.

Is there a bar or restaurant at Neos Hotel Cartagena?

Yep, you can grab a meal at Neos Hotel Cartagena's onsite restaurant.

What time are check-in & check-out at Neos Hotel Cartagena?

Check-in begins at 3:00 PM. Check-out time is noon.

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 29 reviews
Rating 8 - Good. 1 out of 29 reviews
Rating 6 - Okay. 7 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 3 out of 29 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frederich Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Jan 2025

10/10 Excellent

Edgardo Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel aunque está en remodelación de algunos dormitorios, lo encontré un lugar seguro y servicial.
Stayed 14 nights in Dec 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024

6/10 Okay

Javier

Business traveller
Liked: Staff & service
No hay agua caliente, dice que incluye desayuno, pero luego no es asi. Muy alejado de todo.
Stayed 4 nights in Apr 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.

6/10 Okay

Carmela

Liked: Staff & service, amenities, property conditions & facilities
La limpieza no era la mejor, pero se puede estar. Lo que no me gustó fueron los ruidos, en la mañana ponen música sin pensar en el descanso de los clientes. Se oyen los pasos de las escaleras. El 31 de diciembre estuvieron de fiesta en la azotea hasta las 7 de la mañana, y uno va a un hotel para poder descansar, pienso que estaría bien que avisaran de esto a los huéspedes. El personal fue muy amable.
Stayed 3 nights in Dec 2024

6/10 Okay

MARIA E

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 6 nights in Dec 2024

2/10 Terrible

Mahdi Askari, Köln

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wenn jemand eine Reservierung vornehmen möchtet .lese unbedingt diesen Kommentar. Ich habe dieses Hotel für neun Nächte gebucht, bin nur eine Nacht da übernachtet und habe das Hotel am nächsten Tag verlassen und mir wurde kein Geld zurückerstattet, kann man nicht hier ein Hotel nennen nur eine ganz alte Gebäude für schlafen, schlechtes Unterkunft was ich bisher gesehen habe, unterscheidet sich völlig von den Fotos, die Sie im Internet sehen kann .Es gibt keine Einrichtungen rund um das Hotel, wie Restaurants und Supermärkte, es gibt keine Möglichkeit Öffentliche Verkehrsmittel, man muss ein Taxi nehmen, meiner Meinung ist besser mit den Taxikosten, ein besseres Hotel in gutem Ort reserviert.
Stayed 9 nights in Nov 2024

10/10 Excellent

fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente sin duda volveré
Stayed 3 nights in Oct 2024

10/10 Excellent

Adriana

Exelente
Stayed 1 night in Aug 2024

10/10 Excellent

Astrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opinión

Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Además solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco Albenir

Stayed 3 nights in Jul 2024

10/10 Excellent

Yuliana Paola

Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación y atecion

Stayed 1 night in Jan 2024

4/10 Poor

Yuri

Stayed 1 night in Oct 2023