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Mercure Hotel Aachen am Dom

3.5 star property
Eco-certified hotel in Aachen with a 24-hour front desk

Photo gallery for Mercure Hotel Aachen am Dom

Dining
Superior Room, 1 Double Bed
Privilege, Room, 1 Double Bed with Sofa bed
Bar (on property)
Standard Room, 1 Queen Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Pet-friendly
The current price is NZ$150
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Peterstr. 1, Aachen, NW, 52062
  • Aachen Cathedral
    ‪5 min walk‬
  • RWTH Aachen University
    ‪7 min walk‬
  • Carolus Thermen Bad Aachen
    ‪15 min walk‬
  • Liege (LGG)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Accessible

Standard Room, 1 Single Bed, Accessible

Standard Room, 1 Single Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed with Sofa bed

Privilege, Room, 1 Double Bed with Sofa bed

Privilege, Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
Blackout curtains
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Aachen

Mercure Hotel Aachen am Dom places you in the centre of Aachen, steps from Elisenbrunnen and within a short 5-minute stroll of Couven Museum. Highlights at this eco-friendly hotel include in-room free WiFi and LCD TVs. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Other amenities include multilingual staff, luggage storage and a front desk safe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. .Places within a 5-minute walk of this 3.5-property class Aachen-Mitte hotel include Theater Aachen and St. Nikolaus Church.

What's nearby

  • Aachen Town Hall - 4 min walk - 0.4 km
  • Aachen Cathedral - 5 min walk - 0.4 km
  • RWTH Aachen University - 7 min walk - 0.7 km
  • Carolus Thermen Bad Aachen - 15 min walk - 1.3 km
  • CHIO Stadium - 5 min drive - 2.7 km

Getting around

  • Eurogress Aachen Bus Stop - 9 min walk
  • Cologne - Bonn Airport (CGN) - 61 min drive

Restaurants

  • ‪Frittenwerk - ‬1 min walk
  • ‪OZAKI Sushi et Grill - ‬3 min walk
  • ‪Domkeller - ‬4 min walk
  • ‪EB Restaurant - ‬2 min walk
  • ‪DINEA CAFÉ & RESTAURANT - Adalbertstr. Aachen - ‬2 min walk

About this property

Mercure Hotel Aachen am Dom

Eco-certified hotel in Aachen with a 24-hour front desk
As a guest of Mercure Hotel Aachen am Dom, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The eco-certified Mercure Hotel Aachen am Dom also features discounted use of a nearby fitness facility, a front desk safe, and a lift.

This 3.5-star Aachen hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
Mercure Hotel Aachen am Dom offers 117 accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers and hairdryers.

This Aachen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Polish

Similar properties

Bar (on property)

Motel One Aachen

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 313 reviews
The price is NZ$172
includes taxes & fees
24 Aug - 25 Aug
Motel One Aachen

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 18 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (88 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 19 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Nearby parking fee: EUR 18 per night
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen

Frequently asked questions

What is the cancellation policy at Mercure Hotel Aachen am Dom?

Mercure Hotel Aachen am Dom offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Aachen am Dom?

As of 9 Aug 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Aachen am Dom on 31 Aug 2025 start from NZ$149.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Hotel Aachen am Dom serve breakfast?

Yeah, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Hotel Aachen am Dom?

No, Mercure Hotel Aachen am Dom does not offer an airport shuttle service.

What time are check-in & check-out at Mercure Hotel Aachen am Dom?

Check-in begins at 3 PM. Check-out time is noon.

Mercure Hotel Aachen am Dom Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 643 reviews
Rating 8 - Good. 288 out of 643 reviews
Rating 6 - Okay. 67 out of 643 reviews
Rating 4 - Poor. 14 out of 643 reviews
Rating 2 - Terrible. 11 out of 643 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

HASSAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, walkable distance to most of the old city, a friendly staff
Stayed 5 nights in Apr 2025

10/10 Excellent

RUDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nikolas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

My second visit in this hotel , for us everything is good 👍
Stayed 7 nights in Mar 2025

6/10 Okay

Caitlin

Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for two nights. It's a really convenient location for the Altstadt, cathedral and Christmas markets. The staff were very friendly and helpful, the hotel is clean and in good condition, and our room was comfortable. We did hear some noise from the street in the night, but that was the only minor issue. Overall we were very happy with our stay here.
Stayed 2 nights in Nov 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time at this hotel. Staff were wonderful.
Stayed 3 nights in Dec 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
They are very rude and will not give you a chance to late checkout not even a minute which is very terrible.
Stayed 2 nights in Oct 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were spacious and very clean! Hotel spotless and a great location for walking everywhere!
Stayed 2 nights in Sep 2024

10/10 Excellent

Nikolas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything is good I like my stay in this hotel , really good quality of staying and very friendly staff at reception 👍😊thank you
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really close to bars, restaurants and the shopping centre. The cathedral was literally round the corner. The staff were all helpful and friendly.
Stayed 2 nights in Aug 2024

6/10 Okay

Sameh

Stayed 11 nights in Jul 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception. Room was clean and comfortable and a good size.
Stayed 8 nights in Jun 2024

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2024

8/10 Good

Karl

Stayed 4 nights in Jun 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff in a great location
Stayed 2 nights in May 2024

8/10 Good

Compairit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Vignesh

Stayed 1 night in Mar 2024

10/10 Excellent

Nicola Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Luis

Stayed 6 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gloria, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Hotel a Good Choice but Lacks Amenities

Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.
Stayed 2 nights in Aug 2023

2/10 Terrible

MARK

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing Stay

There was a water leak from the ceiling and we had to lose time for our plans while the worker fixed it. The management refused to give us a new room or compensate us for our inconvenience. In addition, the water kettle leaked and we needed to get a new one, but had to retrieve it ourselves-it was not brought to us. The neighborhood is noisy and the wi does do not keep out the street noise, even on the third floor. We asked the front desk staff to reserve us a taxi in the morning and they would not, claiming that there are “always taxis out front.” When we needed one in the morning to catch our train however there were none, and we had to deal with it ourselves. Overall a very disappointing experience for the money paid.
Stayed 1 night in Jul 2023