Helnan Phønix Hotel

4.0 star property
Hotel with a fitness centre, steps from Aalborg Historical Museum

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

7.8 out of 10
Good
(44 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(22 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds

Double Room, 2 Single Beds

8.4 out of 10
Very good
(43 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(206 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Aalborg

Helnan Phønix Hotel places you in the centre of Aalborg, steps from Aalborg Historical Museum and within a short 5-minute stroll of Budolfi Cathedral. Highlights at this hotel include free in-room WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Additionally, you'll find coffee/tea in a common area, a terrace and tour/ticket assistance. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a short walk of this 4-property class Aalborg Centrum hotel include Jomfru Ane Gade and Jens Bangs Stenhus.

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.3 km
  • Jomfru Ane Gade - 4 min walk - 0.4 km
  • Jens Bangs Stenhus - 4 min walk - 0.4 km
  • Aalborg Harbour - 6 min walk - 0.5 km
  • House of Music - 11 min walk - 1.0 km

Getting around

  • Aalborg Station - 9 min walk
  • Aalborg (AAL) - 13 min drive

Restaurants

  • ‪Caspars - ‬1 min walk
  • ‪D'Wine Bar - ‬1 min walk
  • ‪Nam - ‬2 min walk
  • ‪Suzumi - ‬1 min walk
  • ‪Café Min Olivia - ‬3 min walk

About this property

Helnan Phønix Hotel

Hotel with a fitness centre, steps from Aalborg Historical Museum
As a guest of Helnan Phønix Hotel, you'll find a fitness centre, a terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Helnan Phønix Hotel also features tour/ticket assistance, coffee/tea in common area, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aalborg hotel is smoke free.

  • 224 guestrooms or units
  • 5 levels
  • 3 buildings
  • Conference rooms
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Helnan Phønix Hotel offers 224 accommodations with a hairdryer. Televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 100 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DKK 300.0 per day.
  • Cots (infant beds) are available for DKK 100.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately DKK 150 for adults and from DKK 150 for children
  • Uncovered self-parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

What is the cancellation policy at Helnan Phønix Hotel?

Helnan Phønix Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Helnan Phønix Hotel?

Yep, Helnan Phønix Hotel has an uncovered self car park for DKK 100 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Helnan Phønix Hotel serve breakfast?

Sure does, buffet brekkie is available weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Helnan Phønix Hotel?

No, Helnan Phønix Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Helnan Phønix Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Helnan Phønix Hotel?

No, only service animals are allowed.

Helnan Phønix Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 716 out of 1857 reviews
Rating 8 - Good. 752 out of 1857 reviews
Rating 6 - Okay. 267 out of 1857 reviews
Rating 4 - Poor. 77 out of 1857 reviews
Rating 2 - Terrible. 45 out of 1857 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Claus Breth

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Jens

Liked: Cleanliness, property conditions & facilities, room comfort
Centralt beliggende i Ålborg
Stayed 1 night in Sep 2025

8/10 Good

Carsten

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Line Valentin

Stayed 1 night in Sep 2025

6/10 Okay

Jan

Travelled with family
Stayed 3 nights in Sep 2025

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, room comfort

Centralt hotel i Aalborg

Hyggeligt gammelt byhotel, stort værelse og god værdi for pengene
Stayed 1 night in Sep 2025

8/10 Good

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had parking right behind us and good breakfast! Good location .
Stayed 2 nights in Sep 2025

10/10 Excellent

Aad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael Rugholm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jens

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in and check out. Really nice room with comfy bed. Deliciouos breakfast
Stayed 1 night in Sep 2025

8/10 Good

Isabell

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Poul-Erik

Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort

Noisy room.

I was given a room (342) placed at third level, windows facing ventilation system. It was so noisy, even with the windows closed. Like having a truck just outside your door. It was nessesary for me to leave the room, to rest my ears. I informed the hotel, they were sorry. I find that you can’t offer this room without informing people. I have stayed at the hotel before, and had a good time there, so everything else is fine.
Stayed 1 night in Aug 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kedelig morgenmad, fine værelser

Værelset er flot og har en god størrelse, for mig er en af de vigtigste ting, når man vågner og skal ned og spise morgenmad, men det er dog noget af det mest kedelige morgenmad jeg længe har oplevet. Smagsløst, osten var tør, udvalget ringe. Jeg drikker ikke kaffe eller te, så et godt glas juice, men de har slet ikke juice, de har frugtdrik.
Stayed 2 nights in Aug 2025

2/10 Terrible

Pia Elina

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty bathroom and shower

Quite old and worn out rooms but at least with a new comfortable bed. The bathroom was not cleaned sufficiently, there was hair on the floor in the shower and old dirt around the toilet and on the walls. The shower was terrible with no water pressure and the drain was clogged so the bathroom flooded. The receptionist that checked us in was very new and couldn’t give directions to the room. The receptionist that we spoke to at checkout about the problems in the room seemed not to care. We only stayed one night.
Stayed 1 night in Aug 2025

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Soufiane

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Bo

Stayed 2 nights in Aug 2025

10/10 Excellent

Anne-Mette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Hind

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig fint hotel - tæt på det hele.
Stayed 1 night in Aug 2025