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HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

4.0 star property
Suburban resort with 2 restaurants and full-service spa

Photo gallery for HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Buffet
Couples treatment room(s), body treatments, facials, massages
Garden views, open daily
Hallway
Public bath

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$419
7 Jan - 8 Jan 2026

Explore the area

View map
159 Yobito, Shari, Abashiri, Hokkaido, 099-2421
  • Place, Abashiri Quasi-National Park
    ‪12 min walk‬
  • Place, Lake Abashiri
    ‪19 min walk‬
  • Place, Tokyo University of Agriculture
    ‪4 min drive‬
  • Airport, Memanbetsu (MMB)
    ‪14 min drive‬

Room options

View all photos for Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Premium bedding
Spring-water bath
  • 57 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese Western Style Room (Non Smoking)

Japanese Western Style Room (Non Smoking)

Japanese Western Style Room (Non Smoking)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Renovated in 2010
Blackout curtains
Deep-soaking bath
Hairdryer
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

View all photos for Japanese Style Room, Non Smoking

Japanese Style Room, Non Smoking | View from room

Japanese Style Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Deep-soaking bath
Hairdryer
Private bathroom
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | View from room

Deluxe Twin Room, Non Smoking

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Renovated in 2010
Blackout curtains
Hairdryer
Private bathroom
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Japanese Western Style Room (Non Smoking)

Deluxe Japanese Western Style Room (Non Smoking)

Deluxe Japanese Western Style Room (Non Smoking)

Highlights

Air conditioning
Heating
Kitchenette
Fridge
HDTV
Blackout curtains
Deep-soaking bath
Hairdryer
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

In-room safe, desk, blackout curtains, free WiFi

Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

  • Sleeps 2

View all photos for Ko No Za Japanese And Western Style Room With Private Open-air Bath

Bathroom

Ko No Za Japanese And Western Style Room With Private Open-air Bath

  • Sleeps 5

View all photos for Japanese Room

Bathroom

Japanese Room

  • Sleeps 4

View all photos for IZUBA Villa, Non Smoking (Buffet Dinner & Breakfast Included)

In-room safe, desk, blackout curtains, free WiFi

IZUBA Villa, Non Smoking (Buffet Dinner & Breakfast Included)

Highlights

Deck/patio
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (Buffet Dinner & Breakfast Included)

In-room safe, desk, blackout curtains, free WiFi

IZUBA Villa with Treehouse, Non Smoking (Buffet Dinner & Breakfast Included)

Highlights

Deck/patio
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Private bathroom
Hairdryer
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Twin Room With Shower Booth

In-room safe, desk, blackout curtains, free WiFi

Twin Room With Shower Booth

  • Sleeps 2

View all photos for Japanese Western Style Room

In-room safe, desk, blackout curtains, free WiFi

Japanese Western Style Room

  • Sleeps 3

View all photos for Yu No Za Japanese Western Style Room

In-room safe, desk, blackout curtains, free WiFi

Yu No Za Japanese Western Style Room

  • Sleeps 4

View all photos for [IZUBA] Villa

In-room safe, desk, blackout curtains, free WiFi

[IZUBA] Villa

  • Sleeps 4

View all photos for [IZUBA]Villa With Treehouse

In-room safe, desk, blackout curtains, free WiFi

[IZUBA]Villa With Treehouse

  • Sleeps 4

View all photos for Tower Building Japanese Room 10 Tatami

In-room safe, desk, blackout curtains, free WiFi

Tower Building Japanese Room 10 Tatami

  • Sleeps 4

View all photos for Tower Building Japanese Room 12 Tatami

Dining

Tower Building Japanese Room 12 Tatami

  • Sleeps 5

About the area

Abashiri

At HOKUTEN NO OKA Lake Abashiri Tsuruga Resort you'll be within just a 15-minute stroll of Abashiri Quasi-National Park and Lake Abashiri. Highlights at this resort include 2 restaurants, a full-service spa and free self-service breakfast. .A day of pampering at Faula can include massages and facials. The buffet restaurant, COTA, is open for breakfast and dinner. BAMBI is the resort's own karaoke bar. Enjoy the karaoke along with access to hot springs and bike hire. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of free train pick-up service. .With a stay at this 4-property class Abashiri resort, you'll be 3.2 km (2 mi) from Abashiri Lake View Ski Resort and 3.9 km (2.4 mi) from Tokyo University of Agriculture.
View more Resorts in AbashiriOpens in a new window

What's nearby

  • Abashiri Quasi-National Park - 12 min walk - 1.1 km
  • Lake Abashiri - 19 min walk - 1.6 km
  • Tokyo University of Agriculture - 4 min drive - 3.5 km
  • Abashiri Lake View Ski Resort - 4 min drive - 3.5 km
  • Lake Kussharo - 54 min drive - 62.1 km

Getting around

  • Yobito station - 13 min walk
  • Memanbetsu (MMB) - 12 min drive

Restaurants

  • ‪ごはん亭 - ‬11 min drive
  • ‪桂ホルモン - ‬11 min drive
  • ‪ファイヤーバーグ 網走店 - ‬13 min drive
  • ‪ヴィクトリアステーション 網走駅前店 - ‬8 min drive
  • ‪松尾ジンギスカン 呼人支店 - ‬14 min walk

About this property

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Suburban resort with 2 restaurants and full-service spa
As a guest of HOKUTEN NO OKA Lake Abashiri Tsuruga Resort, you'll find a full-service spa and hot springs. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Spa services, a library, and a vending machine are also featured at the business-friendly HOKUTEN NO OKA Lake Abashiri Tsuruga Resort. A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

This 4-star Abashiri resort is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Breakfast available (free)
  • Karaoke
  • Deli
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort offers 85 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Faula has 4 treatment rooms, including rooms for couples. Services include facials and body treatments.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are hot springs on site.

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  • Free Wi-Fi
  • Restaurant
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3.9 out of 5, Good, 308 reviews
The price is NZ$131
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle at scheduled times, on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free self-serve breakfast available daily 7 AM to 9 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • BAMBI
  • COTA
  • JOUMON
  • TOU TOU

Things to do

  • Bicycle rentals
  • Books
  • Full-service spa
  • Hot springs
  • Karaoke
  • Library
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

  • Pets: JPY 3300 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: JPY 3300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Tsuruga
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Tsuruga
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
Abashiri HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort Abashiri

Frequently asked questions

What is the cancellation policy at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

As of 31 Dec 2025, prices found for a 1-night stay for 2 adults at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort on 7 Jan 2026 start from NZ$415.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yep, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort has a free self car park.

Is there a spa on site at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yep, Faula is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does HOKUTEN NO OKA Lake Abashiri Tsuruga Resort serve breakfast?

You bet, complimentary self-service brekkie is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

No, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort does not offer an airport shuttle service.

Is there a bar or restaurant at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Check-in begins at 3 PM. Check-out time is 10 AM.

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 166 out of 283 reviews
Rating 8 - Good. 86 out of 283 reviews
Rating 6 - Okay. 20 out of 283 reviews
Rating 4 - Poor. 6 out of 283 reviews
Rating 2 - Terrible. 5 out of 283 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 1 night in Jul 2025

10/10 Excellent

Nobuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

KENNETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment. It should include the public bath, however, we had to pay for the public hot tub( they call public bath).
Stayed 1 night in May 2025

8/10 Good

Peter, Edmonton

Travelled with group
Liked: Staff & service, amenities
We went in May, on top of hill, far from anything. Reception area is not grand, inside area is comfortable. Building & faculties are very old. Bowls and plates are stuck together in restaurants,
Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onset, outstanding food, terrific service, large and comfortable rooms. We had a wonderful 3 night stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing except the kitchen smell

Everything is amazing except the food area. There is no ventilation its soooooo smelly z
Stayed 1 night in Sep 2024

8/10 Good

Shaul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Tingting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Service was excellent. Dining offered many delicious options for both Eastern and Western palates.
Stayed 1 night in Aug 2023

4/10 Poor

Roxana

Travelled with family
Disliked: Staff & service, property conditions & facilities

Poor service & housekeeping. Great dinner.

Pluses: 1. The best thing about this hotel is the dinner buffet, included in the price. It was exceptional. There was a large variety of meat, seafood, vegetables, starches, and desserts. The grilled beef was fantastic. It was butter soft, and almost melted in your mouth. 2..The rooms are clean and spacious and have an understated elegant classic feeling typical of Japanese esthetics. Minuses: 1. Service here is mediocre. The staff seems like they’re just going through the motions, without a true spirit of omotenashi. 2. The bathroom felt very old (not classic), maybe dating to the 1980s. Turning one of the knobs in the bathroom sink provided no water at all — how can the maids not notice this and report it? Do they not clean the sink? 3. The room: desperately need blackout curtains, especially since the sun rises at 345am! It was so bright we could not sleep. Just awful. 4. We found a dirty pair of reading glasses someone had left behind on the nightstand. How can housekeeping miss this? Overall: This was probably once a phenomenal resort. It could be again, with some updating, better maintenance and better service. But in its current state, it’s mediocre and overpriced. Come for the dinner, not the room.
Stayed 1 night in May 2023

10/10 Excellent

Wen Ping, Rowland Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly

10/10 Excellent

Heather Anne, Iskandar Puteri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with everything you need. you need a car to get into Abashiri but the hotel is really high quality. The real log fire in the lounge in the evening is perfect.
Stayed 1 night in Feb 2023

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ahreum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are super kind, nice facilities and room is super fancy with a reasonable price! I will definitely visit this hotel again someday! Thank you! You are the best hotel in Hokkaido ;) Ahreum

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Onsen Retreat

Amazing property in a small town, which was made even more spectacular in winter. The property offers a courtesy shuttle to pick you up from Abashiri station, as it is a ways away from any station. Only word of caution is to check the shuttle schedule on the website as the station is extremely small, which not much near by. The property itself has a beautiful onsen, divided by gender, with an indoor and outdoor bath. There is also a hot stone room, and a sauna. The dinner was wonderful and they provided options for vegetarians, if necessary. There is also a juice and tea area, and you can roast marshmallows by the fire inside. There is also a foot bath located outside, which is very enjoyable, however the walk can require a bit of courage during the winter nights ;)
Stayed 1 night in Feb 2020

10/10 Excellent

Cheuk Sum Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice resort hotel. Hot spring. Sauna and everything for you to enjoy your relaxed vacation. The food is also very nice!
Stayed 1 night in Feb 2020

8/10 Good

Siu Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth to Stay

It was received warm welcome from front office staff. It less variety of dinner buffet whereas good in breakfast buffet. The onsen facilities are good in terms of spacious and sufficient shower as well as hv sauna.
Stayed 1 night in Dec 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Luxurious resort but bathroom needs sprucing up

Having stayed with the Tsuruga group of resorts before, I had high expectations of this resort. We stayed there for 3 nights and had the suite with private hot springs on the first night - it was as expected, a fantastic experience. We took 2 deluxe rooms for the second and third night and we were disappointed with the extremely small bathroom/toilet. The deluxe rooms themselves were bigger than the average room so no issue with that - it's just the bathroom/toilet. I never expected something like this so it was a bugbear for us. It was a tight squeeze for one person in the bathroom and thank goodness we visited the onsen nightly and we actually had our bath there instead. I will not give up on the Tsuruga resorts - they are known for their service, hospitality and luxury. They just need to do something about the bathroom/toilet. Other than that, it was a good stay with good food. There's even a self-service laundry that one can use for free (just need to purchase detergent). Location is quiet but I wished it did overlook Lake Abashiri but the greenery was good too.
Stayed 1 night in Jun 2019

10/10 Excellent

HOONSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Awesome place. I spent three nights here. You can enjoy hot spring with great scenery in your room. Also, the hotel offers free breakfast/dinner/ramen/bar coupon if you stay 2nd floor (the floor for inside hot spring rooms) Overall nice hotel with appropriate price range. Staffs are not overly kind and it was good enough. Lounge/library/bar/music room are very cozy!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service overall Friendly English speaking staff Beautiful lounge and reception area Good rooms
Stayed 1 night in May 2018