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Banyan Tree Cabo Marques

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Banyan Tree Cabo Marques

3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Property video
Outdoor pool, free pool cabanas, pool umbrellas
3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym
  • Parking included
The current price is NZ$814
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
Blvd Cabo Marques Lote 1, Col. Punta Diamante, Acapulco, GRO, 39907
  • Place, Majahua Beach
    ‪10 min drive‬
  • Place, Playa Hermosa
    ‪10 min drive‬
  • Place, El Revolcadero
    ‪10 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪42 min drive‬

Room options

View all photos for Hillside Pool Villa - King

Premium bedding, minibar, in-room safe, desk

Hillside Pool Villa - King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 190 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay-View Pool Villa - King

Premium bedding, minibar, in-room safe, desk

Bay-View Pool Villa - King

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 190 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Pool Villa

Ocean View Pool Villa

Ocean View Pool Villa

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 190 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Hillside Pool Villa - Twin

Premium bedding, minibar, in-room safe, desk

Hillside Pool Villa - Twin

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 190 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Bay-View Pool Villa - Twin

Premium bedding, minibar, in-room safe, desk

Bay-View Pool Villa - Twin

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 190 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Ocean Front Pool Villa

Ocean Front Pool Villa

Ocean Front Pool Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 190 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Two-Bedroom Pool Villa

Premium bedding, minibar, in-room safe, desk

Ocean View Two-Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
  • 269 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Ocean Front Spa Pool Villa

Premium bedding, minibar, in-room safe, desk

Ocean Front Spa Pool Villa

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 190 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Two-Bedroom Pool Villa

Premium bedding, minibar, in-room safe, desk

Ocean View Two-Bedroom Pool Villa

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
  • 269 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Banyan Villa

Premium bedding, minibar, in-room safe, desk

Banyan Villa

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 269 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

About the area

Acapulco

A luxury stay in Acapulco awaits you at Banyan Tree Cabo Marques. You'll be 4.3 km (2.7 mi) from Majahua Beach and 5.3 km (3.3 mi) from Arena GNP Seguros. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Banyan Tree Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The seafood restaurant, Las Rocas Grill and Bar, is open for lunch. Las Vistas Bar and Lounge is the hotel's own lobby lounge. Enjoy the outdoor swimming pool, gym, free pool cabanas and pool loungers. 1098 square feet (102 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Acapulco hotel include Forum de Mundo Imperial and Diana the Huntress.

What's nearby

  • Majahua Beach - 10 min drive - 4.5 km
  • Playa Hermosa - 10 min drive - 4.5 km
  • El Revolcadero - 10 min drive - 4.5 km
  • Playa Revolcadero - 14 min drive - 6.0 km
  • Arena GNP Seguros - 16 min drive - 5.6 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 24 min drive

Restaurants

  • ‪Zibu - ‬14 min drive
  • ‪Sirocco - ‬14 min drive
  • ‪Hotel Encanto - ‬18 min drive
  • ‪El Origen - ‬18 min drive
  • ‪Bora Bora - ‬15 min drive

About this property

Banyan Tree Cabo Marques

Luxury hotel with 3 restaurants and full-service spa
Banyan Tree Cabo Marques offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 1098 square feet (102 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Banyan Tree Cabo Marques. Free self parking and valet parking are available.

This 5-star Acapulco hotel is smoke free.

  • 45 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1098 sq ft of conference space
  • 102 sq. m of conference space
  • Built in 2009
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
Banyan Tree Cabo Marques offers 45 accommodations, which are accessible via exterior corridors and feature private pools and minibars. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with cable channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and safes. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Banyan Tree Spa has 7 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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4.7 out of 5, Exceptional, 1,215 reviews
The price is NZ$306
includes taxes & fees
16 Dec - 17 Dec
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: USD 45 to 60 for adults and USD 30 to 50 for children
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Cello
  • Las Rocas Grill and Bar
  • Las Vistas Bar and Lounge
  • Saffron

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,098 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • In the mountains
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable channels
  • Private pool

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 45 to 60 for adults and USD 30 to 50 for children
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Banyan Tree Cabo
Banyan Tree Cabo Hotel
Banyan Tree Cabo Hotel Marques
Banyan Tree Cabo Marques
Banyan Tree Marques
Cabo Marques
Banyan Tree Cabo Marques Hotel Acapulco
Banyan Tree Cabo Marques Hotel
Banyan Tree Cabo Marques Acapulco
Banyan Tree Cabo ques Hotel
Banyan Tree Cabo Marques Hotel
Banyan Tree Cabo Marques Acapulco
Banyan Tree Cabo Marques Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Banyan Tree Cabo Marques?

Banyan Tree Cabo Marques offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banyan Tree Cabo Marques?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Cabo Marques on 16 Dec 2025 start from NZ$813.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banyan Tree Cabo Marques?

Yep, Banyan Tree Cabo Marques has a free self car park and free valet parking.

Are there any beaches close to Banyan Tree Cabo Marques?

The closest beach to Banyan Tree Cabo Marques is Majahua Beach (1.9 km).

Is there a spa on site at Banyan Tree Cabo Marques?

Yep, Banyan Tree Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Banyan Tree Cabo Marques have a pool?

Banyan Tree Cabo Marques has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Banyan Tree Cabo Marques?

Banyan Tree Cabo Marques features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with private pools, deep soaking tubs and premium bedding.

What makes Banyan Tree Cabo Marques a romantic place to stay?

A hot tub and ocean-view dining, as well as private pools and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Banyan Tree Cabo Marques.

Is Banyan Tree Cabo Marques family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Banyan Tree Cabo Marques is a hit with families.

Are there hot tubs in the rooms at Banyan Tree Cabo Marques?

No, but there are deep-soaking baths and private pools in the guestrooms.

Does Banyan Tree Cabo Marques serve breakfast?

Sure does, cooked-to-order breakfast is served daily between 7:30 AM and noon.

Is there a free airport shuttle available at Banyan Tree Cabo Marques?

No, Banyan Tree Cabo Marques does not offer an airport shuttle service.

Is there a bar or restaurant at Banyan Tree Cabo Marques?

Yep, Banyan Tree Cabo Marques has 3 restaurants.

What time are check-in & check-out at Banyan Tree Cabo Marques?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Cabo Marques?

Dogs are welcome at Banyan Tree Cabo Marques, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Banyan Tree Cabo Marques Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 562 out of 740 reviews
Rating 8 - Good. 115 out of 740 reviews
Rating 6 - Okay. 29 out of 740 reviews
Rating 4 - Poor. 15 out of 740 reviews
Rating 2 - Terrible. 19 out of 740 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. I'm glad to see Acapulco bouncing back. I look forward to coming back to Banyan Tree over and over again.
Stayed 3 nights in Aug 2025

2/10 Terrible

jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Super mal servicio a la habitación, comida tardada y fría, y super tardado para pedir solo hielo 2hrs mal mal servicio
Stayed 4 nights in Aug 2025

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, property conditions & facilities
Great premises, service and views
Stayed 3 nights in Aug 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Florence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a one of a kind experience; the views, nature, privacy. Service can be quite slow and the bathtub had a leak so it didn’t work. The in dinning menu is rather ordinary in relation to the overall type of resort. The illumination at the terrace should have the possibility of being dimmed and the only lamp that is there doesn’t work because it doesn’t have a light bulb. The spa services have high prices and there is no possibility to experience a more affordable option. It was a wonderful and unforgettable trip. Thank you
Stayed 2 nights in Aug 2025

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing from booking to check-out. They were super responsive and reach out almost immediately to prepare for our customized experience then stayed in touch prior to and during the stay to ensure expectations were exceeded. Ingo even surprised us with a special bottle of wine and beautiful bed of roses in a heart, which had a special meaning for our trip based on something I shared, that was truly super special and shows how much they listened and care! Luis was a wonderful bellman and there to buggy us around as needed. The in Villa barbecue was outstanding with the Chef making my husband’s favorite dish, David serving and Fidel ensuring we had a creative scrumptious dessert that was even sugar free. Chef Huan is from Thailand and cooks up amazing Thai dishes while Guillermo the Manager and Yuir at Saffron provided outstanding service to ensure a romantic evening. The spa was truly a treat with the Thai ritual and highly recommend. The villas are extremely private and spacious with every consideration for amenities with beautiful views. We loved our heated private pool. The resort and staff went above and beyond to make our stay a memorable experience. Highly recommend this resort as the top place to stay in Acupulco. Totally understand why they were awarded a Michelin Key. We can’t wait to come back!
Stayed 2 nights in Jul 2025

10/10 Excellent

Zehila

Stayed 3 nights in Jul 2025

10/10 Excellent

Edny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was new clean and safe and the view was incredible
Stayed 2 nights in Jul 2025

10/10 Excellent

KEUMDONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jarrad

Liked: Cleanliness, amenities, property conditions & facilities
The Cleanliness's, Staff, Amenities, Restaurants and my Bay View Villa of the hotel was so amazing we didn't want to leave. I took a chance and went for my 25th wedding anniversary and everything exceeded the photos. I highly recommend.
Stayed 5 nights in Jun 2025

10/10 Excellent

Christian Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best views
Stayed 5 nights in May 2025

10/10 Excellent

Henar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Manuel, Huixquilucan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived at the lobby, the view was spectacular, and the welcome was very warm. Although we generally enjoyed our stay, several details arose that we would not expect from a hotel of this category. While the hotel offers stunning views and excellent service, several inconveniences affected the experience, including unfulfilled technical support requests, delayed service for basic amenities, issues with restaurant reservations, and disruptive music choices. Additionally, concerns about safety due to speeding golf carts, ineffective air conditioning, and a failure to arrange a scheduled airport transfer further contributed to dissatisfaction. Though the hotel manager intervened to resolve some issues, these lapses were unexpected for a hotel of this caliber. Our disappointment stemmed from receiving a villa that did not match the Ocean Front category we had booked and paid for, despite reassurances from reception. The difference between an Ocean Front and an Ocean View villa was clear, and our assigned room only had a partial ocean view. While the hotel manager, Mr. Octavio, made kind efforts to address our dissatisfaction, we would have preferred to receive the correct room from the start. Despite the hotel's stunning views and excellent staff service, these missteps left us with mixed feelings about returning, as such issues should not occur at a hotel of this caliber.
Stayed 3 nights in Apr 2025

2/10 Terrible

jorge

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in May 2025

10/10 Excellent

David

Stayed 4 nights in May 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel group. Had a great experience. The only one thing is that the restaurant food didn’t meet expectations. The food was tasty but expected more for the price point and level of hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Antonio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I had a bad experience with room service, bad food and cold and I didn´t get what I order. Room I and animal that I has to take care of it and I didn´t have a room sanitize
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Estibaliz

Liked: Cleanliness, room comfort

paradise very worth it

the service and attention were great, the hotel is located on a hill with amazing views and the rooms are to die for, perfect size private villa, we will def become returning customers
Stayed 2 nights in Apr 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our fourth time here and it is still amazing! We will be back!
Stayed 1 night in Apr 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect luxury getaway the private villas are exquisite while the Thai Restaurant is probably the best of its kind in Mexico !
Stayed 1 night in Apr 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Renovado y listo para disfrutar

El lugar es hermoso, el clima inmejorable y todo el staff muy atento. Lo mas destacable fue nuestra cena en Saffron; mi esposa pidió un platillo que no estaba en el menú y se lo prepararon sin problema. El chef salió a saludarnos lo cual es un detalle que se aprecia. Mi único comentario para mejorar es en el room-service; la puntualidad y presentación no estaban a la altura de lo que esperas en un Banyan. Por lo demás la pasamos muy bien.
Stayed 3 nights in Mar 2025