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Hotel Palacio Mundo Imperial

4.0 star property

Photo gallery for Hotel Palacio Mundo Imperial

A resort with multiple swimming pools, palm trees, and a view of the ocean.
A multi-story hotel with balconies, a pool area with sun loungers and umbrellas, and a reflection pool.
Bar (on property)
A restaurant with a long table, blue lighting, and a unique ceiling design.
Superior Double Beds + Concert Included

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
The current price is NZ$245
includes taxes & fees
26 Aug - 27 Aug

Explore the area

View map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931
  • Place, Boulevard de las Naciones
    ‪2 min walk‬
  • Place, Forum de Mundo Imperial
    ‪3 min walk‬
  • Place, La Isla Shopping Village
    ‪7 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪11 min drive‬

Room options

View all photos for Junior Suite - King - Resort View

Down duvets, in-room safe, desk, laptop workspace

Junior Suite - King - Resort View

  • Sleeps 3
  • 1 King Bed

View all photos for Double Superior One King Size Bed Diamante View

A modern hotel room with a large bed, a television, a desk, and a chair.

Double Superior One King Size Bed Diamante View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite With Resort View

Down duvets, in-room safe, desk, laptop workspace

Junior King Suite With Resort View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Beds Diamante View

A hotel room with a large flat-screen TV, a wooden dresser, two beds with white linens, a bedside table with a lamp, and a telephone.

Superior Double Beds Diamante View

8.6 out of 10
Excellent
(75 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Beds Resort View

A hotel room with a large flat-screen TV, a wooden dresser, two beds with white linens, a bedside table with a lamp, and a telephone.

Deluxe Double Beds Resort View

8.6 out of 10
Excellent
(22 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Size Resort View

A modern hotel room with a large bed, bedside lamps, a wooden headboard, and a glass shower enclosure.

Junior Suite King Size Resort View

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Size Bed Diamante View

Down duvets, in-room safe, desk, laptop workspace

Superior King Size Bed Diamante View

8.8 out of 10
Excellent
(46 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

Deluxe King Size Bed Resort View

Deluxe King Size Bed Resort View

9.0 out of 10
Wonderful
(12 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

A modern hotel room with a large bed, two bedside tables with lamps, a bathroom visible through an open door, and a marble floor.

Club 89 King Size Bed Diamante View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Diamante View

A modern hotel room with a large bed, a desk, and a television.

Club 89 Double Beds Diamante View

7.0 out of 10
Good
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 King Bed Resort View

A large bed with white linens, two bedside lamps, a brown headboard, and a chair.

Club 89 King Bed Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

A modern hotel room with a large bed, a desk, and a television.

Club 89 Double Beds Resort View

7.2 out of 10
Good
(5 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Size Bed Diamante View

A modern hotel room with a large bed, a sofa, a coffee table, and a dining area.

Junior Suite King Size Bed Diamante View

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

A modern bathroom with a large bathtub, a glass-enclosed shower, and a vanity with a mirror and towel rack.

Master Suite King Size Bed Diamante View

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Resort View

A modern bathroom with a large bathtub, a glass-enclosed shower, and a vanity with a mirror and towel rack.

Master Suite King Size Bed Resort View

  • Resort view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

One Bedroom Penthouse King Size Bed Diamante View

One Bedroom Penthouse King Size Bed Diamante View

  • City view
  • 114 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Beds + Concert Included

Superior Double Beds + Concert Included

Superior Double Beds + Concert Included

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Acapulco

At Hotel Palacio Mundo Imperial, you'll be connected to the convention centre and 0.6 km (0.4 mi) from La Isla Shopping Village. Highlights at this family-friendly resort include 4 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Elan Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The seafood restaurant, Mizumi, serves seafood and is open for dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the resort. Enjoy the 3 outdoor tennis courts, free kids' club and gym plus access to volleyball. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Additionally, you'll find a hot tub, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. .Places within a 15-minute drive of this 4-property class Puente del Mar resort include Playa Revolcadero and El Revolcadero.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Boulevard de las Naciones - 2 min walk - 0.2 km
  • Forum de Mundo Imperial - 3 min walk - 0.3 km
  • La Isla Shopping Village - 7 min walk - 0.6 km
  • Plaza Isla Diamante - 12 min walk - 1.0 km
  • Laguna Tres Palos - 5 min drive - 1.9 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 3 min drive

Restaurants

  • ‪Carnivore - ‬4 min walk
  • ‪Comedor Mundo Imperial - ‬1 min walk
  • ‪Juan Valdez Cafe - ‬1 min walk
  • ‪Mizumi - ‬1 min walk
  • ‪Rino’s Casa Napoli - ‬13 min walk

About this property

Hotel Palacio Mundo Imperial

Some rates at Hotel Palacio Mundo Imperial are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Palacio Mundo Imperial offers its guests a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

A 24-hour business centre and meeting rooms are available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Hotel Palacio Mundo Imperial.

This 4-star Acapulco resort is smoke free.

  • 407 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • Conference rooms
  • Built in 2014
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Hotel Palacio Mundo Imperial offers 407 accommodations with espresso makers and a safe. Rooms open to balconies. Beds feature down duvets. 46-inch flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Elan Spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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  • Pool
  • All-inclusive available
  • Pet-friendly
  • Restaurant
4.2 out of 5, Very good, 1,001 reviews
The price is NZ$311
includes taxes & fees
26 Aug - 27 Aug
Pierre Mundo Imperial

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 to 420 for adults and MXN 210 to 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Acua
  • Carnivore
  • La Moda
  • Marché
  • Mizumi

Things to do

  • 3 outdoor tennis courts
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 285 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Palacio Mundo Imperial?

Hotel Palacio Mundo Imperial offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Palacio Mundo Imperial?

As of 28 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Palacio Mundo Imperial on 26 Aug 2026 start from NZ$245, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Palacio Mundo Imperial?

The closest beach to Hotel Palacio Mundo Imperial is Papagayo Beach (15.5 km).

Is there a spa on site at Hotel Palacio Mundo Imperial?

Yep, Elan Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Palacio Mundo Imperial have a pool?

Hotel Palacio Mundo Imperial has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Hotel Palacio Mundo Imperial?

Hotel Palacio Mundo Imperial features 2 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and espresso makers.

What makes Hotel Palacio Mundo Imperial a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Palacio Mundo Imperial.

Is Hotel Palacio Mundo Imperial family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Palacio Mundo Imperial is a hit with families.

Does Hotel Palacio Mundo Imperial serve breakfast?

Yeah, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Palacio Mundo Imperial?

No, Hotel Palacio Mundo Imperial does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Palacio Mundo Imperial?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Palacio Mundo Imperial?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hotel Palacio Mundo Imperial Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1001 reviews
Rating 8 - Good. 235 out of 1001 reviews
Rating 6 - Okay. 104 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the place and it’s location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great. The hotel itself is beautiful and very clean.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Claudia

Excelente
Stayed 4 nights in Feb 2026
Verified

8/10 Good

HILDA ALVAREZ

Liked: Cleanliness, amenities
Habitacion Limpia exelente!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Joke

Liked: Cleanliness, amenities, property conditions & facilities
Excelente!!!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Martin Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
Good food, clean place and friendly staff, safe atmosphere.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Amalia

Liked: Cleanliness, amenities, property conditions & facilities
Good time there
Stayed 1 night in May 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Ivonne Anezki

Liked: Amenities
Todo excelente
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
Excelente
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Luis Alberto

Liked: Amenities
Disliked: Staff & service
The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Raul

Liked: Amenities
Excelente
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Marcela Galindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025
Verified

8/10 Good

Armando

Liked: Amenities
Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
Stayed 1 night in May 2025
Verified

6/10 Okay

Anik

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Taaren

Liked: Staff & service, amenities, property conditions & facilities
We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Stayed 2 nights in Jul 2025
Verified

8/10 Good

anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Stayed 4 nights in May 2025
Verified

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, amenities
I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Fernando

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Stayed 2 nights in May 2025
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno Buffet es bueno El restaurante carnival es caro y malos platillos Las bebidas en general caras y con mala presentación y tamaño Les falta hora feliz en área de albercas Y poner gente para organizar actividades o poner ambiente
Stayed 4 nights in Apr 2026

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