2/10 Terrible
Jay
Travelled with family and small children
28 Mar 2025
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We booked a family with 2 children, they had prepared the room woth two single beds. The quality of the beds and mattress was lower than poor. It was less than 10cm thick and so hard, no one can sleep on it. The bed frame was awful, felt like something from a unfunded hospital ward. We complained to the manager who was incredibly rude and said of we want luxury then we should pay for that. I was shocked that a customer serive manager would talk to anyone like that. We eventuly got them replaced with some decent beds and mattresses which were ok to sleep on. They should through the old rusty bed and mattress away, cant believe they offered this. A key experience of hotel is a good night sleep which bed quality is a significant part of. The location isnt too bad, we took uber rickshaw as the rickshaws outside the hotel are rip offs, they will charge 300 rupees when uber rickshaw will charge 70 rupees. We topped them up with cash tip eg 170 rupees. Its not about the money, its the moral. Breakfast was ok, nothing super great other than the usual Indian dishes. Would be nice to have more international range eg hash browns, baked beans, roasted tomatoes etc... also didnt see any options for vegans or even eggless deserts, was disappointed. Overall the hotel is ok but due to the service i would not rate it 4 star. 1st impressions leave a mark and the staff massively failed on this occasion. Wouldnt recommend or stay again.