8/10 Good
Joanne
Travelled with family
2 Nov 2025
The reception team were amazing on arrival and later in the week after a incident causing my Dad to have a fall. 100%.
My only negative is the general cleanliness of the rooms were fine, but the attention to detail is lacking. Not sure if this comes down to upper management not allocating appropriate time frames for more thorough cleaning.
Skirting boards were thick with dust and doors. Light fittings needed a deep clean even in the penthouse suite about the sink in main bedroom. The sink plug in kitchen didn't seal. Cutting boards were in need of replacement. The painted handrail at the bottom of the stairs was really dirty not been wiped down between guests. All these minor details can make or break a review.
Would I stay again Yes without elderly parents, as were were unaware of steep access to the property and if the attention to cleaning details and final touches were dramatically improved.
A very big Thank You to the reception and maintenance team. Your support for my Dad was amazing.
Joanne
This review is for the Sebel only not advertising purposes.
Joanne
Stayed 5 nights in Oct 2025

























