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Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Where to?

Dates

December 2025

January 2026

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
Parking included

Explore the area

Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760

Place, Dolphinaris Tulum
‪6 min walk‬
Place, Riviera Maya Golf Club
‪18 min walk‬
Place, Aktun Chen
‪18 min walk‬
Airport, Tulum Intl. Airport (TQO)
‪115 min drive‬

Room options

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Room (Deluxe-Adults Only)

Good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

36 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Exceptional

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Wonderful

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Room (Deluxe)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

36 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite (Superior)

Good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Room (Deluxe-Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

36 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Swim Up)

Exceptional

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

35 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Separate bedroom

Sofa bed

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Separate bedroom

Sofa bed

36 sq m
1 bedroom
Sleeps 4
1 King Bed

31 sq m
2 bedrooms
Sleeps 5
1 King Bed

Junior Suite, Oceanfront (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Blackout curtains

Ceiling fan

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

About the area

Akumal

A luxury stay in Akumal awaits you at Bahia Principe Luxury Akumal - All Inclusive. Within a 20-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Bahia Spa can include beachside massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Riviera, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 5 outdoor tennis courts and golf course. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Akumal property include Xel-Há Park and Akumal Beach.

What's nearby

Dolphinaris Tulum - 6 min walk - 0.6 km
Riviera Maya Golf Club - 18 min walk - 1.5 km
Aktun Chen - 18 min walk - 1.5 km
Akumal Beach - 6 min drive - 6.7 km
Half Moon Bay - 10 min drive - 8.5 km

Getting around

Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬8 min walk
‪Restaurante Yucatan - ‬15 min walk
‪Maiko - ‬5 min drive
‪The Truck - ‬11 min walk
‪Cenote Snack Bar - ‬5 min drive

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts and a steam room. Free self parking is available.

This 4.5-star Akumal property is smoke free.

758 guestrooms or units

3 levels

7 dining venues

2 bars on the beach

3 bars by the pool

8 bars or lounges

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (free)

Supervised kids' activities (surcharge)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Charging station for electric cars

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

No smoking on site

Water dispenser

Swim-up bar

Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. This individually furnished accommodation includes single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Spa pool
Breakfast included

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 beach bars
3 poolside bars
7 restaurants
8 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Arlequin
Dolce Vita
Frutos del Mar
Riviera
Rodizio Los Corales

Things to do

27-hole golf course
3 outdoor pools
5 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Bicycle tours
Billiards/pool table
Free bicycle rentals
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkelling
Steam room

Family friendly

3 outdoor pools
Arcade/game room
Dining table
Free babysitting
Free children's club
In-room sofa bed
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Conference space

Outdoors

Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On a private beach
On the bay
Pool loungers
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa treatment rooms
Steam room

Accessibility

No lift

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Single sofa bed

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

Air conditioning (climate-controlled)
Ceiling fan
Desk
Desk chair
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 21 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:

Selected guestrooms

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

Property is also known as

Akumal Grand Bahia

Akumal Grand Bahia Principe

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe Akumal

Bahia Principe Akumal Inclusi

Grand Bahia Principe All Inclusive

Luxury Bahia Principe Akumal All Inclusive

Luxury Bahia Principe All Inclusive

Luxury Bahia Principe Akumal

Bahia Principe Luxury Akumal

Luxury Bahia Principe Akumal All Inclusive

Bahia Principe Luxury Akumal All Inclusive

Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Principe Luxury Akumal - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Akumal - All Inclusive?

The closest beach to Bahia Principe Luxury Akumal - All Inclusive is Akumal Beach (4.1 km).

Is there a spa on site at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Luxury Akumal - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Luxury Akumal - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What luxury perks are available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools.

What makes Bahia Principe Luxury Akumal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Bahia Principe Luxury Akumal - All Inclusive.

Is Bahia Principe Luxury Akumal - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, free babysitting and a playground, it's no surprise that Bahia Principe Luxury Akumal - All Inclusive is a hit with families.

Does Bahia Principe Luxury Akumal - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Akumal - All Inclusive?

No, Bahia Principe Luxury Akumal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Bahia Principe Luxury Akumal - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Luxury Akumal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Akumal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Principe Luxury Akumal - All Inclusive has a 27-hole golf course.

Bahia Principe Luxury Akumal - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

alyson

Travelled with family, Travelled with family and small children

19 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was fantastic, easy access to the beach and all other amenities. We will definitely be going back!

Stayed 5 nights in Sep 2025

10/10 Excellent

Robert Charles Joseph

Travelled with partner

17 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. Food was great and service was amazing!

Stayed 4 nights in Sep 2025

6/10 Okay

Tarick

Travelled with family

16 Sept 2025

Liked: Staff & service

Travelled with family, Travelled with group

11 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was good. Food was great. I didn’t want to come back home. We had a great time will come back later.

Stayed 5 nights in Sep 2025

8/10 Good

Petrina

Travelled with family, Travelled with partner, Travelled with group

8 Sept 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

The property was nice…a bit older but pretty clean. Renovations are still going on at this time. I didn’t like food especially because I found hair in one of meals.

Stayed 4 nights in Sep 2025

10/10 Excellent

Anthony K

8 Sept 2025

Stayed 3 nights in Sep 2025

8/10 Good

anneurys

8 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

8/10 Good

Richard Brian

Travelled with partner

7 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As expected, the resort has an incredibly friendly accommodating staff from the bottom up. Plenty of options for sun and fun whether the in pools or on the beach, and loads of excursions if you want to go off resort. The Mayan Riviera is a really beautiful backdrop to this sprawling manicured set of resorts. Note: Evening restaurants (non buffet) require reservations and although you can start this up to 10days prior to your checkin date, the restaurants were mostly booked that far in advance. We were able to get into a restaurant each night by checking individual restaurants schedules around 4:30pm, the day of, to look for cancelations. Yay! But honestly I really don’t want to spend my vacation time stressing each day about my ability to use my dinner credits for a nice restaurant meal. It also kept us from planning excursions as not knowing what time we would eat dinner until late afternoon. Also if you miss your reservation it’s a $20 fee so that can be problematic if you only found the earliest dinner times. All in all we really enjoyed 7 great meals with some exceptional menus.

Stayed 7 nights in Aug 2025

10/10 Excellent

Chris

Travelled with partner

5 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was helpful on guiding me everywhere!

Stayed 4 nights in Aug 2025

4/10 Poor

Ann

Travelled with family, Travelled with family and small children

2 Sept 2025

Disliked: Staff & service, amenities, property conditions & facilities

The resort does not deserve five stars. Check-in was a nightmare. We booked a junior suite with two beds for four people, but upon arrival, we were given one king bed, a crib, and a twin bed—neither of which had bedding. The room itself was old, musty, and far from what was represented in the photos. The front desk staff were rude, and we later discovered that unless you tipped them at check-in, you didn’t get the option to choose your room. This felt dishonest and unprofessional. The buffet food was very poor quality. It was so hot inside that the meats and cheeses were literally sweating. The snack bar was even worse, with birds and raccoons roaming around the food area. The only decent meal we had was at the Mexican restaurant. Overall, this resort was not as advertised and fell well short of expectations.

Stayed 7 nights in Aug 2025

6/10 Okay

Yeonsook

Travelled with family

2 Sept 2025

Liked: Cleanliness, staff & service

룸에서 곰팡이같은 냄새가 나고 시설이 너무 낡았어요 식당은 예약하기가 너무 어려웠어요 아침 점심은 필수로 부페식당을 가야했어요

Stayed 5 nights in Aug 2025

8/10 Good

Rafael

29 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2025

10/10 Excellent

VENKATA JAYA KRISHNA

28 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Maria L

Travelled with family

25 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great family friendly place to stay!

Stayed 5 nights in Aug 2025

8/10 Good

Matt Kirk

Travelled with family

21 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

The program staff were very nice and did a good job.

Stayed 5 nights in Aug 2025

10/10 Excellent

Trayvon

18 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

6/10 Okay

MOHAMMED

Travelled with family

11 Aug 2025

Liked: Cleanliness

Disliked: Amenities

I didn't like it the the buffet not good and no many activities.

Stayed 3 nights in Aug 2025

4/10 Poor

Estela

10 Aug 2025

Liked: Cleanliness

Disliked: Staff & service

Stayed 7 nights in Aug 2025

10/10 Excellent

Marta

8 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good, nice people, service

Stayed 5 nights in Aug 2025

6/10 Okay

Erin

Travelled with family

6 Aug 2025

Stayed 3 nights in Aug 2025

8/10 Good

Karen Guirnela

5 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Dario

Travelled with family, Travelled with family and small children

5 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The entertainment team was amazing. Guillermo is the best. The bartenders at the sports bar were all amazing. Amazing staff and very clean. Food is excellent.

Stayed 7 nights in Jul 2025

10/10 Excellent

German

Travelled with partner

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

nice and quiet

Stayed 5 nights in Jul 2025

Bahia Principe Luxury Akumal - All Inclusive

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