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Grand Oasis Riviera

All-inclusive resort with 6 restaurants and 11 outdoor pools

Photo gallery for Grand Oasis Riviera

11 outdoor pools, pool umbrellas, pool loungers
View from room
Sun Club Jr Suite Ocean Front King | View from room
8 bars/lounges, 2 poolside bars
Outdoor wedding area

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • 24/7 front desk

Explore the area

View map
Carret, Chetumal Km 252, Juárez, Akumal, ROO, 77780
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Akumal Beach
    ‪7 min drive‬
  • Place, Half Moon Bay
    ‪15 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪92 min drive‬

Room options

About the area

Akumal

An all-inclusive stay in Akumal awaits you at Grand Oasis Riviera. You'll be 3.1 km (1.9 mi) from Akumal Beach and 2.3 km (1.4 mi) from Riviera Maya Golf Club. Highlights at this beachfront resort include 6 restaurants, 11 outdoor swimming pools and a full-service spa. .With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a children's swimming pool. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this Akumal resort include Xel-Há Park and Half Moon Bay.

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 1.4 km
  • Dolphinaris Tulum - 4 min drive - 1.5 km
  • Akumal Beach - 7 min drive - 5.3 km
  • Yal-ku Lagoon - 14 min drive - 7.8 km
  • Half Moon Bay - 15 min drive - 7.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Yum Buffet - ‬8 min drive
  • ‪Katok - ‬10 min drive
  • ‪Restaurant Kukulkan - ‬8 min drive

About this property

Grand Oasis Riviera

All-inclusive resort with 6 restaurants and 11 outdoor pools
Grand Oasis Riviera is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Oasis Riviera, you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and a fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Akumal resort.

  • 358 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Grand Oasis Riviera offers 358 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation includes dining tables. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (149 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

What is the cancellation policy at Grand Oasis Riviera?

Grand Oasis Riviera offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Oasis Riviera?

Yep, Grand Oasis Riviera has a free self car park and free valet parking.

Are there any beaches close to Grand Oasis Riviera?

The closest beach to Grand Oasis Riviera is Akumal Beach (2.4 km).

Is there a spa on site at Grand Oasis Riviera?

Yep, there is an onsite spa at Grand Oasis Riviera. You'll enjoy services like massages.

Does Grand Oasis Riviera have a pool?

Grand Oasis Riviera has 11 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Oasis Riviera have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Oasis Riviera?

Grand Oasis Riviera features a private beach, 2 poolside bars and 11 outdoor pools.

Is Grand Oasis Riviera family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Grand Oasis Riviera is a hit with families.

Is there a free airport shuttle available at Grand Oasis Riviera?

No, Grand Oasis Riviera does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Oasis Riviera?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at Grand Oasis Riviera's 6 restaurants.

What time are check-in & check-out at Grand Oasis Riviera?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Oasis Riviera?

No, only service animals are allowed.

Reviews

Grand Oasis Riviera Reviews

7.0

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 166 out of 549 reviews
Rating 8 - Good. 137 out of 549 reviews
Rating 6 - Okay. 97 out of 549 reviews
Rating 4 - Poor. 59 out of 549 reviews
Rating 2 - Terrible. 90 out of 549 reviews

Reviews

10/10 Excellent

Yaima Moronta

8/10 Good

Anthony

Liked: Cleanliness
Stayed 4 nights in May 2023

10/10 Excellent

Romey-Francesca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property had lots to offer, very beautiful, and amazing/helpful staff!
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Staff is friendly services are nice
Stayed 5 nights in May 2023

8/10 Good

John

Travelled with family
Liked: Property conditions & facilities, room comfort

I probably won’t stay here again.

We book this resort based on the amenities it included. When we booked it, it said we had room service 24/7. Turned out when we checked in that we had to Pay an extra fee. If this is an all inclusive resort why were they charging us a fee. Pool bars close at 5:30pm. The staff was very friendly and welcoming. The kids pool bar wasn’t open during my stay. Not even sure when they open it but if it’s a family / kid friendly resort it’s pointless. Food was good and drinks were good too. overall I think this resort needs more staff and some more attention to detail.
Stayed 2 nights in May 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Se necesita un poco más de empeño en ciertas áreas del hotel ellos tendrán que hacer una evaluación en cierto modo para que lo vean , no digo que es o en donde !!! Ese es su trabajo
Stayed 4 nights in May 2023

8/10 Good

James L

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
The pictures and descriptions told a wonderful story. The reality was not as such. Not every restaurant was open every night so choices were limited. If you are a foodie this is not for you. If you like bourbon this is not for you. If you like cigars, the same holds true. No bar stools at any bars to sit and relax at. Little to no nightlife. You had to fetch your own drinks no matter where you were. Broken and unworking amenities like showers, hot tubs and pool features. Tattered with age and years of poor patchwork. Great pool views of the ocean but the glass railing panels are covered with water deposits so it’s just dingy and a constant reminder. It just wasn’t anything we thought it would be. I think my Spanish was better than most of the staff’s English and I took one year of it in High School…that’s on us but just an fyi. The best swim up bar is connected to the kids pool area. The adult pool is small and only seats 4 but has an ocean view. Beach was covered in seaweed. 3 workers raked all day bagging an endless amount of seaweed so the sand was never clean at the water line and my wife was not a fan. We bought into one of the most expensive rooms so that’s where a lot of our frustration resided. Perhaps if we bought an inexpensive package and did more excursions it would have balanced out knowing it wasn’t about the amenities. But it was a special occasion and I was thinking I was pampering my wife and that didn’t happen so I was stressed. But we made the best of it.
Stayed 5 nights in May 2023

6/10 Okay

Adrian Salazar

Travelled with family
Liked: Cleanliness, staff & service
Staff was great. Location was good. Food was not great. Liquor was not good.
Stayed 5 nights in May 2023

10/10 Excellent

Helen Marie

Liked: Cleanliness, staff & service
cONDO SECTION NEEDS UPDATE
Stayed 4 nights in Apr 2023

6/10 Okay

AMANDA LOUISE

Liked: Staff & service
Stayed 4 nights in Apr 2023

2/10 Terrible

MARK

Disliked: Cleanliness, amenities, property conditions & facilities
Wrong room first night, no power the second night. I left before finishing my stay to a different property. Not coming back.
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time, this was our first time out of the country and everyone was so kind and helpful even with language barrier. We very much enjoyed the steam session I just wish they did it more than once a week. The food was amazing with so many choices and the seasonal fruit … I tried fruit that I’ve never had before. (So good)! We will definitely be going back.
Stayed 4 nights in Apr 2023

6/10 Okay

Angel

Travelled with family
Disliked: Staff & service
This resort need to contract more friendly people
Stayed 7 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were great. All 8 pools were great. The staff was very friendly & accommodating. Entertainment was great. Beautiful resort right on the beach. No complaints

10/10 Excellent

Yoannis Reyes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 5 nights in Apr 2023

2/10 Terrible

Juan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff Rude, asked Edie at sun club lobby for towels and he said to go get them myself at the main lobby, I was soaked from the pool … Also Ángel Bellmen ignore me while I asked him for assistance. Think twice before staying at the resort. Brought up all this to Alejandro at the sun club lobby. Also waited for Mr Peña the general manager to reach out and no luck with that…
Stayed 3 nights in Apr 2023

8/10 Good

Ausanna

Stayed 4 nights in Apr 2023

2/10 Terrible

Val

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very outdated. Everything is broken in the rooms: showers, doors, toilets…Problem with hot water. Requires a major remodeling. The see weed was never cleaned from the beach and the smell was unpleasant.
Stayed 6 nights in Apr 2023

2/10 Terrible

Carolyn, paterson

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paid too much for a 1 star accommodations

8/10 Good

Denise

Stayed 5 nights in Mar 2023

10/10 Excellent

Dariluz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Geraldi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything good more games for kids they have to take care .but otherwise we had a good time with my wife and my daughter
Stayed 6 nights in Apr 2023

6/10 Okay

Amanda, Seattle

Travelled with family and small children
Liked: Staff & service
Great beachfront/pools, unfortunately rooms were outdated (especially bathrooms), there were never enough sun chairs either at the pool or beach (all taken by 7am!) and the food was pretty boring. But the staff was nice and entertainment for kids was much appreciated.
Stayed 4 nights in Apr 2023

2/10 Terrible

Shane Guy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this property was the location on the beach. I brought my mom on this holiday because her husband of 51 years just passed away(my father). This vacation was supposed to be a good time to unwind and relaxm but it was a total waste of money and after the first week, we would have preferred to go home. Here is a list of reasons the property was awful: no paper towel/hand dryers in any public bathroom, shower wasn't cleaned once in 2 weeks, bed sheets only changed because we took them off and threw on the floor, multiple leaks in the bathroom ceilings, shower faucets broken-fixed-then broke again immediately after, no bottled water or beer refills in the mini fridges(even after tipping), paid for pool walk out upgrade which put us right outside the night club (loud until 1 pm), when we ran the air conditioning it blew a sewer smell into our room (for 2 weeks we smelled poop), the food on buffets was tasteless, the toaster at buffet didn't work, the drinks were very watered down, no bottled beer - draft only, under the beds was filthy, Sunclub is a complete joke, resort dirty and old in general - plywood covering holes in the walk ways, so rooms had comforters on beds and some didn't, we got bath robes but our firends didn't, very rarely gave us new sets of towels - ususally only 1 new bath towel and no hand towels. I have actually never been so disappointed in a hotel in my life... DO NOT STAY AT THIS RESORT!