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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Hotel with free parking, near Colonie Center Mall

Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Property amenity
Property video
Breakfast, lunch, dinner served; American cuisine
Food and drink
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$241
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Shaker Heritage Society
    ‪3 min drive‬
  • Place, Watervliet Shaker National Historic Site
    ‪3 min drive‬
  • Place, New York National Guard Headquarters
    ‪3 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(62 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(99 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
LCD TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Sofa bed - twin
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Sofa bed - twin
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Albany

At Crowne Plaza Albany - The Desmond Hotel by IHG you'll be 2.8 km (1.7 mi) from Colonie Center Mall and 5 km (3.1 mi) from Siena College. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, Mr. D's, serves American cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 23433 square feet (2177 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:30 AM and on weekends between 7:00 AM and noon. There's also extended parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this Albany hotel include Crossgates Mall and University at Albany.

What's nearby

  • Shaker Heritage Society - 3 min drive - 3.2 km
  • Watervliet Shaker National Historic Site - 3 min drive - 3.2 km
  • Colonie Center Mall - 3 min drive - 3.3 km
  • New York National Guard Headquarters - 3 min drive - 2.9 km
  • University at Albany - 6 min drive - 9.0 km

Getting around

  • Albany International Airport Station - 5 min drive
  • Albany, NY (ALB-Albany Intl.) - 6 min drive

Restaurants

  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Olive Garden - ‬15 min walk
  • ‪The Tavern at the Desmond - ‬1 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
Crowne Plaza Albany - The Desmond Hotel by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square metres) and includes a conference centre. The business-friendly Crowne Plaza Albany - The Desmond Hotel by IHG also features a vending machine, a garden, and coffee/tea in common area. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

This Albany hotel is smoke free.

  • 322 guestrooms or units
  • 4 levels
  • 23433 sq ft of conference space
  • 2177 sq. m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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Hampton Inn & Suites Albany Airport
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,778 reviews
The price is NZ$191
includes taxes & fees
16 Feb - 17 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (23,433 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (89 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 95 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Frequently asked questions

What is the cancellation policy at Crowne Plaza Albany - The Desmond Hotel by IHG?

Crowne Plaza Albany - The Desmond Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Albany - The Desmond Hotel by IHG?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Albany - The Desmond Hotel by IHG on 22 Feb 2026 start from NZ$241.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yep, Crowne Plaza Albany - The Desmond Hotel by IHG has a free self car park.

Are there any beaches close to Crowne Plaza Albany - The Desmond Hotel by IHG?

The closest beach to Crowne Plaza Albany - The Desmond Hotel by IHG is Brunswick Vanderheyden Reservoir Park Beach (13.8 km).

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a pool?

Crowne Plaza Albany - The Desmond Hotel by IHG has a pool and an indoor pool. The pool is open 7:00 AM to 9:00 PM.

Is Crowne Plaza Albany - The Desmond Hotel by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Albany - The Desmond Hotel by IHG is a hit with families.

Does Crowne Plaza Albany - The Desmond Hotel by IHG serve breakfast?

You bet, cooked-to-order brekkie is available on weekdays from 7:00 AM to 11:30 AM and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Albany - The Desmond Hotel by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 172 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Tammy

Stayed 1 night in Nov 2025

10/10 Excellent

Suneet

Stayed 1 night in Nov 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Nice place with lovely staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
The room was clean and welcoming. A microwave would have been good since it was a suite but really can’t complain at all.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph

Shuttle Service was great. I left before breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

HERMAN

Stayed 2 nights in Nov 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful!
Stayed 2 nights in Nov 2025

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed previously and loved it. I found it to be disappointing this time around. There was some sort of music convention. Loud music and singing at all hours. There was a dog that kept barking in our hallway. It was clean and staff were kind. Hard to sleep with all the noise.
Stayed 1 night in Nov 2025

10/10 Excellent

Dawn

Stayed 1 night in Nov 2025

8/10 Good

Lauren

Liked: Cleanliness
It was ok
Stayed 1 night in Nov 2025

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Clean and comfortable, friendly and helpful staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Mona

Liked: Cleanliness, amenities
Hgv
Stayed 4 nights in Oct 2025

10/10 Excellent

Consolacion

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, clean room, Restaurant is convenient and serves good food at a reasonable price.
Stayed 2 nights in Nov 2025

2/10 Terrible

Ayesha

Disliked: Amenities
The website mentioned that a microwave was included, but when I asked for one, I was told I had to pay an additional $20. That was disappointing and misleading. This place feels more like an event center than a hotel — there were parties and events going on almost all day and night. The loud music and constant noise made it very hard to sleep. I had a very disturbed stay and wouldn’t recommend it for anyone looking for a quiet or comfortable hotel experience.
Stayed 2 nights in Oct 2025

8/10 Good

Rosanne

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Stayed 1 night in Nov 2025

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect... You are #1.
Stayed 1 night in Oct 2025

8/10 Good

Wonhee

Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Atrium is impressive but rooms in other areas were a long walk away. Restaurant service and food were very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Place was clean, staff was friendly. We had no issues at all and would definitely stay here again. Wish we tried the restaurant but we didn’t have time unfortunately.
Stayed 1 night in Oct 2025

10/10 Excellent

Joel

Liked: Staff & service, property conditions & facilities
Nobody told me there was a free breakfast in the two days I stayed at the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maureen

Stayed 1 night in Oct 2025

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegantly decorated hotel. The rooms were clean and spacious. Front desk staff was friendly and professional and made check in easy. Everything exceeded my expectations. A truly memorable stay! I highly recommend the Crown Plaza for anyone visiting the Albany/Troy area.
Stayed 2 nights in Oct 2025