8/10 Good
Mandy, Northampton
Travelled with family
26 Jun 2025
Liked: Cleanliness, property conditions & facilities
First look was all good reception lady was very nice i had paid extra for balcony and pool view well on entering the room all looked good very clean very small room then i opened my curtains to find frosted doors no view ! and you need all the lights on as it was so dark also a tiny half length hanging cupboard no shelves as the safe was on it so had to live out of my case for a week i did go to reception the next day as i had booked two rooms next to each other that was the same the balconys was directly on to the pool you cauldnt use them for two kids running in and out of them and people sitting on your wall to your balcony round the pool. When i complained and asked to move i was told quite sharply that i had got what i paid for and no other rooms left ? So i asked if i can have a hanging rail but it never appeared!!! Also the pool was dirty it got worse over the week so i didnt use it shame it looked nice at the start ? But i must say the breakfast staff was great big shout out for them ! At reception i was told that they would try and get some money off for me but didnt hear a word after that day so if you get rooms on the 6 floor beware the rooms are dark no view and no hanging space for two in room 601 ,602 had a bit more but they are very dark and dont use the pool if it looks murky !!!!!!
Mandy
Stayed 7 nights in Jun 2025
