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Ramada Plaza by Wyndham Albuquerque Midtown

3.5 star property
Family-friendly hotel with free breakfast and free airport shuttle

Photo gallery for Ramada Plaza by Wyndham Albuquerque Midtown

Indoor pool, open 6 AM to 10 PM, pool loungers
Front of property
Serves dinner and happy hour
Premium bedding, pillow-top beds, in-room safe, desk
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Hot tub
  • Bar
  • Free airport shuttle
  • Pool
  • Room service
The current price is NZ$125
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
2020 Menaul Blvd Ne, Albuquerque, NM, 87107
  • University of New Mexico
    ‪2 min drive‬
  • University of New Mexico Hospital
    ‪3 min drive‬
  • Albuquerque Convention Center
    ‪4 min drive‬
  • Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Premier Tower Room, Full Kitchen, Walk-In Shower, Non-Smoking

1 King Bed, Premier Tower Room, Full Kitchen, Walk-In Shower, Non-Smoking

1 King Bed, Premier Tower Room, Full Kitchen, Walk-In Shower, Non-Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 7
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

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About the area

Albuquerque

A family-friendly stay in Albuquerque awaits you at Ramada Plaza by Wyndham Albuquerque Midtown. You'll be 1.8 km (1.1 mi) from Rio Grande Trail and 2.3 km (1.5 mi) from Maxwell Museum of Anthropology. Highlights at this hotel include a restaurant, an indoor swimming pool and free weekend breakfast. .The restaurant, Rustlers, is open for breakfast and dinner. Sandia Springs Lounge is the hotel's own bar, serving drinks along with dinner. Enjoy the 24-hour gym, Hot tub and pool loungers. 8246 square feet (766 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Free buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Northeast Heights hotel include Balloon Fiesta Park and University of New Mexico.

What's nearby

  • University of New Mexico - 2 min drive - 1.9 km
  • University of New Mexico Hospital - 3 min drive - 2.7 km
  • Albuquerque Convention Center - 4 min drive - 4.1 km
  • ABQ Uptown - 5 min drive - 6.4 km
  • Old Town Plaza - 5 min drive - 6.4 km

Getting around

  • Alvarado Transportation Center - 12 min drive
  • Albuquerque International Sunport (ABQ) - 10 min drive

Restaurants

  • ‪Circle K - ‬3 min walk
  • ‪Circle K - ‬19 min walk
  • ‪Milly's - ‬11 min walk
  • ‪Stripes Burrito Co. - ‬6 min walk
  • ‪Quality Inn & Suites Albuquerque - ‬9 min walk

About this property

Ramada Plaza by Wyndham Albuquerque Midtown

Family-friendly hotel with free breakfast and free airport shuttle
Ramada Plaza by Wyndham Albuquerque Midtown offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 12 meeting rooms. Event space at this hotel measures 8246 square feet (766 square metres) and includes a conference centre. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at the family-friendly Ramada Plaza by Wyndham Albuquerque Midtown. An area shuttle within 5 miles and A roundtrip airport shuttle (available on request) are free. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Albuquerque hotel.

  • 336 guestrooms or units
  • 4 levels
  • 8246 sq ft of conference space
  • 766 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Ramada Plaza by Wyndham Albuquerque Midtown offers 336 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 5 miles
  • Free train station pick-up and drop-off shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rustlers
  • Sandia Springs Lounge

Things to do

  • 24-hour gym
  • Arcade/game room
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Conference centre (8,246 square foot of space)

Outdoors

  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (81 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Spices

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 250.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Elegante
MCM Elegante Albuquerque
MCM Elegante Hotel Albuquerque
Hotel Mcm Elegante
MCM Elegante Hotel
Ramada Plaza by Wyndham Albuquerque Midtown Hotel
Ramada Plaza by Wyndham Albuquerque Midtown Albuquerque
Ramada Plaza by Wyndham Albuquerque Midtown Hotel Albuquerque

Frequently asked questions

What is the cancellation policy at Ramada Plaza by Wyndham Albuquerque Midtown?

Ramada Plaza by Wyndham Albuquerque Midtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ramada Plaza by Wyndham Albuquerque Midtown?

As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at Ramada Plaza by Wyndham Albuquerque Midtown on 28 Sept 2025 start from NZ$124.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ramada Plaza by Wyndham Albuquerque Midtown?

Yep, Ramada Plaza by Wyndham Albuquerque Midtown has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Does Ramada Plaza by Wyndham Albuquerque Midtown have a pool?

Ramada Plaza by Wyndham Albuquerque Midtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6 AM to 10 PM.

What makes Ramada Plaza by Wyndham Albuquerque Midtown a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Ramada Plaza by Wyndham Albuquerque Midtown.

Is Ramada Plaza by Wyndham Albuquerque Midtown family-friendly?

You bet! With amenities such as an arcade, laundry facilities and a picnic area, it's no surprise that Ramada Plaza by Wyndham Albuquerque Midtown is a hit with families.

Does Ramada Plaza by Wyndham Albuquerque Midtown serve breakfast?

Yep, our guests give a thumbs up to the free buffet brekkie here! Available daily from 6:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Ramada Plaza by Wyndham Albuquerque Midtown?

Yep, there's a free airport shuttle that runs from 6:00 AM - 10:30 PM on request.

Is there a bar or restaurant at Ramada Plaza by Wyndham Albuquerque Midtown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Ramada Plaza by Wyndham Albuquerque Midtown?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Ramada Plaza by Wyndham Albuquerque Midtown Reviews

Reviews

5.6
Rating 10 - Excellent. 366 out of 1865 reviews
Rating 8 - Good. 256 out of 1865 reviews
Rating 6 - Okay. 336 out of 1865 reviews
Rating 4 - Poor. 351 out of 1865 reviews
Rating 2 - Terrible. 556 out of 1865 reviews

5.4/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Revai

Disliked: Amenities, property conditions & facilities
The bathrooms are aweful, aircon wasnt working and the woman at the lobby day was not firendly. They promised to send technician in 10 minutes but he never came forcing me to go request for a room change.
Stayed 1 night in Jun 2025

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
The airport shuttle wasn't running when I arrived, which was somewhat understandable since my flight arrived late (although it would be nice if shuttle hours were published). Unfortunately, it also wasn't running when I departed at a very reasonable time due to optional maintenance. The airport shuttle was a major selling point for me, so between not getting to use that benefit and the run-down condition of the hotel, i wish i would've stayed somewhere else.
Stayed 1 night in May 2025

6/10 Okay

Manuel

Business traveller
Liked: Staff & service

Mediocre

The faucet to the shower was leaking and very noisy. Couldn't sleep. The wall had a giant crack in it, the sliding balcony door would not close or lock. The toilet was dirty as well. Also, I don't believe I got my deposit back for the room.
Stayed 1 night in Jun 2025

2/10 Terrible

amanda

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with family

Not a good experience

The carpet was badly stained, the bathroom was not clean, with old dirty grout and repaired sealant. It took us 10 minutes to find the breakfast buffet because there were no signs or anyone at the desk to ask. We wandered around until someone finally told us. I will not be staying there again. There was also old blood stains on the comforter!
Stayed 1 night in Jun 2025

2/10 Terrible

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dissatisfied!

This was the work exception ever. The lamp shades were all damaged and one lamp was broken and missing a bulb. There were smears of some brown substance on the walls and substance that looked like puke on the work frame. Some sort of liquid dripped down the front of the dresser. The sliding glass door was filthy and the dripped could have used a more thorough vacuuming. The whole hotel was shabby and could do with some paint. The lobby was depressing. We didn't want to eat there so we even vacated before breakfast was served.
Stayed 1 night in Jun 2025

6/10 Okay

Gregory

Liked: Cleanliness
Disliked: Property conditions & facilities
First thing I noticed upon entry w a s that the toilet tank was continually running. Parts of the drain to the tub were not affixed to the tub, but laying on top of the tank lid. I did check-in to the room approximately 5:00PM. When i got to the room, the air conditioner was not functioning. I tried to make adjustments, could not. I reported it to the front desk, and i was told when i left at 5:30 that someone would be dispatched to take a look at it. When i returned to the room, it was midnight, and the air conditioner was still not functioning. I reported it to the young man who had just begun his shift, and he promptly gave me a different room, and that was satisfactory. Something that simple could have been taken care of by the young lady who checked me in when i reported it, instead she told me she would take care of it, then forgot about me.
Stayed 1 night in Jun 2025

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible check in. Man at the desk was rude. Wasn't helping us out. Was worried about others walking in and out. Was rude when I told him I didn't have a confirmation number and I only had an itinerary number. Asked him many times to look me up by name and just stood there. Had to call hotels.com to get the reservation canceled. However, charges are still showing in my bank
Stayed 4 nights in Jun 2025

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a "stay cation " for my family from the 19th through the 21st, the pictures on the website looked awesome... I booked through Trivagio, who sent me to expedia.com and I got the room for us. The place sucked! Another post following with more pictures and more explanation! Light didn't work, black mold on the bathroom popcorn ceiling, pool was disgusting, whirlpool had a sign saying that the jets weren't working, etc. I also was charged an extra $300 because we lived in town. I told the woman at the front desk that we were NOT staying there and that I wanted a refund and she said "Not going to refund you, you already checked in, but I can give you another room" (we were booked into room 148) and she gave me a room card for room 147, just as bad as the original room we got! I didn't have anyone I could call (she wouldn't give me a number) so we were stuck there. No restaurant on the premises (which it showed in the pictures), we did the breakfast buffet on Friday and I ended up getting food poisoning... NEVER go there!!!
Stayed 2 nights in Jun 2025

4/10 Poor

Lynn, Boise

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was an old hotel and it showed with how dirty it was. The carpet was dirty and stained, the shower had dirt/mold in it. No daily housekeeping. The side doors were not locked, allowing anyone in. The TV did not work.
Stayed 4 nights in Jun 2025

2/10 Terrible

jacquelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Scary and people were screaming
Stayed 3 nights in Jun 2025

4/10 Poor

Paola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were great, the beds were comfortable, but everything else was run down. The carpet was dirty, with stains possible gam or vomit, chunks, Lamp shades had holes, mold in the bathtub dripping when you turned off, hole behind the toilet broken curtain rod TV was overheated and broken.
Stayed 2 nights in Jun 2025

2/10 Terrible

Gina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Keep driving. This place was horrible. Filthy. Everything was broken and old and disgusting. The pools light was broken and floating in the pool. One guest was acting a fool at the pool swinging on her boyfriend and no one took notice. My kids were scared and didn’t even want to stay there. The website is super misleading. I can’t believe places like this still exist.
Stayed 1 night in Jun 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great about the hotel. Excellent staff, very good continental breakfast, clean. The parking lot was dark and a box van drove near me and I ran to the front desk because I felt VERY insecure.
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place

I did not stay it was so terrible i tried asking for my money back and they did not return it i ended up getting a hilton somewhere else
Stayed 3 nights in Jun 2025

2/10 Terrible

Senthilvelan

Disliked: Cleanliness, property conditions & facilities
Very poorly maintained.
Stayed 1 night in Jun 2025

4/10 Poor

Bayley

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Our rooms ac went out on the third day of our stay and we had to move rooms 4 times, we waited over an hour and a half to even get maintenance into our room just for him to confirm a breaker was out but he would get go to the front desk and get us different room keys, he didn’t we went down 45 minutes later to find out he never even told the front desk we would need to switch rooms. Thankfully after an hour of switching rooms, the last room we stayed in was cleaner and had actual pillow cases instead of just pillow protectors, and nicer amenities. We did enjoy the breakfast area and the person working the front desk the day we left was really kind and helpful.
Stayed 5 nights in Jun 2025

10/10 Excellent

Geno, Placentia

Liked: Cleanliness, amenities, property conditions & facilities
First of all the staff was wonderful...they were so helpful and kind. The location is good...close to the airport, Old Town and local eateries.
Stayed 1 night in Jun 2025

10/10 Excellent

Reginald

Stayed 1 night in Jun 2025

10/10 Excellent

Helly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, and amazing people
Stayed 2 nights in Jun 2025

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful me and my family are from Louisiana and it was our first time in new Mexico
Stayed 1 night in Jun 2025

8/10 Good

Roxana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Eric

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool had too much chemicals after service & staff said the hot tub was fixed but only filled half-way couldn't enjoy the jets from it-useless, front elevator out of service so had to walk a football field's length to next elevator & it 100° in it, the luggage cart was bent & broken, interference on tv channels, vending inop, ice maker inop 2nd & 3rd floors- had to go to 1st floor for ice, workout weight room door broken-out of service, very long walk to breakfast & wife got diarrhea afterwards, overall very poor maintenance.
Stayed 1 night in Jun 2025

4/10 Poor

Denise

Stayed 1 night in Jun 2025