Accor Hotels - accommodation in Alexandra Headland

Great staff, weekly housekeeping, excellant location, great view of the ocean and pool. Comfotable bed and pillows. Lots of hot water. Air conditioning works well but you have to turn it off to sit on balcony as the unit blows hot air. The grounds with lagoon are spectacular. Efficient bus service in front of hotel. Safe area with lots of footpaths and restaurants. Laid back surfer vibe. Had 2 days of heavy rain and found bugs in our room. They offered a new room or spraying. Spraying worked. Kitchen fixtures a little outdated but functional. Patio furniture needs replacing and this is on their project list. There were issues with one elevator and the elevators were hot. Loved our 3 week stay.

Rooms far smaller than the photos portray. Oven is ancient from the 70s and required matches to light the gas as the starters don’t work. (Have never even seen an oven this old) It’s 2026, this should be more modern for how much you’re charging at nearly $300 per night. Had to make the kids beds as they don’t do it - For $300 there are far better options! TV didn’t work at first and remote cover kept falling apart, couch was filthy. Saucepan was so tiny and a lack of kitchen amenities. Wouldn’t stay here again.

n/a could not use our free night due to emergency hospital stay but haf booked 3 nights and did stay the 2nd and third night