had trouble both with checkin and checkout with no one being around. this became a problem in the AM.. our son got sick (from anxiety) in the middle of the night and threw up. i rinsed the sheets myself and noticed stains on the matress protector and matress on the side of the bed i was on, not my son. rinsed the sheet out myself. was to tell the front desk in the morning, but no one was around to tell.
after my wife got a call about a charge for damage the next day, we stopped back at the hotel and explained the stains were there, and on the wrong side of the bed from where my son threw up anyway. in the end, they ended up concluding to charge us 50$ for a pillow and cover (not sure if it was a pillow cover or a matress cover, it wasnt specified in the note). this for "damage" caused by our son (to the pillow anyway?) unfortunately getting sick. we did not intentionally cause damage, it was an unavoidable accident, and yet they charge us for it.
it just ended up feeling as if they were looking for ways to make extra money by charging people for "damage" that they didnt cause, and excessive amounts for unfortunate illness. we've had things happen before but never once has a hotel had the guts to charge us for something like this. very sad. breakfast was very disappointing, hotel did not look like pictured.