4/10 Poor
Kelvin
27 Nov 2023
Disliked: Cleanliness, staff & service
Looks can be deceiving. Surprisingly bad.
On the face of it, this place looked ok - it’s a new building and has enclosed on-site parking. No water supply on our first morning. Arguable no breakfast service on our second day. The experience was not one I would care to repeat.
Location - while on a map it looks as though the hotel is in Pinhao, it’s actually up a very steep incline, which to us, made the town inaccessible except by car. The view from the room was nice, but on the balcony you’re overlooking an industrial yard with lorry parking - not ideal.
Cleanliness - not up to scratch, which is surprising considering it’s a new property. The shower was not well maintained - there was a lot of mould and bacteria on the tiles which is inexcusable given there are only 11 rooms to clean.
Facilities - our first morning, we woke up around 6:30 and found the water was off. No one at reception to answer the phone. When we went down around 7 - there was someone who said we’d have to wait until someone turned up. The water was restored around 8:30 but we had to replan our day as a result. No apology offered. I mentioned it when leaving and the receptionist blamed the town and said it happens from time to time. Just wow.
Breakfast - I didn’t expect a lot, given it’s the off season. The first morning was ok - they did actually put out a spread, though it was sparse. The second morning they didn’t even unlock the door until 8:30. There was no spread - just a couple slices of ham and some watered down orange juice.
Kelvin
Stayed 2 nights in Nov 2023