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City Hotel Tien Shan

3.5 star property
Hotel in Almaty with 24-hour front desk and restaurant

Photo gallery for City Hotel Tien Shan

Sauna
Staircase
Deluxe Double Room
Daily cooked-to-order breakfast (KZT 2000 per person)
Pool

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

View map
Kunaeva Street 151/34, Almaty, 050000
  • Place, Almaty Opera House
    ‪7 min walk‬
  • Place, Zenkov Cathedral
    ‪12 min walk‬
  • Place, Panfilov Park
    ‪16 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Living area

Deluxe Double Room

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

About the area

Almaty

At City Hotel Tien Shan you'll be within just a 10-minute stroll of Nedelka Park and Almaty Opera House. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Tapchan, serves local and international cuisine. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .In proximity to this 3.5-property class Medeu District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • Almaty Opera House - 7 min walk - 0.6 km
  • Zenkov Cathedral - 12 min walk - 1.1 km
  • 28 Panfilov Heroes Memorial Park - 14 min walk - 1.2 km
  • Panfilov Park - 16 min walk - 1.3 km
  • Dostyk Plaza - 2 min drive - 2.0 km

Getting around

  • Almaly - 10 min walk
  • Almaty Station - 12 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Vanilla - ‬1 min walk
  • ‪Fika - ‬5 min walk
  • ‪Имена - ‬5 min walk
  • ‪Tapasseria - ‬6 min walk
  • ‪Alma Bistro - ‬5 min walk

About this property

City Hotel Tien Shan

Hotel in Almaty with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 301 square feet (28 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The business-friendly City Hotel Tien Shan also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Almaty hotel.

  • 31 guestrooms or units
  • 301 sq ft of conference space
  • 28 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
City Hotel Tien Shan offers 31 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include a bath, bathrobes, slippers and hairdryers.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Hotel Saya
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  • Parking included
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Hotel Saya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: KZT 2,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tapchan

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 301 square feet of conference space

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 10000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: KZT 5000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately KZT 2000 per person
  • Airport shuttle fee: KZT 4800 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.

Property is also known as

City Hotel Tien Shan Almaty
City Hotel Tien Shan
City Tien Shan Almaty
City Tien Shan
City Hotel Tien Shan Hotel
City Hotel Tien Shan Almaty
City Hotel Tien Shan Hotel Almaty

Frequently asked questions

What is the cancellation policy at City Hotel Tien Shan?

City Hotel Tien Shan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at City Hotel Tien Shan?

Yep, City Hotel Tien Shan has a free self car park.

Does City Hotel Tien Shan serve breakfast?

Sure does, cooked-to-order breakfast is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at City Hotel Tien Shan?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at City Hotel Tien Shan?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at City Hotel Tien Shan?

Check-out time is noon.

Are pets allowed at City Hotel Tien Shan?

No, pets are not allowed.

City Hotel Tien Shan Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 5 reviews
Rating 8 - Good. 2 out of 5 reviews
Rating 6 - Okay. 2 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

7.2/10

Cleanliness

5.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

City Hotel Tien Shan

Overall, I enjoyed my stay. The exterior is not new, but my room was nicely appointed. The water takes a very long time to get warm. Just when I was about to give up on it, it got better. Norice that I said warm. It never gets scalding hot, but it is good enough for me. The front desk usually has an English speaker available which helps a lot. Also, there is always a security guard / doorman present at the lobby. I never saw a need for one, but I suppose some people like to see that. The free breakfast buffet wasn't usually impressive, but then on one morning it suddenly was. In any case, you can request eggs if the buffet isn't doing it for you. The kitchen staff seems pretty efficient to me. The hotel is in a good, safe area. Lots of cafes and bars and things to do within walking distance or a reasonable Uber ride away.
Stayed 5 nights in Sep 2017

8/10 Good

JIGNESH

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

masa

near supermrket

Enough to stay. No more things I need. If it has a elevator, it will be more comfortable.

2/10 Terrible

Tatiana

Disliked: Staff & service, room comfort

Я не придираюсь!

Заселялась 31 октября, вечером. Отель полу-пустой. Дали номер 207. Захожу и понимаю, что с низкого второго этажа вид на оживленную улицу. Очень шумно, даже при закрытых окнах. Прошу поменять - дают 208. Соседний, по той же стороне. Прошу поменять - дают 310. Этажом выше, окна туда же. Прошу дать 311. Дают. Окна в тихий двор. При стоимости 23 000 тенге (4500 руб) в номере нет бесплатной воды в бутылках, нет ни чайника, ни чашек/ложек. Единственный стакан не поменяли после предыдущих постояльцев - он ГРЯЗНЫЙ!! Воду в ванной я спускала минут 15... горячая не пошла... Не приняв с дороги душ, ложусь спать. В 5 часов утра я проснулась от отвратительного гула непонятной природы. Он то звучал, то замолкал, потом начинался снова... Как пылесос, только хуже - очень мерзкая частота. Я поняла, как от звуков сходят с ума... Часа через полтора с трудом уснула. ОКАЗЫВАЕТСЯ, это заработало оборудование в соседнем продуктовом магазине! Это мне утром на ресепшн сказали, когда я на сутки раньше срока пошла убегать из этого ужасного места. Да, завтрак никакой! Тарелки и Глазунья к моему приходу закончилась - их не добавили. Куриные крылья я не могу без пива, блинчики холодные, кофе растворимый... Нет, я не придираюсь! Все так и было! Еэжу много, Первый раз я так вляпалась...

6/10 Okay

Verified traveller

Das Hotel war relativ zentral gelegen

Die Abbildung des Hotels im Angebot entsprach nicht der Realität (Das Hotel war zwar aus der Hotelgruppe, aber eben nicht das abgebildete