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Regardal Hotel

4.0 star property
Hotel in Almaty with 2 restaurants and full-service spa

Photo gallery for Regardal Hotel

Free daily buffet breakfast
City view
Premium Suite
Business centre
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included
  • Pool
  • Spa
  • Gym

Explore the area

View map
Pozharskogo Street 1, Almaty, 050013
  • Place, Almaty Central Stadium
    ‪9 min walk‬
  • Place, Almaty Opera House
    ‪3 min drive‬
  • Place, Zenkov Cathedral
    ‪4 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

Highlights

Air conditioning
Heating
LCD TV
Separate bedroom
Sofa bed
Private bathroom
Bathrobes
Hairdryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Large Twin Beds

View all photos for Corner Suite

Corner Suite | Living area

Corner Suite

Highlights

Air conditioning
Heating
LCD TV
Sofa bed
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Air conditioning
Heating
LCD TV
Sofa bed
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room

Economy Room

Economy Room

Highlights

Air conditioning
Heating
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
Bidet
  • 23 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

  • Sleeps 3

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, desk

Junior Suite

  • Sleeps 3

View all photos for Budget Double Or Twin Room

1 bedroom, minibar, in-room safe, desk

Budget Double Or Twin Room

  • Sleeps 2

About the area

Almaty

Regardal Hotel places you in the centre of Almaty, within just a 15-minute stroll of Kazakhstan Museum of Arts and Kasteev State Museum of Arts. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to Rai can include Swedish massages, Thai massages and body wraps along with access to the sauna and hot tub. The restaurant, Manhattan, serves Eastern European cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. Business travelers can take advantage of a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Free buffet breakfast is available daily between 8:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 15-minute walk of this Bostandyk District hotel include Almaty Central Stadium and Fantasy World Almaty.

What's nearby

  • Almaty Central Stadium - 9 min walk - 0.8 km
  • Almaty Opera House - 3 min drive - 2.3 km
  • Dostyk Plaza - 3 min drive - 2.3 km
  • Zenkov Cathedral - 4 min drive - 3.1 km
  • MEGA Park - 5 min drive - 3.9 km

Getting around

  • Almaly - 11 min drive
  • Almaty Station - 18 min drive
  • Almaty (ALA-Almaty Intl.) - 33 min drive

Restaurants

  • ‪Uni Hub - ‬4 min walk
  • ‪Julia - ‬3 min walk
  • ‪I’m - ‬1 min walk
  • ‪Жан Плов Лагман - ‬1 min walk
  • ‪Marrone Rosso Baykonur - ‬7 min walk

About this property

Regardal Hotel

Hotel in Almaty with 2 restaurants and full-service spa
Regardal Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, a fitness centre, and a sauna are also featured at the business-friendly Regardal Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

  • 1 building
  • 189 guestrooms or units
  • 14 levels
  • 2 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Regardal Hotel offers 189 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rai. Services include sports massages, Swedish massages, Thai massages and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Ala Tal
  • Manhattan

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Full-service spa

  • Body scrubs
  • Body wraps
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 12:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Regardal Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 12000.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 7000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 12000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards, cash and mobile payments.

Property Registration Number 230840033309

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Aiser
Grand Aiser Almaty
Grand Aiser hotel
Grand Aiser hotel Almaty
Grand Aiser Hotel
Regardal Hotel Hotel
Regardal Hotel Almaty
Regardal Hotel Hotel Almaty

Frequently asked questions

What is the cancellation policy at Regardal Hotel?

Regardal Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Regardal Hotel?

Yep, Regardal Hotel has a free self car park and free RV/bus/truck parking.

Is there a spa on site at Regardal Hotel?

Yep, Rai is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as Swedish massages.

Does Regardal Hotel have a pool?

Regardal Hotel has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Regardal Hotel?

Regardal Hotel features a full-service spa, an indoor pool and 2 restaurants.

Does Regardal Hotel serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Regardal Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Regardal Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Regardal Hotel?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Regardal Hotel?

No, pets and service animals are not allowed.

Regardal Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 6 out of 23 reviews
Rating 8 - Good. 5 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 3 out of 23 reviews
Rating 2 - Terrible. 4 out of 23 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ibrahim

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Staff charged me an extra 50$ for having 2 guests over
Stayed 1 night in Jun 2025

6/10 Okay

Ahmet

Disliked: Amenities
Shower was broke
Stayed 1 night in Jun 2025

4/10 Poor

Ahmet

Stayed 1 night in Jun 2025

8/10 Good

Hitomi

Liked: Cleanliness, staff & service, room comfort
For the most part, the hotel was fine. It definitely needs an update. The 4th floor where I was on, was pitch black with no window opening. There was a window, but nothing to look out on, but a brick wall. When i turned the faucet on the first day, It splurged brown mud water. But after awhile of letting it run, it cleared off. I'm thinking the room was not in use for awhile. The breakfast was ok, nothing to write home about. But the staff is friendly and it was convenient and afordable. I would stay there again, but not on the 4th floor.
Stayed 3 nights in May 2025

10/10 Excellent

Marina

Stayed 1 night in Apr 2025

6/10 Okay

erkan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Liubov

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!! Everyone at the hotel are super helpful and supportive. My mom stayed at the hotel for 8 nights, she needed assistance with ordering transportation, bringing her breakfast to the table, opening doors. She has a broken leg and is forced to use a walker. Every person at the hotel helped her with a smile. Beautiful people! Thank you! I would also like to mention the ease of booking and paying for the hotel. A lot of hotels in the area would not accept remote payments with a credit card or a third party service. Regardal were excellent again! Great communication and no issues with checking in or checking out. Thanks for allowing an early check-in! The hotel might be a little run down, but it's super clean, room and cleaning services are on top of their game! A small suggestion - please add an extra outlet to the room. It's a minor inconvenience for people with mobility issues. Special appreciation for the variety and quality of the breakfast menu and once again, all the workers at the breakfast buffet. Overall, my mom's stay was very pleasant and the entire experience deserves 6 stars. Thank you very much!
Stayed 8 nights in Jan 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel with a classic charm. The spa is really good as well. However they need to flush out their pipe system as the smell coming from the restrooms is pretty bad.
Stayed 2 nights in Dec 2024

6/10 Okay

Bernard

Liked: Cleanliness, property conditions & facilities
This Hotel is not a bad hotel, but it is not the best hotel either. Customer service can be better as well.
Stayed 4 nights in Dec 2024

2/10 Terrible

hector

Horrible experience at Regardal Hotel

Rooms and other stays uncleaned, room without maintenance, with humidity, poorly trained staff, unworthy of having 4 stars
dampness and mold in the room
dampness and mold in the room
Mold in the bathtub
Shower hose very short. Couldn't hang up to shower
Stayed 2 nights in Jun 2024

2/10 Terrible

hector

Horrible experience at Regardal Hotel

dirty, room without maintenance, with humidity, poorly trained staff, unworthy of having 4 stars
dampness and mold in the room
dampness and mold in the room
Mold in the bathtub
Shower hose very short. Couldn't hang up to shower
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was very bad

It was bad. The staff at the reception lie all the time, the gym and the pool you have to pay full price for, we were not told that before. The rooms are very old. Dont recommend this Hotel.
Stayed 2 nights in Jun 2024

8/10 Good

hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not upscale

My 2nd time staying here. the description of this hotel has the word "upscale". it is not upscale. The lady at the reception (with curly hair) is great, always with a smile and friendly. Breakfast was the same food both times i stayed here. the fried rice was very delicious but the others were just average. the rooms are very old fashioned and dated. broken tiles, stains, toilet not thoroughly scrubbed and shower head that didn't work properly. the liquid soap at the sink smells horrible. i had to use my own soap.
Stayed 1 night in Jun 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

6/10 Okay

Dharmendra

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff was not comparative
Stayed 4 nights in Feb 2024

10/10 Excellent

KANG JEONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

hani

Liked: Staff & service

messed up booking

i booked a king sized bed but the room i got was a twin-bedded room. but housekeeping came to join the beds together. the phone did not work at first. there were no plug points in the room except for near the bed head board. strange. we (yes, me included!) had to move the sofa to use the hidden plug point. liquid soap at the sink smells awful
Stayed 1 night in Jun 2024

10/10 Excellent

Ercan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024