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Grand Hotel Tien Shan

4.0 star property
Hotel in Almaty with 2 indoor pools and full-service spa

Photo gallery for Grand Hotel Tien Shan

Lobby lounge
Creator video
View from property
Free daily buffet breakfast
2 indoor pools, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
115 Bogenbay Batyr Street, Almaty, 050000
  • Place, Zenkov Cathedral
    ‪5 min walk‬
  • Place, 28 Panfilov Heroes Memorial Park
    ‪5 min walk‬
  • Place, Panfilov Park
    ‪9 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
Bidet
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

Almaty

Grand Hotel Tien Shan puts you in the heart of Almaty, within just a 10-minute stroll of 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. Highlights at this hotel include 2 indoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Bali can include hot stone massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Restaurant Nauryz, serves international cuisine and is open for breakfast, lunch and dinner. Kezdesu is the hotel's own lobby lounge. Enjoy the gym, Turkish bath/hammam, sauna and pool loungers. 9555 square feet (888 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free buffet breakfast is offered between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 4-property class Medeu District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.5 km
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.5 km
  • Almaty Opera House - 7 min walk - 0.6 km
  • Panfilov Park - 9 min walk - 0.8 km
  • Almaty Cathedral - 9 min walk - 0.8 km

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 29 min drive

Restaurants

  • ‪Kumano - ‬5 min walk
  • ‪Мастер Донер - ‬5 min walk
  • ‪Дареджани - ‬5 min walk
  • ‪Pasta La Vista - ‬4 min walk
  • ‪French 42 - ‬1 min walk

About this property

Grand Hotel Tien Shan

Hotel in Almaty with 2 indoor pools and full-service spa
As a guest of Grand Hotel Tien Shan, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. Event space at this hotel measures 9555 square feet (888 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Grand Hotel Tien Shan. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

  • 78 guestrooms or units
  • 3 levels
  • 9555 sq ft of conference space
  • 888 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hotel Tien Shan offers 78 accommodations with minibars and a safe. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Bali has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9,555 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cots (infant beds) are available for KZT 5000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property Registration Number 5620286

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

What is the cancellation policy at Grand Hotel Tien Shan?

Grand Hotel Tien Shan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Hotel Tien Shan?

Yep, Grand Hotel Tien Shan has a free self car park.

Is there a spa on site at Grand Hotel Tien Shan?

Yep, Bali is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Hotel Tien Shan have a pool?

Grand Hotel Tien Shan has 2 indoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Grand Hotel Tien Shan a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Hotel Tien Shan.

Does Grand Hotel Tien Shan serve breakfast?

Sure does, complimentary buffet brekkie is offered daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hotel Tien Shan?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Hotel Tien Shan?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Tien Shan?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Tien Shan?

No, pets are not allowed.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 319 reviews
Rating 8 - Good. 115 out of 319 reviews
Rating 6 - Okay. 36 out of 319 reviews
Rating 4 - Poor. 11 out of 319 reviews
Rating 2 - Terrible. 7 out of 319 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Olga

Stayed 3 nights in Oct 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! SPA is highly recommended
Stayed 1 night in Jul 2025

2/10 Terrible

Marina

Stayed 1 night in Jul 2025

10/10 Excellent

Sebastien

Stayed 1 night in Sep 2025

10/10 Excellent

Sandeep

Stayed 1 night in Aug 2025

8/10 Good

Anand Prakash

Stayed 1 night in Jun 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Stayed 2 nights in Jun 2025

10/10 Excellent

qin wei

Stayed 2 nights in Jun 2025

8/10 Good

Alan, Edinburgh

Liked: Cleanliness, property conditions & facilities
Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here.
Stayed 5 nights in May 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025

10/10 Excellent

Bhavisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Amay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Stayed 3 nights in Apr 2025

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexandre

Stayed 1 night in Mar 2025

8/10 Good

Bryan, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Stayed 3 nights in Dec 2024

6/10 Okay

Areeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skip Breakfast

I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Stayed 3 nights in Dec 2024

10/10 Excellent

Irina

Stayed 1 night in Oct 2024

10/10 Excellent

Darya, Arvada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Mee Hong

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Disappointed Stay

We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service: 1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant 2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage 3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items 4. There is no one at the reception counter most of the time when we have questions or requests
Stayed 2 nights in Jul 2024

10/10 Excellent

Ali

Stayed 1 night in Jul 2024