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Mercure Almaty City Center

4.0 star property

Photo gallery for Mercure Almaty City Center

A modern hotel lobby with a red sofa, yellow chairs, and a bar area.
A modern building with a glass facade, multiple flags, and a covered entrance area.
Miscellaneous
A buffet setup with various food items, a vase with flowers, and hanging light fixtures.
Standard Room, 1 Double Bed

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$307
includes taxes & fees
5 July - 6 July

Explore the area

View map
53 Abylai Khan Avenue, Almaty, 50004
  • Place, MEGA Park
    ‪10 min walk‬
  • Place, Zenkov Cathedral
    ‪14 min walk‬
  • Place, Almaty Opera House
    ‪3 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a large window with curtains, and a patterned wall.

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Privilege King Suite with Sofa

Premium bedding, free minibar items, in-room safe, desk

Privilege King Suite with Sofa

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Room with 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Privilege Room with 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Almaty

At Mercure Almaty City Center you'll be within just a 5-minute stroll of Gabit Musrepov Kazakh Theatre for Children and Youth and within 15 minutes of MEGA Park. Highlights at this ski hotel include 2 restaurants, a full-service spa and free self-parking. .The restaurant, Gourdet, serves international cuisine and is open for lunch and dinner. Barkhan is the hotel's own lobby lounge. Enjoy the ski-in/ski-out access, gym, Turkish bath/hammam and Hot tub. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .In proximity to this 4-property class Almaly District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • Gabit Musrepov Kazakh Theatre for Children and Youth - 3 min walk - 0.3 km
  • MEGA Park - 10 min walk - 0.9 km
  • Zenkov Cathedral - 14 min walk - 1.2 km
  • Panfilov Park - 19 min walk - 1.6 km
  • Almaty Opera House - 3 min drive - 2.3 km

Getting around

  • Almaly - 7 min drive
  • Almaty Station - 13 min walk
  • Almaty (ALA-Almaty Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪City - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪Чайхана Navat - ‬3 min walk
  • ‪Line Brew Reserve - ‬2 min walk

About this property

Mercure Almaty City Center

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers a sauna and a fitness centre. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

  • 117 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Mercure Almaty City Center offers 117 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars (stocked with some free items) and a safe. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include a bath, bathrobes, slippers and bidets.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

Similar properties

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 132 reviews
The price is NZ$200
includes taxes & fees
5 July - 6 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub
  • Bidet
  • Dressing gowns
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Almaty City Center

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

What is the cancellation policy at Mercure Almaty City Center?

Mercure Almaty City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Almaty City Center?

As of 30 Jun 2026, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on 5 Jul 2026 start from NZ$307, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Almaty City Center?

Yep, Mercure Almaty City Center has a free self car park. Onsite parking is limited.

Is there a spa on site at Mercure Almaty City Center?

Yep, there is an onsite spa at Mercure Almaty City Center. You'll enjoy services like massages.

What makes Mercure Almaty City Center a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Almaty City Center.

Is Mercure Almaty City Center family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Mercure Almaty City Center is a hit with families.

Does Mercure Almaty City Center serve breakfast?

Yeah, buffet brekkie is on offer on weekdays between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Almaty City Center?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Almaty City Center?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Almaty City Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Almaty City Center?

No, pets and service animals are not allowed.

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 59 out of 89 reviews
Rating 8 - Good. 22 out of 89 reviews
Rating 6 - Okay. 4 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great modern hotel in the center of Almaty

Great modern hotel in the center of town. Very friendly and helpful staff. There was minimal hot water in the shower, otherwise everything was perfect.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Timur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee machine for breakfast should be improved.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Amazing stay... I didn’t want to leave!
Stayed 1 night in Jun 2018
Verified

8/10 Good

Niso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Safwan

Liked: Cleanliness, property conditions & facilities
The hotel is average, they refused to give me additional towels, saying I can only have one and when it is used then I can request another. Which is bizarre!! Breakfast is below poor, the scrambled eggs where ice cold (not even lukewarm) bread stale and hard like rocks, I asked for sunny side up, they came drenched with oil and burnt below, the coffee was not good at all either. On the upside, room was spacious and clean. The heating system is a bit tricky needs to be adverted frequently, because the settings kept changing on their own!
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023
Verified

8/10 Good

Andreas

Liked: Property conditions & facilities
Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Feruza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021
Verified

4/10 Poor

Sabina

Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Kamshat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный персонал

Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

MUHAMMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz bir otel, merkeze de yakın.
Stayed 3 nights in Feb 2021
Verified

10/10 Excellent

teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is my 4th stay at this property

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for walking around city center Almaty

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020
Verified

8/10 Good

Didar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Неповторимый интерьер

Классное расположение, очень близко к арбату и пешеходной улице Панфилова. Номера оформленый в казахских орнаментах, прямо очень красиво!
Stayed 1 night in Jun 2020
Verified

8/10 Good

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель с отличным местоположением

Отличный отель с большими номерами и прекрасным местоположением, очень рекомендую.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019
Verified

10/10 Excellent

Zekeriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Herşey güzel

Otel çok güzel. Herkese tavsiye ediyorum.
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel mostly except issues at check out

My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had 6 nights at the hotel. Modern, clean and great service. Excellent
Stayed 1 night in Sep 2019
Verified

8/10 Good

Se Young

Liked: Cleanliness, property conditions & facilities, room comfort

전반적으로 좋아요!

오픈한지 얼마 않되서 그런지 깨끗하고 좋았어요. 전반적으로 직원들도 친절하고 좋았지만 다리미와 다리미판을 요청했는데 준다고 하더니 갑자기 없다고 못 준다고 하더라구요. 그것도 몇 시간 지난 후 재 요청하니 그제서야 없다고 ㅜㅜ 공항에서는 15분 정도 호텔에서 도보 5분 정도에 마트와 아르바트 거리 같은? 스트리가 있어서 저녁에는 버스킹도 하고 인파가 많아요. 크지 않지면 쇼핑몰도 있어요!
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
Stayed 3 nights in Aug 2019