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Novotel Almaty City Center

4.0 star property
Hotel with a full-service spa, steps from Kok Tobe Cable Car

Photo gallery for Novotel Almaty City Center

Meeting facility
Lobby lounge
Body treatments, body wraps, body scrubs, facials
Lobby lounge
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Spa
  • Gym
The current price is NZ$254
includes taxes & fees
10 Jan - 11 Jan 2026

Explore the area

View map
Dostyk Avenue 104 A, Almaty, A25D5Y3
  • Place, Colibri
    ‪2 min walk‬
  • Place, Kok Tobe Cable Car
    ‪3 min walk‬
  • Place, Dostyk Plaza
    ‪12 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed

About the area

Almaty

Novotel Almaty City Center puts you in the heart of Almaty, steps from Kok Tobe Cable Car and within a 10-minute stroll of Colibri. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at In Balance can include massages, body wraps and mani/pedis. The restaurant, Le Resto, serves local and international cuisine. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym and sauna as well as access to a playground. 2153 square feet (200 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Medeu District hotel include Dostyk Plaza and National Museum of Kazakhstan.

What's nearby

  • Colibri - 2 min walk - 0.2 km
  • Kok Tobe Cable Car - 3 min walk - 0.3 km
  • Dostyk Plaza - 12 min walk - 1.1 km
  • National Museum of Kazakhstan - 14 min walk - 1.2 km
  • Panfilov Park - 3 min drive - 3.1 km

Getting around

  • Almaly - 7 min drive
  • Almaty Station - 16 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Six Coffee+Wine - ‬5 min walk
  • ‪Alani - ‬6 min walk
  • ‪The Noodles - ‬4 min walk
  • ‪Le Resto - ‬1 min walk
  • ‪Қағанат - ‬1 min walk

About this property

Novotel Almaty City Center

Hotel with a full-service spa, steps from Kok Tobe Cable Car
Novotel Almaty City Center offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a library are also featured at the business-friendly Novotel Almaty City Center. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

  • 190 guestrooms or units
  • 10 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 2018
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Almaty City Center offers 190 accommodations with minibars and a safe. A pillow menu is available. Televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 7,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Resto
  • Lobby Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: KZT 10000 per pet, per night, plus a deposit of KZT 20000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 5000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 7000 per person
  • Airport shuttle fee: KZT 8000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Frequently asked questions

What is the cancellation policy at Novotel Almaty City Center?

Novotel Almaty City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Almaty City Center?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on 10 Jan 2026 start from NZ$254.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Almaty City Center?

Yep, Novotel Almaty City Center has a free self car park.

Is there a spa on site at Novotel Almaty City Center?

Yep, In Balance is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Novotel Almaty City Center have a pool?

Novotel Almaty City Center has an indoor pool.

Is Novotel Almaty City Center family-friendly?

You bet! With amenities such as children's meals and a playground, as well as free infant beds in the guestrooms, it's no surprise that Novotel Almaty City Center is a hit with families.

Does Novotel Almaty City Center serve breakfast?

You bet, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Novotel Almaty City Center?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Almaty City Center?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Almaty City Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Novotel Almaty City Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 88 out of 147 reviews
Rating 8 - Good. 40 out of 147 reviews
Rating 6 - Okay. 11 out of 147 reviews
Rating 4 - Poor. 4 out of 147 reviews
Rating 2 - Terrible. 4 out of 147 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Suneet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction.
Stayed 1 night in Sep 2025

2/10 Terrible

Akhil

Liked: Cleanliness, property conditions & facilities
Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with!
Stayed 2 nights in Aug 2025

2/10 Terrible

Akhil

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Enkhzul

Stayed 1 night in Aug 2025

10/10 Excellent

Dasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Dave

Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip to Almaty

I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care.
Stayed 3 nights in Jun 2025

2/10 Terrible

EVGENIY

Disliked: Cleanliness, amenities, property conditions & facilities
The worst I’ve ever been to
Stayed 1 night in Jun 2025

10/10 Excellent

Rajendra

Stayed 6 nights in May 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were really nice and helpful. The hotel is also located close to most everything.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in May 2025

8/10 Good

Afshin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , excellent location and service
Stayed 3 nights in Mar 2025

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

AVINASH

Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 6 nights in Sep 2024

10/10 Excellent

Aaron

Stayed 1 night in Sep 2024

10/10 Excellent

Catherine A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Tong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel to enjoy!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable.
Stayed 1 night in Jul 2024

8/10 Good

venkateswara choudary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Holly

Liked: Cleanliness
Disliked: Staff & service

Stay somewhere else

Tried to check in early. They made us wait 3 hours, then let us check in early, but charged us a full nights stay! Why make us wait if you’re going to charge for the night before?! Hotel itself was nothing special. AC didn’t get very cold. I wouldn’t stay here again.
Stayed 3 nights in Jun 2024