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The Ritz-Carlton, Almaty

5.0 star property
Luxury hotel connected to the convention centre in Bostandyk District with 2 restaurants

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Almaty

Exterior
Terrace/patio
Mountain view
Daily full breakfast (KZT 19500 per person)
Banquet hall
Reviews
9.6

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available

Check out the area

Map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040
  • Popular LocationNational Museum of Kazakhstan5 min drive
  • Popular LocationAlmaty Central Stadium6 min drive
  • Popular LocationAlmaty Tower10 min drive
  • AirportAlmaty (ALA-Almaty Intl.)31 min drive

Room options

View all photos for Junior Suite, 1 King Bed, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Mountain view

Deluxe Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom, Mountain View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Mountain view

Club Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
  • 115 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Room, 1 King Bed, View, Corner

Panoramic Room, 1 King Bed, View, Corner

Panoramic Room, 1 King Bed, View, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Mountain view

Deluxe Room, 2 Double Beds, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Mountain View

Mountain view

Club Room, 2 Double Beds, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Panoramic Room, 2 Double Beds, View, Corner

Frette Italian sheets, premium bedding, minibar, in-room safe

Panoramic Room, 2 Double Beds, View, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior
InterContinental Almaty, an IHG Hotel
Pool
Spa
Kids pool
Parking included
4.4 out of 5, Excellent, (88)
The price is NZ$617
for 1 night
includes taxes & fees
31 May - 1 Jun
InterContinental Almaty, an IHG Hotel

About the area

Almaty

The Ritz-Carlton, Almaty places you in the heart of Almaty, connected to the convention centre and 3.2 km (2 mi) from National Museum of Kazakhstan. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hydrotherapy and reflexology along with access to the sauna and steam room. The fine-dining restaurant, Seven, serves Mediterranean cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, Turkish bath/hammam, sauna and pool loungers. 10330 square feet (960 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of train pick-up service. .With a stay at this 5-property class Bostandyk District hotel, you'll be 3.2 km (2 mi) from Almaty Central Stadium and 4.7 km (2.9 mi) from Almaty Opera House.

What's nearby

  • National Museum of Kazakhstan - 5 min drive
  • Almaty Central Stadium - 6 min drive
  • Almaty Opera House - 7 min drive
  • Zenkov Cathedral - 8 min drive
  • Almaty Tower - 10 min drive

Getting around

  • Almaly - 13 min drive
  • Almaty Station - 21 min drive
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • Starbucks - 6 min walk
  • Fellini Grill Pasta Bar - 4 min walk
  • Peking Duck - 15 min walk
  • Villa Dei Fiori - 18 min walk
  • Sky Lobby Bar & Lounge - 5 min walk

About this property

The Ritz-Carlton, Almaty

Luxury hotel connected to the convention centre in Bostandyk District with 2 restaurants
The Ritz-Carlton, Almaty offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 10330 square feet (960 square metres) and includes a conference centre. A 24-hour fitness centre, spa services, and a library are also featured at the luxury The Ritz-Carlton, Almaty. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Almaty hotel is smoke free.

  • 1 building
  • 145 guestrooms or units
  • 38 levels
  • 2 dining venues
  • Conference rooms
  • 10330 sq ft of conference space
  • 960 sq. m of conference space
  • Built in 2013
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Ritz-Carlton, Almaty offers 145 air-conditioned accommodations with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Beds feature Frette Italian sheets and premium bedding. LED televisions come with premium digital channels and pay-per-view films. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Russian, Spanish, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (KZT 2,000 per stay)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; KZT 19,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Chocolate Shop
  • Seven
  • Sky Bar and Lounge
  • Terrace 77
  • Vista

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10,330 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Telescope
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 38 floors
  • Ballroom
  • Building
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • DVD player
  • IPod dock
  • LED TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: KZT 45000 per pet, per night
  • Weight limit: 22 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 10000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately KZT 19500 per person
  • Valet parking fee: KZT 2000 per stay
  • Pet fee: KZT 45000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Almaty?

The Ritz-Carlton, Almaty offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Almaty?

As of 17 May 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Almaty on 5 Jun 2024 start from NZ$867.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Almaty?

Yep, The Ritz-Carlton, Almaty has a free self car park. Additionally there is valet parking for KZT 2000 per stay. Onsite parking is limited.

Is there a spa on site at The Ritz-Carlton, Almaty?

Yep, there is an onsite spa at The Ritz-Carlton, Almaty. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does The Ritz-Carlton, Almaty have a pool?

The Ritz-Carlton, Almaty has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at The Ritz-Carlton, Almaty?

The Ritz-Carlton, Almaty features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with Frette Italian sheets and 24-hour room service.

What makes The Ritz-Carlton, Almaty a romantic place to stay?

Couples dining and romance packages, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Almaty.

Is The Ritz-Carlton, Almaty family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Almaty is a hit with families.

Does The Ritz-Carlton, Almaty serve breakfast?

Yep, full breakfast is available on weekdays from 6:30 AM to 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Almaty?

No, The Ritz-Carlton, Almaty does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Almaty?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Almaty?

Check-in begins at 3 PM. Check-out time is noon.

The Ritz-Carlton, Almaty Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 63 reviews" "
Rating 8 - Good. 7 out of 63 reviews" "
Rating 6 - Okay. 3 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best option there.
Stayed 5 nights in Aug 2022

10/10 Excellent

Saied Sokhail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with incredible view
A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Stayed 2 nights in Apr 2022

10/10 Excellent

Dongki

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

8/10 Good

Nurbek, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Hyung Geun

Liked: Cleanliness, property conditions & facilities
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely place!
The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Jeremy, Ladysmith, WI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019