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Hotel & Spa Hacienda Panoaya

Property class: 3.5

Photo gallery for Hotel & Spa Hacienda Panoaya

A hotel room with a bed, a view of mountains, and a balcony with chairs.
A resort with a large swimming pool, tennis courts, and a mountain backdrop.
A hotel room with a bed, a chair, a small table, and a window with a view of trees.
A maze garden with hedges, a building in the background, and a clear sky.
A hotel with a pool, outdoor seating, and a boat.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Housekeeping
The current price is NZ$194
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900
  • Place, Hacienda Panoaya
    ‪2 min walk‬
  • Place, Sacromonte National Park
    ‪17 min walk‬
  • Place, Paso de Cortes
    ‪54 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪108 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a table with chairs, a view of a garden, and a window with curtains.

Standard Room

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

A hotel room with two beds, a small table with a vase of flowers, and a view of a garden through a sliding glass door.

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

A modern hotel room with a flat-screen TV, a white shelving unit, a dining table with a vase of flowers, and a large window with a view of the outdoors.

Superior Suite

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Amecameca

A family-friendly stay in Amecameca awaits you at Hotel & Spa Hacienda Panoaya. You'll find Estadio Azteca and Zócalo in the region. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include hot stone massages and Swedish massages. The family restaurant, Castillo de los Venados, is open for breakfast and brunch. Enjoy the sauna, kids' swimming pool and pool loungers as well as access to ecotours. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. Each morning free continental breakfast is offered between 9:00 AM and 12:30 PM. There's also the convenience of free self parking. .Places within a short walk of this 3.5-property class Amecameca hotel include Hacienda Panoaya and within a 20-minute walk you'll find Sacromonte National Park.

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.2 km
  • Sacromonte National Park - 17 min walk - 1.5 km
  • Iztaccíhuatl-Popocatépetl National Park - 52 min drive - 36.3 km
  • Paso de Cortes - 54 min drive - 37.8 km
  • Paso de Cortes Trailhead - 54 min drive - 37.8 km

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive

Restaurants

  • ‪El Castillo De Los Venados - ‬1 min walk
  • ‪Oscar López Taller Gastronoco - ‬2 min drive
  • ‪Sabor a miel - ‬2 min drive
  • ‪La Cabañita - ‬2 min drive
  • ‪Tacos "El Cuñado - ‬2 min drive

About this property

Hotel & Spa Hacienda Panoaya

Hotel & Spa Hacienda Panoaya offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Hotel & Spa Hacienda Panoaya. Free self parking is available.

This 3.5-star Amecameca hotel is smoke free.

  • 30 guestrooms or units
  • Continental breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel & Spa Hacienda Panoaya offers 30 accommodations with fireplaces and a safe. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower, designer toiletries and complimentary toiletries. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Castillo de los Venados

Things to do

  • Archery
  • Children's pool
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Playground
  • Ropes course
  • Sauna
  • Ziplining

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water

More

  • Fireplace
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

Is parking available at Hotel & Spa Hacienda Panoaya?

Yep, Hotel & Spa Hacienda Panoaya has a free self car park.

How much does it cost to stay at Hotel & Spa Hacienda Panoaya?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel & Spa Hacienda Panoaya on 2 Nov 2026 start from NZ$194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel & Spa Hacienda Panoaya?

Yep, there is an onsite spa at Hotel & Spa Hacienda Panoaya. You'll enjoy services like hot stone massages.

Does Hotel & Spa Hacienda Panoaya have a pool?

Hotel & Spa Hacienda Panoaya has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What makes Hotel & Spa Hacienda Panoaya a romantic place to stay?

Romance packages, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at Hotel & Spa Hacienda Panoaya.

Is Hotel & Spa Hacienda Panoaya family-friendly?

You bet! With amenities such as a children's pool, a playground and a picnic area, it's no surprise that Hotel & Spa Hacienda Panoaya is a hit with families.

Does Hotel & Spa Hacienda Panoaya serve breakfast?

You bet, complimentary continental breakfast is on offer daily between 9:00 AM and 12:30 PM.

Is there a free airport shuttle available at Hotel & Spa Hacienda Panoaya?

No, Hotel & Spa Hacienda Panoaya does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel & Spa Hacienda Panoaya?

Yep, you can grab a meal at Hotel & Spa Hacienda Panoaya's onsite restaurant that serves breakfast and brunch.

What time are check-in & check-out at Hotel & Spa Hacienda Panoaya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel & Spa Hacienda Panoaya?

No, only service animals are allowed.

Hotel & Spa Hacienda Panoaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 176 reviews
Rating 8 - Good. 40 out of 176 reviews
Rating 6 - Okay. 16 out of 176 reviews
Rating 4 - Poor. 5 out of 176 reviews
Rating 2 - Terrible. 3 out of 176 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Amenities
I really enjoyed my stay a wonderful place
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. We always stay here when we are in the area. And now they have Capybaras!!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room! Great views! Lovely historic hacienda!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, each room has a view of the volcano. However, this means the one window receives direct sunlight most of the day, and with just one small part of the window actually able to be opened, it gets very hot in the room. We also could not leave this window open at night due to the bonfire lit right outside. And there is no fan. So we had a miserable night’s sleep. Again, the location made it worth it, but I’m glad we only stayed one night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

👍
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean!
Stayed 9 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, curiosamente mi unico comentario es para la recepción las chicas que me recibieron antes de hacer el check in les pedi de de davor me permitieran entrar antes a la habitacion para asearnos pues teniamos cita en el SPA, fueron poco empaticas y cortantes, al fianal otro staff nos dio el acceso (early check in) unos minutos antes lo cual agradezco. De ahi en fuera todo excelente. Por cierto he llamado para comunicarme con Estefania y Abgelica del SPA, sin poder conseguirlo, para hacerles llegar una propina. Supongo que tendre que regresar para darselas personalmente.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes citas hacia los Volcanes. Lleven su traje de baño, la alberca es templada y techada. Aprovechen un día para las actividades de la Hacienda: museos, visitas a animales, dar de comer a ellos.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comoda estancia, agradable.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó y disfrutmos mucho el lugar, la atención inmejorable Felicidades! Volvemos pronto
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
La razón del viaje fue conocer al tigre, llegamos desde un dia antes, lo expresamos desde nuestra llegada y nadie nos dijo que ya no está hasta que llegamos a su área, fue realmente decepcionante. El baño de la habitación no tiene ventilación al exterior, es imposible usarlo sin afectar a toda la familia
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, lo malo que no hay restaurante para cenar, pero me dieron el contacto de una cafetería que está masomenos. De todo lo demás muy bien, limpio, la alberca agradable, sin quejas.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar en familia, la única observación como punto de mejora, el restaurante, entre semana no hay cenas y el menú forzoso es buffet. Pero en general hermoso lugar
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel, vale la pena, para hacer algo diferente. Mi queja es la siguiente: las regaderas de las habitaciones demasiado pequeñas. Incluye el desayuno pero solo hay una opción y sobre quedas varios días eso aburre, deberían tener dos opciones. El parque cierra a las 5 y el restauya las 6. Después no hay nada que hacer, solo la alberca, deberían tener tipo mesas de pin pon, futbolito o así. Por todo lo demás, está excelente Lleven efectivo porque casi en nada aceptan pago con tarjeta
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar que me dió mucho más de lo que esperaba… es una relajación total en todos los sentidos. Tal vez lo único que le faltaría sería el tener la opción de cenas dentro del hotel, fuera de eso todo lo demás es un 10 de 10!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Baño sucio, la TV no funcionaba.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El señor Sergio Tenorio, pésimo trato por teléfono, NO TIENE NI LA MENOR IDEA DE COMO RESPONDER AL CLIENTE
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es excelente. A algunas habitaciones les hace falta un poco de mantenimiento, tuvieron que movernos a otra habitación porque a la que originalmente nos dieron se le filtraba el agua de la lluvia por la ventana.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No la utilice pero se veían las dos albercas muy limpias y techadas
Alimentación a los venados
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de todo el lugar es notable, el personal es muy amable y atento. El.parque es muy atractivo para los niños ya que hay muchas actividades, el hospedaje es un plus ya que te permite descansar en el mismo lugar.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con todas las actividades que hay en la hacienda no tuvimos tiempo de ir a la alberca. Sin embargo nos gustó mucho vivir está experiencia.
Stayed 2 nights in Mar 2026