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Hotel & Spa Hacienda Panoaya

3.5 star property
Family-friendly hotel with full-service spa and free breakfast

Photo gallery for Hotel & Spa Hacienda Panoaya

Garden
Double Room | Balcony
Standard Room | Garden view
Superior Suite
Garden view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900
  • Place, Hacienda Panoaya
    ‪2 min walk‬
  • Place, Sacromonte National Park
    ‪17 min walk‬
  • Place, Zócalo
  • Airport, Mexico City (MEX-Mexico City Intl.)

Room options

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
LCD TV
Down duvet
Designer toiletries
Free bottled water
Wardrobe
In-room safe
Daily housekeeping
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Fireplace
LCD TV
Down duvet
Designer toiletries
Free bottled water
Wardrobe
In-room safe
Daily housekeeping
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

Superior Suite

Superior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Fireplace
Free cots/infant beds
LCD TV
Separate bedroom
Down duvet
Designer toiletries
Coffee/tea maker
Free bottled water
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Amecameca

A family-friendly stay in Amecameca awaits you at Hotel & Spa Hacienda Panoaya. You'll find Estadio Azteca and Zócalo in the region. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include hot stone massages and Swedish massages. The family restaurant, Castillo de los Venados, is open for breakfast and brunch. Enjoy the sauna, kids' swimming pool and pool loungers as well as access to ecotours. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. Each morning free continental breakfast is offered between 9:00 AM and 12:30 PM. There's also the convenience of free self parking. .Places within a short walk of this 3.5-property class Amecameca hotel include Hacienda Panoaya and within a 20-minute walk you'll find Sacromonte National Park.

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.2 km
  • Sacromonte National Park - 17 min walk - 1.5 km
  • Iztaccíhuatl-Popocatépetl National Park - 41 min drive - 32.9 km
  • Paso de Cortes - 42 min drive - 34.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive

Restaurants

  • ‪El Castillo De Los Venados - ‬1 min walk
  • ‪Manarola Café - ‬19 min walk
  • ‪Casa Los Arcos - ‬2 min drive
  • ‪Cafe La Estación - ‬18 min walk
  • ‪Las Camelias - ‬12 min walk

About this property

Hotel & Spa Hacienda Panoaya

Family-friendly hotel with full-service spa and free breakfast
Hotel & Spa Hacienda Panoaya offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Hotel & Spa Hacienda Panoaya. Free self parking is available.

This 3.5-star Amecameca hotel is smoke free.

  • 30 guestrooms or units
  • Continental breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel & Spa Hacienda Panoaya offers 30 accommodations with fireplaces and a safe. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower, designer toiletries and complimentary toiletries. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Castillo de los Venados

Things to do

  • Archery
  • Children's pool
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Playground
  • Ropes course
  • Sauna
  • Ziplining

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water

More

  • Fireplace
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

Is parking available at Hotel & Spa Hacienda Panoaya?

Yep, Hotel & Spa Hacienda Panoaya has a free self car park.

Is there a spa on site at Hotel & Spa Hacienda Panoaya?

Yep, there is an onsite spa at Hotel & Spa Hacienda Panoaya. You'll enjoy services like Swedish massages.

Does Hotel & Spa Hacienda Panoaya have a pool?

Hotel & Spa Hacienda Panoaya has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What makes Hotel & Spa Hacienda Panoaya a romantic place to stay?

Romance packages, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at Hotel & Spa Hacienda Panoaya.

Is Hotel & Spa Hacienda Panoaya family-friendly?

You bet! With amenities such as a children's pool, a playground and a picnic area, it's no surprise that Hotel & Spa Hacienda Panoaya is a hit with families.

Does Hotel & Spa Hacienda Panoaya serve breakfast?

You bet, complimentary continental breakfast is on offer daily between 9:00 AM and 12:30 PM.

Is there a free airport shuttle available at Hotel & Spa Hacienda Panoaya?

No, Hotel & Spa Hacienda Panoaya does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel & Spa Hacienda Panoaya?

Yep, you can grab a meal at Hotel & Spa Hacienda Panoaya's onsite restaurant that serves breakfast and brunch.

What time are check-in & check-out at Hotel & Spa Hacienda Panoaya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel & Spa Hacienda Panoaya?

No, only service animals are allowed.

Hotel & Spa Hacienda Panoaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 139 reviews
Rating 8 - Good. 34 out of 139 reviews
Rating 6 - Okay. 12 out of 139 reviews
Rating 4 - Poor. 4 out of 139 reviews
Rating 2 - Terrible. 2 out of 139 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dolores

Stayed 1 night in Sep 2025

6/10 Okay

Luis

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El area y las instalaciones limpias y muy naturales, desafortunadamente , el personal necesita mucha capacitación en temas de atención al cliente. Las personas son muy poco atentas en su manera de contestar , no hay recibimiento, cordialidad en el trato. Pensé en no poner mí opinion, pero si México quiere turismo, crecer en este ramo,necesitamos que los propietarios se enteren que hay que capacitar al personal, empezar por la gerencia, hacer cursos de motivación. Cualquier consumo del restaurant , lo tiene que ir a solicitar directamente en el mismo, hacer el pago directamente en caja. "ojo" eso genera mucha desconfianza, se pregunta uno porque no les tienen confianza a sus empleados, cualquier nota ó ticket de consumo el cual tiene uno derecho a solicitar, lo mismo. Detalles como estos, los que vamos a vacacionar, son molestos, porque el personal trasmite, su enojo y frustración de no estar en un trabajo que disfruta. "OJO" con eso, porque parece que lo que quieren es eso, que no regrese uno al hotel y restaurant. No puedo opinar sobre las areas de recreación (parque y zoológico) , no las visite. Como se que los empleados verán esto, a ustedes les recomiendo, por lo menos bajar tutoriales de yootube, de las cadenas de hoteles, engrandezcan su trabajo. Cualquier trabajo es digno, ustedes son parte de la cadena de HOTELERIA Y GASTRONOMIA DEL RAMO DE TURISMO así de grande y de importantes deben de sentirse, al desarrollar su empleo de GERENTE, RECEPCIONISTA, MESERO.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Claudia

Stayed 1 night in Jan 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.

Todo bien, lo único que seria bueno es que si el huésped llega antes de las 3, si ya tienen disponible la habitación se la entreguen al huésped En mi caso llegue 2:20, nos pusieron la pulsera y nos dijeron hasta las 3 se entrega la habitación y no nos ofrecieron el resguardo del equipaje. Saludos
Stayed 1 night in Oct 2024

10/10 Excellent

Noemi

Stayed 2 nights in Sep 2024

10/10 Excellent

Sara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Ligia

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus, Boston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Olivia

Stayed 1 night in Nov 2023

6/10 Okay

Kerri

Travelled with family and small children
Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023

8/10 Good

ADRIANA

Stayed 1 night in Jul 2022

6/10 Okay

María del Rocío

Stayed 2 nights in Apr 2022

6/10 Okay

gabriela

Stayed 1 night in Feb 2022

10/10 Excellent

Vasthy Azul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de semana genial

En general estuvo genial ñ, todo muy limpio y con sana distancia. Felicidades!!
Stayed 2 nights in Sep 2021

8/10 Good

Wilber

Liked: Cleanliness, property conditions & facilities, room comfort

Ok

Al llegar me comentaron en recepción que no tenían mi reservación y que no tenían lugar, luego lo revisó alguien más y me llevaron a la habitación, la cuál era diferente a la reservada.
Stayed 1 night in Aug 2021

8/10 Good

Amellalli

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to the Park/Zoo/Museum is excellent.
Stayed 2 nights in Jun 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es parte de una gran instalación que incluye muchas actividades, especialmente para niños: tirolinas, botes a pedales, muchos tipos de animales, etc. Nos alojamos allí para facilitar el acceso a hacer senderismo en los bosques cercanos, lo cual fue genial. La comida en los restaurantes es de muy buena calidad y el servicio es excelente. Debido a que hay tanta gente (para el hotel y los usuarios diurnos de las comodidades del complejo), puede ser ruidoso. El personal del hotel fue todo muy servicial y amable.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Loved everything that you can do close by. There was no coffee available to anyone until restaurant opened at 9am. Normally by then I’ve already had my third cup of coffee. Security there sucks. Had an incident with a security guard who was rude. What restaurant opens at 9am?
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2020

10/10 Excellent

MARIANA

Stayed 1 night in Nov 2020

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding experience

Outstanding property. Beautifully landscaped and absolutely clean. Very friendly, warm and proud staff everywhere, from Don José (Don Chucho) in the kitchen/dining area, David our waiter for most of our stay, and Miss Sol at the front desk. Thank you all for making this an unforgettable trip! And those “Chiles en Nogada” to die for !!!
Stayed 4 nights in Aug 2020