Adventure Sport Hotels in Annecy

In the old block our assigned room had fairly flat worn carpet. That would have been fine if it was clean, but the carpets were dirty. The skirting boards were full of dust. There was hair on the bedsheets, and the bathroom was full of hair and pubic hair. As if the cleaning staff has used a very hairy brush/mop and just moved it from one room to another. Reception was very apologetic and changed us to another room which although the carpets were dirty, it was hairless and went with it. We asked for compensation and I was supposed to receive the cost of 1 night. This is apparently submitted to the finance department and claimed against the cleaning company. It has been 8 weeks and I still haven't received it. And my requests for updates have been ignored. The staff know how incompetent the cleaning company is, so it is not a surprise when this happens. Also each room had something missing: e.g. towel, soap, toilet paper, so you'll be heading to reception a lot. I'm sure this post will be deleted to maintain a good score.

Amazing Hotel with great staff in a Prime spot in the wonderful town of Annecy

Staff were friendly and helpful