Sandals Resorts - accommodation in Antigua

Overall we loved our stay and would like to call out how lovely the majority of the staff were. Shamara initially checked us in and she was super helpful, polite and welcoming. Whislt we were there many of the staff (including Ivanna, Enrique and many others) were always so polite and smiley. It makes such a difference. We had a lovely taxi driver lrganised by the hotel named Michelle, she was great and reccomended lots of sightseeing opportunities/ things to do. 100% would reccomend the tirtle snorkelling at Green Island as tbis was a highlight. The food options were great and every other night there was entertainment which was nice.

From housekeeping Adele, to front desk team and bellman to Jermaine and Denise at the restaurant and Derek at the bar and EVERYONE in between, they made our trip memorable, enjoyable, relaxing and fun! We love the resort. The staff go above and beyond. This was a return trip for us we loved it so much last time and they did not disappoint the second time around. Thank you Cocobay family!

Spent 4 nights at the Resort. The welcome drink had alcohol which I do not consume. They offered to get me something else however it never came. Checked into the room and it was hot. Bellhop attempted to adjust the settings, but it did not change. Slept in a hot room. Reported the next morning, no one came. Reported it again late afternoon which is when someone showed and said that it was sorted. Left for an event and came back late. Same situation. Reported it again. The AC was only fixed properly the day before I was scheduled to depart. At no point was i offered a room change. To add insult to injury, I ordered room service on my last night, and I received my cutlery wrapped in a fully stained napkin. This was it for me. This is one property I will not return to.