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Smartflats - The City

2.0 star property
Aparthotel units with kitchenettes, a short walk to Antwerp Zoo

Photo gallery for Smartflats - The City

Deluxe Studio | Private kitchen
Standard Studio
Standard Studio | Living area
Classic Apartment | Private kitchen
Classic Apartment | Living area

Reviews

5.2 out of 10

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

Map
20 Cellebroedersstraat, Antwerp, Vlaams Gewest, 2000
  • Antwerp Zoo
    ‪10 min walk‬
  • Antwerp Market Square
    ‪12 min walk‬
  • Port of Antwerp
    ‪19 min walk‬
  • Brussels (BRU-Brussels - National)
    ‪34 min drive‬

Room options

View all photos for Classic Apartment

Classic Apartment | Living area

Classic Apartment

Highlights

Heating
Kitchenette
Fridge
Flat-screen TV
Washing machine
2 bedrooms
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

Highlights

Heating
Kitchenette
Fridge
Flat-screen TV
Washing machine
Private bathroom
Microwave
Coffee/tea maker
  • Studio
  • Sleeps 3
  • 1 Double Bed and 1 Single Futon

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Heating
Kitchenette
Fridge
Flat-screen TV
Washing machine
Private bathroom
Microwave
Coffee/tea maker
  • Studio
  • Sleeps 3
  • 1 Double Bed and 1 Single Futon

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Exterior

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4.2 out of 5, Very good, 1,002 reviews
The price is NZ$188
includes taxes & fees
25 May - 26 May
Mercure Antwerp City Centre

About the area

Antwerp

At Smartflats - The City you'll be within just a 15-minute stroll of popular places like Antwerp Zoo and Antwerp Market Square. Highlights at this aparthotel include in-room kitchenettes and free WiFi. .You can enjoy a flat-screen TV in each apartment. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Housekeeping is available on request. .This aparthotel offers free WiFi in public areas. .Sights within a 15-minute walk of this Old Town aparthotel include Stadsfeestzaal Shopping Mall and De Keyserlei.
View more Aparthotels in AntwerpOpens in a new window

What's nearby

  • Antwerp Zoo - 9 min walk - 0.8 km
  • Green Square - 10 min walk - 0.9 km
  • Cathedral of Our Lady - 12 min walk - 1.0 km
  • Antwerp Market Square - 12 min walk - 1.1 km
  • Port of Antwerp - 18 min walk - 1.6 km

Getting around

  • Antwerp Port House Tram Stop - 6 min drive
  • Antwerp (ZWE-Antwerp Central Train Station) - 8 min walk
  • Antwerp (ANR-Antwerp Intl.) - 25 min drive

Restaurants

  • ‪Panos - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Australian Home Made Ice Cream and Waffles - ‬2 min walk
  • ‪The Bistro - ‬3 min walk
  • ‪René - ‬3 min walk

About this property

Smartflats - The City

Aparthotel units with kitchenettes, a short walk to Antwerp Zoo
Public spaces have free WiFi.
  • 9 guestrooms or units
Smartflats - The City offers 9 accommodations. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils.

This Antwerp aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Bathroom

  • 1 private bathroom

Entertainment

  • Flat-screen TV

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Virtual front desk

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: EUR 25 per day; may vary based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property is also known as

Smartflats The City
Smartflats - The City Antwerp
Smartflats - The City Aparthotel
Smartflats - The City Aparthotel Antwerp

Frequently asked questions

What is the cancellation policy at Smartflats - The City?

Smartflats - The City offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Smartflats - The City?

No, Smartflats - The City does not offer an airport shuttle service.

What time are check-in & check-out at Smartflats - The City?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Smartflats - The City?

No, pets are not allowed.

Smartflats - The City Reviews

Reviews

5.2
Rating 10 - Excellent. 1 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 2 out of 13 reviews
Rating 4 - Poor. 3 out of 13 reviews
Rating 2 - Terrible. 4 out of 13 reviews

6.0/10

Cleanliness

4.0/10

Amenities

3.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

maria jose

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here! It is horrendous. As soon as you enter the building it stinks, and the air feels really toxic and overwhelming. The flat is big, but that's about all that is good. Every single space and room smells terribly, so much that all of my clothes and bags ended up smelling awful for days, and i had to wash them to get the smell out. The lighting in the flat is very unpleasant, kind of dark with a blinding glare. The plugs don't work, the TV doesn't work, the door on the shower is broken. In the bedroom I couldn't charge my phone as the light switch seemed to be wired into the wall.socket, so when I switched the lights off to go to sleep it switched off the power for the plug that was charging my phone. The flat is next to the main entrance to the building, and every time someone goes in or out, it is incredibly loud and sounds like there are people actually in the flat with you. Communication is awful - I got in contact with smart flats, who didn't reply and didn't address any of the issues. The flat was probably the worst place I've ever stayed in, in terms of the smell. It ruined my trip to Antwerp. Please avoid this place. Thomas
Stayed 2 nights in Oct 2024

2/10 Terrible

yue

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Great location

Inside it was good, everything alright best thing was the location. but stairs was not so secure may they are still renovating it!
Stayed 1 night in Jul 2024

8/10 Good

Johan

Stayed 4 nights in Jun 2024

6/10 Okay

Johan Junior

Travelled with family
Liked: Room comfort
Remote control of TV was missing. Cleaning personnel could not replace it.
Stayed 3 nights in Jun 2024

4/10 Poor

DANIEL

Stayed 5 nights in Jun 2024

8/10 Good

Ryan

Liked: Cleanliness, room comfort

Check-in is a BEAR

Check in was a bit of a hassle. We never received the mandatory checkin email, which required chatting with hotels.com to resolve the issue. We tried to call the smartflats people after receiving the number from hotels.com (the one on the website is disconnected) directly and were put on hold (while we were chatting with hotels.com) and after 15 minutes of being on hold, we hung up. The checkin also requires a photo id scan from your phone as well as an additional $$ euro deposit before they will give you the access codes. Just expect some hassles trying to check yourself in. Also, they’re doing MAJOR construction directly across the street, which resulted in a 7:30 wake up call of pneumatic drills followed by the sound of falling bricks. This continued throughout the day. It was however tolerable. The flat did come with a small washing machine—a definite plus—but no dryer nor clothesline/pins to hang up things to dry afterward. We made due by hanging things from open windows and the radiator. Finally, the coffee maker uses little custom espresso sachets, and they only give you a couple for the entire stay. If you like making coffee in your room in the morning, best to bring your own instant. There was an electric kettle. The room itself is quite comfortable and a good location.
Stayed 2 nights in May 2024

4/10 Poor

Mera

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Kein Ansprechpartner für Mängel, nur ein Chat. Behoben werden Mängel nicht. Viele Defekte und schlecht gereinigt. Absolut nicht zu empfehlen.
Stayed 4 nights in Aug 2024

4/10 Poor

madeleine

Travelled with family
Disliked: Cleanliness

Nous n'avons pas eu la réservation convenu

Séjour limite désagréable, j'avais réservé pour une adresse et nous avons eu une adresse différente à la dernière minute, l'interlocuteur n'était pas aidant dans sa façon de dire les choses, nous étions abandonné à nous même, il a fallu qu'on insiste pour avoir quelqu'un au bout du fil, sachant qu'on avait du mal par rapport à la connexion internet du fait que nous n'étions plus en France mais plutôt en Belgique. Les mégots de cigarettes et beaucoup d'humidité. Bref
Stayed 2 nights in Jul 2024

8/10 Good

Jordan

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Toppetasje, små senger.

Savnet innsjekk info før ankomst. Tungt å bære bagasje opp 5 etasjer. Fin leilighet med deilig baderom! Stille og rolig på toppen. Små senger, veldig trangt å dele! Brannalarm blinker sterkt gjennom natten, forstyrrer!
Stayed 1 night in May 2024

2/10 Terrible

Mark

Disliked: Cleanliness, room comfort

Horrible

horrible communication. They don't answer the phone and it takes ages to get the codes to get in. flat is just opposite a huge building wharf, isolation is very limited so the noise is horrible from 07:00 onwards. Cannot recommend it to anyone
Stayed 1 night in Jan 2024