Van der Valk Hotels - accommodation in Antwerp

Citybox Antwerp is well situated from the central station and in the heart of Antwerp. Lovely city and hotel mat he it for its service. Issue with my hotels.com booking but staff helped me to my relief. Would recommend and would like to go back soon.

Very helpful staff. Clean and safe.

The rooms themselves were fine. However, when we arrived, there was no air conditioning during a very hot string of days. The check in staff did not seem to know how to fix it, and they said that it may not be fixed for a few days! When I contacted the manager, at the staff's request, she never responded back!! After a warm night, we talked to a new hotel staff person who said the fix was actually quite simple and he had the air conditioning up and running in about 15 minutes. Why this problem, which affected many people in the hotel, could not have been resolved right away is beyond me. The manager was clearly unable or unwilling to deal with hotel problems.