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Hotel El Lago by Luoxo

3.5 star property

Photo gallery for Hotel El Lago by Luoxo

Exterior
Junior Room
Exterior
Reception
Breakfast, lunch, dinner and brunch served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
The current price is NZ$103
14 June - 15 June

Explore the area

View map
Pje Camino Al Molino S/n, Arequipa, Arequipa, 4012
  • Place, Molino de Sabandia
    ‪12 min walk‬
  • Place, Arequipa Plaza de Armas
    ‪25 min drive‬
  • Place, Yanahuara Plaza
    ‪27 min drive‬
  • Airport, Arequipa (AQP-Rodriguez Ballon Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Junior Room

Junior Room

Junior Room

  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Arequipa

A family-friendly stay in Arequipa awaits you at Hotel El Lago by Luoxo. You'll be 0.5 km (0.3 mi) from Molino de Sabandia and 6 km (3.7 mi) from Parque Lambramani. Highlights at this Art Deco hotel include free daily breakfast, a restaurant and free self-parking. .El lago is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the sauna and seasonal outdoor swimming pool as well as access to rowing/canoeing and mountain biking. 53820 square feet (5000 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also limited parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Sabandía hotel include Museum of Andean Sanctuaries and San Camilo Market.

What's nearby

  • Molino de Sabandia - 12 min walk - 1.0 km
  • Parque Lambramani - 16 min drive - 8.5 km
  • San Camilo Market - 20 min drive - 9.2 km
  • Arequipa Plaza de Armas - 25 min drive - 11.0 km
  • Yanahuara Plaza - 27 min drive - 12.8 km

Getting around

  • Tres Cruces Station - 24 min drive
  • Arequipa (AQP-Rodriguez Ballon Intl.) - 46 min drive

Restaurants

  • ‪Cuyeria Sonia - ‬18 min walk
  • ‪La Guardiana - ‬4 min drive
  • ‪Restaurant El Lago - ‬1 min walk
  • ‪Chifa Pacchoy - ‬8 min drive
  • ‪Coricancha - ‬5 min drive

About this property

Hotel El Lago by Luoxo

Hotel El Lago by Luoxo offers its guests a sauna and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 53820 square feet (5000 square metres) and includes a conference centre. A terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Hotel El Lago by Luoxo. An area shuttle within 17 km and an airport shuttle (available 24 hours) are available for a fee. Limited free parking is available on a first-come, first-served basis.

This Art Deco Arequipa hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 3 levels
  • Conference rooms
  • 53820 sq ft of conference space
  • 5000 sq. m of conference space
  • Built in 1991
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel El Lago by Luoxo offers 52 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually furnished. Memory foam beds feature down duvets and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and microwaves can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 17 km
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • el lago

Things to do

  • Billiards/pool table
  • Mountain biking
  • Playground
  • Rowing/canoeing
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Family friendly

  • Laundry facilities
  • Microwave on request
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (53,820 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees apply to children for items such as extra bedding and breakfast.

Renovations and closures

The following facilities will be closed during September, October and November:
  • Bar/Lounge
  • Dining venue
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Lago by Luoxo

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PEN 53.00 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 20604690685

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 01 May and close on 31 December.
  • Pool access available from 10:00 AM to 6:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Lago Estelar Hotel
BTH Hotel Arequipa Lake Hotel
BTH Hotel Arequipa Lake Arequipa
BTH Hotel Arequipa Lake Hotel Arequipa

Frequently asked questions

What is the cancellation policy at Hotel El Lago by Luoxo?

Hotel El Lago by Luoxo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel El Lago by Luoxo?

As of 10 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel El Lago by Luoxo on 14 Jun 2026 start from NZ$103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel El Lago by Luoxo?

Yep, Hotel El Lago by Luoxo has a free self car park. Onsite parking is limited.

Does Hotel El Lago by Luoxo have a pool?

Hotel El Lago by Luoxo has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from May 01 to December 31).

What makes Hotel El Lago by Luoxo a romantic place to stay?

Al fresco dining and a lounge bar, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hotel El Lago by Luoxo.

Is Hotel El Lago by Luoxo family-friendly?

You bet! With amenities such as children's meals, a playground and laundry facilities, it's no surprise that Hotel El Lago by Luoxo is a hit with families.

Are there hot tubs in the rooms at Hotel El Lago by Luoxo?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel El Lago by Luoxo serve breakfast?

You bet, free full brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel El Lago by Luoxo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel El Lago by Luoxo?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Hotel El Lago by Luoxo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel El Lago by Luoxo?

No, pets and service animals are not allowed.

Hotel El Lago by Luoxo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 72 out of 189 reviews
Rating 8 - Good. 79 out of 189 reviews
Rating 6 - Okay. 29 out of 189 reviews
Rating 4 - Poor. 6 out of 189 reviews
Rating 2 - Terrible. 3 out of 189 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adela Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Verified traveller

Ok, but no more than that.

Hotel was nice enough and there are some beautiful walks close by. The restaurant has good food but the service is slow and the environment feels tired and dated.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Yolanda

Disliked: Amenities
THIS IS A 3 STAR NOT 4 STAR HOTEL. We stayed during their off season and many of the hotel amenities were not available for use including the jacuzzi, pool bar, gym, and sauna which we were not made aware of prior to booking. The room was not clean when we arrived with stains on the bed and hair/garbage in the bathroom from the previous person. The door had gaps around it so noise came through meaning the vaccuming around 11pm at night kept us from getting the sleep we needed for an early morning tour. The pool was available but no bartender, and we found it wasn't cleaned daily as a massive wad of hair and brown liquid at the top was around for a few days. We also found smashed glass along the walking areas of the pool. Finally, it's hard to get a taxi to and from this place. The people were nice but I would not stay again.
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Carlos

Liked: Cleanliness

Intermedio

Si vas a realizar turismo en la ciudad no te recomiendo hospedarte aca ya que queda bastante lejos de la plaza de armas que es realmente donde esta la vida de la ciudad. El hotel es muy básico, la cama no tan comoda (colchon se notaba viejisimo), baño sencillo, instalaciones sencillas. No hay conformidad en calidad/precio sinceramente.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel lindo y acogedor

El hotel lindo y grande como para pasar en familia. Un poco alejado del centro. En taxi 15 min. Excelente para descansar en un ambiente puro
Stayed 2 nights in Sep 2021
Verified

4/10 Poor

Verified traveller

me dieron una habitacion con camas dobles y mi pago fue por una matrimonial. los colchones son horribles y malos
Stayed 1 night in Aug 2021
Verified

8/10 Good

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El lugar no cumplió mis expectativas al 100%

El lugar estuvo bien, sin embargo el estado del hotel no era el que esperaba, se notaba mas antiguo y no en las condiciones que se veían en las fotos.
Stayed 2 nights in Aug 2021
Verified

6/10 Okay

EDGAR

Liked: Cleanliness, room comfort
solo un poco mortificado ya que segun los pagos que se realizaron y decia incluye los impuestos y comisiones, a pesar de eso me cobraron en el establecimiento y para el colmo me dijeron que mi estadia no incluia el desayuno.
Stayed 1 night in Jul 2021
Verified

8/10 Good

FERNANDO ALBERTO

Liked: Property conditions & facilities, room comfort

BTH Hotel

Todo bien
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
EL hotel es bonito y esta en lugar alejado de la ciudad, cerca de los campos de sabandia. Lo que recomendaria para mejorar es que su personal este mejor informado, se demoraban mucho al darme respuestas como la hora del desayuno o de que se trataba la cena de año nuevo ya que tenian que estar consultando. El desayuno deberia ser mas variado, al menos poner frutos tipicos de arrequipa como la papaya arequipeña, y no los clasicos jamos y queso.
Stayed 3 nights in Dec 2020
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities

Placentera Estadía

Buena opción en Arequipa Hotel acogedor con todas las exigencias de seguridad Recomendable si se quiere tranquilidad y descansar a placer
Stayed 2 nights in Dec 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El lugar es muy bonito, alejado de la ciudad. Sin embargo, las habitaciones están algo descuidadas. Hubo accesorios del baño oxidados y no tan limpios. Creo que el precio es alto para lo que ofrece.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Steek

Liked: Cleanliness, staff & service
Hotel muy lejos del centro de Arequipa, no recomendable si desea conocer la cuidad, aceptable para mantenerse alejado del ruido y la cuidad
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal para pasarlo en familia o pareja

Acogedor, lindo lugar por donde se sitúa, instalaciones adecuadas
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property

Did not like that they charged for any ice needed, any hot water. Did not have free coffee at the lobby. Did not want to honor 20% discount for food and beverage per our reservation details.
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Peruvian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
El hotel es muy bonito solo que es lamentable que pongan a un recepcionista por la mañana tan mal educado y sin lógica tuvimos la reserva por aquí y nos quiso cobrar 26 dólares por noche más ya que dice que la tarifa que pagamos es muy baja y que ellos no manejan esas tarifas así nos tuvo con la amenaza los 3 días hasta q tuvimos que llamar a la administradora que nos dio la razón pero por gente como el señor de recepción dejan mucho que desear una cadena tan buena como es el Estelar
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente El Lago Estelar

Todo excelente de primera
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The seclusion is nice and peaceful. The facilities are clean and well kept. They could use more lighting for the path between hotel and restaurant.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Jose Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

Thanks for your service
Stayed 7 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a picturesque surrounding made the stay memorable. However, finding Uber from the hotel to the city was very difficult.
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Nice hotel on the outskirts of the city

This hotel was nice, but make sure you want to stay where it is located as it is on the outskirts of Arequipq proper. It feels like you are in a rural location with farm views outside your window. The place seemed to be under renovation in some parts, so there was some construction noise we had to deal with. The breakfast was really good and the rooms were nice and clean. We booked this hotel in large part because the picture on hotels.com website showed a sitting area for the “superior room, one king bed” and we wanted the extra space during our stay. I took a screen shot of the picture on my phone. It was a good thing because when we checked in, the front desk put us in a “standard” room that did not have this extra sitting area. Even after showing the picture to the front desk, we were told that the picture was of their “junior suite” and there was nothing they could do about it. I sent a note about this to hotels.com, and the next day hotel staff approached us, apologized and moved us to the advertised room. The hotel has a pool and jacuzzi, but when we asked about the operating hours for the jacuzzi (as we were hoping to use it to relax in the evening after dinner) we were told that the jacuzzi required a reservation, and that there are only three reservation times offered each day - 11 am, 1 pm and 3 pm. This was useless for us as those times were when we were out sight-seeing. So while it was a nice property, some key amenities were unusable during our stay.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids liked the lagoon on the property with ducks and pedal boats. The service at the front desk, particularly Patrice, was excellent. We did not like the fact that our room, although clean, had flies.
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom Hotel

O local é muito bonito, é bem longe do centro de Arequipa, mas para quem quer descansar e fazer tours é ótimo! Precisa de uma revitalização, mas ainda é bom!
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comentarios

Muy buena. Lugar tranquilo. Excelente atención.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe comfortable with amenities

Friendly and spacious. Best bed for a while too. The shuttle to the airport an hour away is a bonus. Great place to reenergise.
Stayed 1 night in Sep 2018