4/10 Poor
Michaela
Travelled with partner
12 Jan 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff at reception are fantastic and probably underpaid for the complaints they have to listen to.
The hotel needs a major revamp. The room we arrived to was like a prison cell, actually a prison cell would have been cleaner. The headboard was brown metal, the desk was brown metal and the side tables, they actually looked like rusty furniture. The bed was as hard as the road and the room was disgusting. The floor, the dirt on the front of the brown fridge, the light switches were dirty, the pillow cases had blood stains on them. We complained about the room and wanted to change. It was an upgrade but no palace. Stains on sheets, floor dirty, crumbs all over the bench but it done rightly for the nights we were there. We travel often and we have never experienced so many people complaining at reception, it was unbelievable. We probably paid over the odds for this hotel as it was between Christmas and new year but unless you are getting a real bargain and are a deep sleeper as the noise of people passing the room, talking and shouting, don’t care about living in a dirty jail cell then knock it up!
Michaela
Stayed 4 nights in Dec 2023