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Mediterranean Palace

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Mediterranean Palace

2 outdoor pools, pool umbrellas, pool loungers
Interior detail
Reception
3 bars/lounges, rooftop bar
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$501
includes taxes & fees
19 Dec - 20 Dec

Explore the area

View map
Avenida de las Americas, Playa de las Americas, Arona, Tenerife, 38660
  • Place, Las Vistas Beach
    ‪3 min walk‬
  • Place, Estadio Antonio Domínguez Alfonso
    ‪7 min walk‬
  • Place, Playa de las Américas
    ‪12 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪14 min drive‬

Room options

View all photos for Suite, Pool View (2 adults and 1 child)

Minibar, in-room safe, desk, blackout curtains

Suite, Pool View (2 adults and 1 child)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Standard Room, Mountain View (2 adults and 1 child)

Minibar, in-room safe, desk, blackout curtains

Standard Room, Mountain View (2 adults and 1 child)

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, Pool View (2 adults and 1 child)

Minibar, in-room safe, desk, blackout curtains

Standard Room, Pool View (2 adults and 1 child)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Pool View (2 adults)

Minibar, in-room safe, desk, blackout curtains

Suite, Pool View (2 adults)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite

Minibar, in-room safe, desk, blackout curtains

Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Suite (2 adults and 1 child)

Minibar, in-room safe, desk, blackout curtains

Suite (2 adults and 1 child)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1child)

Minibar, in-room safe, desk, blackout curtains

Double Room, Sea View (2 adults and 1child)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard, Mountain View

Minibar, in-room safe, desk, blackout curtains

Standard, Mountain View

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard, Pool View

Minibar, in-room safe, desk, blackout curtains

Standard, Pool View

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard, Sea View

Minibar, in-room safe, desk, blackout curtains

Standard, Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
Rainfall showerhead
  • 26 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

About the area

Arona

A luxury stay in Arona awaits you at Mediterranean Palace. Within just a 15-minute stroll, you'll find popular places like Las Vistas Beach and Playa de las Américas. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and 3 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The buffet restaurant, The Pier, serves international cuisine and is open for breakfast, lunch and dinner. Kiosko is the resort's own bar. Spend the day at the beach where you'll find beach club on site, and enjoy the on-site free kids' club and kids' swimming pool. 10635 square feet (988 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 2.5 km (1.5 mi) from Siam Park and 4.3 km (2.7 mi) from Fañabé Beach with a stay at this 5-property class Arona resort.
View more Resorts in AronaOpens in a new window

What's nearby

  • Las Vistas Beach - 3 min walk - 0.3 km
  • Arona Pyramid - 3 min walk - 0.3 km
  • Estadio Antonio Domínguez Alfonso - 7 min walk - 0.6 km
  • Playa de las Américas - 12 min walk - 1.0 km
  • Los Cristianos Beach - 15 min walk - 1.3 km

Getting around

  • Tenerife (TFS-Tenerife South) - 20 min drive

Restaurants

  • ‪Hard Rock Cafe Tenerife - ‬2 min walk
  • ‪La Karina - ‬3 min walk
  • ‪Bianco Ristorante - ‬2 min walk
  • ‪La Cascada Bar - ‬5 min walk
  • ‪Vegas Grill - ‬1 min walk

About this property

Mediterranean Palace

Luxury resort on the beach, with 2 outdoor pools
Some rates at Mediterranean Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Mediterranean Palace offers its guests 2 outdoor swimming pools and a children's pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and coworking spaces. Event space at this resort measures 10635 square feet (988 square metres) and includes a conference centre. Spa services, a terrace, and a complimentary children's club are also featured at the luxury Mediterranean Palace. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Mediterranean Palace was completed in June 2024.

This 5-star Arona resort is smoke free.

  • 1 building
  • 535 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 10635 sq ft of conference space
  • 988 sq. m of conference space
  • Built in 1988
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Mediterranean Palace offers 535 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries, hairdryers and children's dressing gowns.

This Arona resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A swim-up bar

Restaurants on site

  • Coal
  • Diabolo
  • Drago Terrace
  • Kiosko
  • The Pier

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Beach club
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Playground
  • Scooter/moped rentals
  • Shopping
  • Splash pad
  • Table tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Soundproofed rooms
  • Splash pad
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,635 square foot of space)
  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Reception hall
  • Renovated entire property - June 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's robes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 48 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number H-38-4-0000250

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Mediterranean Palace Arona
Mediterranean Palace Hotel Arona
Mediterranean Palace
Mediterranean Palace Hotel
Mediterranean Palace Resort Arona
Mediterranean Palace Arona
Mediterranean Palace Resort
Mediterranean Palace Resort Arona

Frequently asked questions

What is the cancellation policy at Mediterranean Palace?

Mediterranean Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mediterranean Palace?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Mediterranean Palace on 19 Dec 2025 start from NZ$500.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mediterranean Palace?

Yep, Mediterranean Palace has a free self car park. Onsite parking is limited.

Are there any beaches close to Mediterranean Palace?

Yep, Mediterranean Palace is a short 5-minute walk from Las Vistas Beach. Fun beach activities include jet skiing, surfing and scuba diving. You can also find boat tours.

Is there a spa on site at Mediterranean Palace?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Mediterranean Palace have a pool?

Mediterranean Palace has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Mediterranean Palace?

Mediterranean Palace features 2 outdoor pools, 3 restaurants and 3 bars.

What makes Mediterranean Palace a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Mediterranean Palace.

Is Mediterranean Palace family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Mediterranean Palace is a hit with families.

Is there a free airport shuttle available at Mediterranean Palace?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mediterranean Palace?

Yep, you can grab a meal at Mediterranean Palace's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Mediterranean Palace?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mediterranean Palace?

No, only service animals are allowed.

Is there a golf course on site at Mediterranean Palace?

There is a golf course next to Mediterranean Palace.

Mediterranean Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 391 out of 1001 reviews
Rating 8 - Good. 399 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Mediterranean Palace, the facilities were modern and clean. We would definitely come back here.
Stayed 5 nights in Aug 2025

4/10 Poor

alicia

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
This resort is ideal if you are looking for a family vacation with kids everywhere. Unfortunately, that was not our situation. Four adults traveling together and spent one night in southern Tenerife. The resort is very noisy, limited A/C in the rooms, showers flood the bathroom floors and overall, a miserable place on the inside. I need to note that we had two rooms on different floors and they both had the same issues. You are also charged to use the fitness facilities. On a positive note, the resort is beautiful outside, very conveniently located, and has a great breakfast. It’s worth spending more to stay at a nicer resort.
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great trip. Thanks

Absolutely brilliant hotel & great for kids. Breakfast was really good & no issues finding sunbeds. We will definitely be back.
Stayed 14 nights in Aug 2025

8/10 Good

Lisa

Stayed 3 nights in Jul 2025

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at this hotel. Friendly staff and safe and serene environment I will definitely return. Thank you
Stayed 4 nights in Aug 2025

10/10 Excellent

Emma Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 9 nights in Jul 2025

8/10 Good

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 8 nights in Jul 2025

10/10 Excellent

Kieran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. Recent renovations have only improved everything
Stayed 7 nights in Jul 2025

10/10 Excellent

stephen, Larbert

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant stay. Lovely hotel. Highly recommend!
Stayed 7 nights in Jun 2025

8/10 Good

Shivali

Stayed 4 nights in Jun 2025

8/10 Good

Daljit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was outstanding at this hotel
Stayed 7 nights in Jun 2025

8/10 Good

David

Travelled with family
Stayed 8 nights in May 2025

10/10 Excellent

Dearbhla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing attentive staff and hotel
Stayed 9 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

First class hotel excellent service and the location will definitely go back
Stayed 7 nights in Jun 2025

10/10 Excellent

George

Stayed 3 nights in Jun 2025

10/10 Excellent

Nancy Margaret

Stayed 6 nights in May 2025

8/10 Good

Emilie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They put me in a room that already had someone in, then the second one stinks and I had to ask to be changed finally for a room without an apology. And I just had a toddler and lots of luggage so was annoyed. Not exactly a 5 star experience ahahah the bathrobes were horrible don’t even try them on. Great location and great children amenities. Very small rooms. Very busy there. My toddler loved it, me not really. You get a real 5 star experience at the ritz. This is not a true 5 star.
Stayed 2 nights in May 2025

6/10 Okay

Avtar

Liked: Cleanliness, property conditions & facilities, room comfort
It is a beautiful hotel. Hiwever we had a bad experience. We were on all inclusive but on our last day, my husband ordered the same drink he ordered every evening the waitress (short lady with glasses) gave him the drink and we walked away to sit in the outside sitting area near the bar. However she then came to us with a bill for the drink and we said we were all inclusive. She then informed us the drink she gave was not included in the package. She then took the drink & poured it down the sink and gave him the drinks menu and told him the ones
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra May

Travelled with partner
Liked: Amenities, property conditions & facilities
Our room was on the 5th floor with pool and sea view, so we had fab views. Our room was spotless as was the general areas of the hotel. The breakfast was fantastic even though it can be very busy, there were plenty of tables to sit either inside or outside. Plenty of sunbeds by the time we went to the pool in the afternoon. We loved our stay and will definitely be back again.
Stayed 6 nights in May 2025

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2025

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely hotel. Ideal location. Stayed here before. Love this hotel
Stayed 7 nights in Feb 2025

8/10 Good

Shlomit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, great location. Breakfast was fantastic and plentiful with daily specials. The only thing that disappointed us was the daily charge at the gym of €6. We are both well travelled and that was our first time asked to pay for the use of the gym. The classes were offered free, when usually incur a surcharge, made no sense to us. Also, it’ll be lovely if there was some music playing around the pool, at least for some part of the day.
Stayed 6 nights in Mar 2025

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tenerifes top hotel.

Recently refurbished and what a great hotel. Fantastic facilities and great pools. Free breakfast with everything you can think of available. Very friendly staff and 3 restaurants on site. Alcohol and soft drink prices were also very reasonably priced. Let’s to do with entertainment during the day and evening. Will come back later this year.
Stayed 7 nights in Mar 2025

10/10 Excellent

Johm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was redeveloped in 2024 and is bright and modern. Staff, especially housekeeping (daily) were wonderful. However, we had issues with noise from neighbouring rooms. We could hear voices and the TV through the walls. We also had issue with. the food hall. It was often over crowded and waiting time to get into the food hall at breakfast and for evening meals could be lengthy. The food quality was average. On one occasion, I found a large piece of wire in my pasta. I also had food poisoning, which is no surprise given the crowds in the food hall and hygiene habits of some guests. We stopped going to the food hall after the food poisoning incident. Unfortunately, most resort hotels in the area adopt the food hall method of feeding guests. Also disappointed that use of the gym costs extra. The sports bar was never open. We stayed almost four weeks at the hotel and overall we were very disappointed.
Stayed 27 nights in Feb 2025