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3.7 out of 5

"The location was very convenient for us and it was clean but the dining service in the restaurant in the evening was poor and there was no fridge in t ... " More

By a verified traveller on Mon 11 Sep 2023

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Hotel Description

At Mercure Arras Centre Gare you'll be within just a 10-minute stroll of Eglise Saint Laurent and Place des Heros. Highlights at this Art Deco hotel include a restaurant, a bar/lounge, and a conference center.

The restaurant, Le 58, is open for breakfast, lunch, and dinner. 11248 square feet (1045 square meters) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Arras hotel include Arras Hotel de Ville and Grand Place.

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$162* Per night/room 3 May - 4 May

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Superior)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Mercure Arras Centre Gare ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Arras Centre Gare

Everyone (2) Couples (1)
3 out of 5
The location was very convenient for us and it was clean but the dining service in the restaurant in the evening was poor and there was no fridge in the room

Posted by on 11 Sep. 2023

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Comment from Hotel Management

26 Sep. 2023 by Marjorie - Chef de réception

Dear Julie,Thank you for taking the time to share your experience.We are glad that you enjoyed the location. Fridges are in the privilege rooms but we can store your goods in our fridges on request.We are sorry about the dinner and will inform the chef. We thank you agin and hope to see you again at Mercure Arras. Sincerely

5 out of 5
great stay really close to train station and an easy walk to town centre,hotel comfortable and a lovely environment

Posted by on 11 Jun. 2023

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Comment from Hotel Management

19 Jun. 2023 by Marjorie - Chef de réception

Dear Karen,Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and we hope to see you again soon at Mercure Arras.Sincerely.

3 out of 5

One night stay in a comfortable room

Pros: Room was quite small but the bed was comfortable and the bathroom was fine. Plenty of room to park our car in the off street car park.
Location: It was too far to walk to the town centre but some restaurants nearby.
It was an adequate and comfortable one night stay on our way to watch the Paris-Roubaix bike race.

Posted by , from Adelaide, South Australia on 26 Apr. 2015

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 8 meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 11248 square feet (1045 square meters) and includes a conference center. A fitness center, a library, and multilingual staff are also featured at the business-friendly Mercure Arras Centre Gare. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Arras Centre Gare was completed in December 2019. This Art Deco Arras hotel is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • 11248 sq ft of conference space
  • 1045 sq m of conference space
  • Built in 1992
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Arras Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Arras Centre Gare offers 98 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers. This Arras hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Le 58 - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.40 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Covered self parking fee: EUR 11 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Atria
  • Mercure Atria Arras Centre
  • Accor Atria Arras Centre
  • Mercure Atria Arras Centre Hotel Arras
  • Mercure Arras Centre Gare Hotel
  • Mercure Arras Centre Gare
  • Mercure Arras Gare Arras
  • Mercure Arras Centre Gare Hotel
  • Mercure Arras Centre Gare Arras
  • Mercure Arras Centre Gare Hotel Arras

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.