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Gran Melia Arusha

5.0 star property
Luxury hotel with 3 restaurants and bars/lounges

Photo gallery for Gran Melia Arusha

Outdoor pool
Property preview
Separate bathtub and shower, hair dryer, bathrobes, slippers
View from room
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$792
includes taxes & fees
7 Jan - 8 Jan 2026

Explore the area

View map
Simeon Road, Kijenge, Arusha, Arusha, 23110
  • Place, Arusha Golf Course
    ‪12 min walk‬
  • Place, Arusha Clock Tower
    ‪2 min drive‬
  • Place, Arusha International Conference Centre
    ‪2 min drive‬
  • Airport, Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, City View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Separate bath and shower
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Mount Meru View)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Mount Meru View)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Separate bath and shower
Hairdryer
  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Red Level Mount Meru View)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Red Level Mount Meru View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Separate bath and shower
Hairdryer
  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Junior Suite (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Junior Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
  • 135 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Red Level)

Coffee/tea maker, electric kettle

Presidential Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Red Level (3AD))

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level (3AD))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite (Red Level (3AD))

Coffee/tea maker, electric kettle

Presidential Suite (Red Level (3AD))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Red Level (2+1))

Minibar, desk, soundproofing, iron/ironing board

Junior Suite (Red Level (2+1))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Red Level (2AD+2CH))

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level (2AD+2CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
  • 135 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Red Level (2AD+2CH))

Coffee/tea maker, electric kettle

Presidential Suite (Red Level (2AD+2CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, City View ((2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View ((2AD+1CH))

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Separate bath and shower
Hairdryer
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Mount Meru View (2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Mount Meru View (2AD+1CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Separate bath and shower
Hairdryer
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Red Level Mount Meru View (2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Red Level Mount Meru View (2AD+1CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
Separate bath and shower
Hairdryer
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room With City View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room With City View

  • Sleeps 2

View all photos for Deluxe Room With Mountain View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room With Mountain View

  • Sleeps 2

View all photos for Red Level Deluxe Room With Mountain View

Minibar, desk, soundproofing, iron/ironing board

Red Level Deluxe Room With Mountain View

  • Sleeps 2

View all photos for Junior Suite

Minibar, desk, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 2

View all photos for Red Level Grand Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Grand Suite

  • Sleeps 2

View all photos for Deluxe Room, City View (Interconnecting)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View (Interconnecting)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
2 bathrooms
Private bathroom
  • 82 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room (Interconnecting - Mount Meru View)

View from room

Deluxe Room (Interconnecting - Mount Meru View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
2 bathrooms
Private bathroom
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Junior Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Grand Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Grand Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 167 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Presidential Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Presidential Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 283 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Family Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Separate bedroom
Private bathroom
Separate bath and shower
Hairdryer
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Two Bedroom Presidential Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Presidential Suite

  • Sleeps 2

View all photos for Red Level Two Bedroom Junior Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Junior Suite

  • Sleeps 4

View all photos for Interconnecting Deluxe City View

Minibar, desk, soundproofing, iron/ironing board

Interconnecting Deluxe City View

  • Sleeps 4

View all photos for Red Level Two Bedroom Grand Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Grand Suite

  • Sleeps 2

View all photos for Interconnecting Deluxe Mont Meru Vie

Minibar, desk, soundproofing, iron/ironing board

Interconnecting Deluxe Mont Meru Vie

  • Sleeps 4

Presidential Suite Red Level

  • Sleeps 3

Junior Suite Red Level

  • Sleeps 2

Presidential Suite (Red Level (2Ad+2Ch))

  • Sleeps 2

Grand Suite (Red Level (2Ad+2Ch))

  • Sleeps 2

Deluxe Room (Red Level Mount Meru View (2Ad+1Ch))

  • Sleeps 2

Deluxe Room (Mount Meru View (2Ad+1Ch))

  • Sleeps 2

About the area

Arusha

A luxury stay in Arusha awaits you at Gran Melia Arusha. You'll be 2.5 km (1.6 mi) from Arusha International Conference Centre and 3.4 km (2.1 mi) from Sheikh Amri Abeid Memorial Stadium. Highlights at this hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, The Grill, serves barbecue and is open for dinner. Pool Bar is the hotel's own rooftop bar. 2 meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of free self parking. .With a stay at this 5-property class Arusha hotel, you'll be 30.9 km (19.2 mi) from Ngurdoto Crater and 41.4 km (25.7 mi) from Arusha National Park.

What's nearby

  • Arusha Golf Course - 12 min walk - 1.0 km
  • Arusha Clock Tower - 2 min drive - 1.9 km
  • Arusha International Conference Centre - 2 min drive - 2.3 km
  • Natural History Museum - 2 min drive - 2.3 km
  • Maasai Market and Curios Crafts - 2 min drive - 2.6 km

Getting around

  • Kilimanjaro (JRO-Kilimanjaro Intl.) - 68 min drive

Restaurants

  • ‪The Chinese Dragon - ‬18 min walk
  • ‪George's Tavern - ‬18 min walk
  • ‪Karibu Uzunguni City Park - ‬19 min walk
  • ‪Fifi's - ‬2 min drive
  • ‪Sanna Cafe - ‬2 min drive

About this property

Gran Melia Arusha

Luxury hotel with 3 restaurants and bars/lounges
Gran Melia Arusha offers its guests an outdoor pool and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Spa services, a terrace, and gift shops/newsstands are also featured at the luxury Gran Melia Arusha. Free self parking is available.

  • 167 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Deli
  • Business facilities
  • Front desk (limited hours)
  • Front desk safe
  • Terrace
  • Garden
  • Gift shop
  • Coffee shop
Gran Melia Arusha offers 167 air-conditioned accommodations with minibars and coffee/tea makers. A pillow menu is available. 65-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services.

Similar properties

Executive Double Room, 1 King Bed, Non Smoking, Mountain View
Sanna Boutique Hotel
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 79 reviews
The price is NZ$289
includes taxes & fees
10 Jan - 11 Jan 2026
Sanna Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Pool Bar
  • Roof Top
  • Saba Saba
  • The Garden Cafe by Sanaa
  • The Grill

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from noon - 6:00 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and cash.

Property is also known as

Gran Melia Arusha Hotel
Hotel Gran Melia Arusha Arusha
Arusha Gran Melia Arusha Hotel
Hotel Gran Melia Arusha
Gran Melia Arusha Arusha
Gran Melia Hotel
Gran Melia
Gran Melia Arusha Hotel
Gran Melia Arusha Arusha
Gran Melia Arusha Hotel Arusha

Frequently asked questions

What is the cancellation policy at Gran Melia Arusha?

Gran Melia Arusha offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Melia Arusha?

As of 24 Dec 2025, prices found for a 1-night stay for 2 adults at Gran Melia Arusha on 7 Jan 2026 start from NZ$791.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Melia Arusha?

Yep, Gran Melia Arusha has a free self car park.

Is there a spa on site at Gran Melia Arusha?

There's no onsite spa, but this property does offer spa services.

Does Gran Melia Arusha have a pool?

Gran Melia Arusha has an outdoor pool.

What luxury perks are available at Gran Melia Arusha?

Gran Melia Arusha features a health club, an outdoor pool and 3 restaurants.

Is there a free airport shuttle available at Gran Melia Arusha?

No, Gran Melia Arusha does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Melia Arusha?

Yep, you can grab a meal at Gran Melia Arusha's onsite restaurant that serves barbecue.

What time are check-in & check-out at Gran Melia Arusha?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Melia Arusha?

No, only service animals are allowed.

Is there a golf course on site at Gran Melia Arusha?

There isn't one on site, but Arusha Golf Course is a short 11-minute walk away.

Gran Melia Arusha Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 121 out of 144 reviews
Rating 8 - Good. 12 out of 144 reviews
Rating 6 - Okay. 5 out of 144 reviews
Rating 4 - Poor. 3 out of 144 reviews
Rating 2 - Terrible. 3 out of 144 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Grace

Already wrote something but room was OK for selection but no hair conditioner pilot glasses in bathroom or place to put Ou toiletry bags.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very peaceful
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and excellent service

Really nice 5* hotel! The view of Mount Meru from our room was great! Staff were super welcoming and friendly! There is an internal workshop/ gift shop in the grounds (Sanaa) which supports people with disabilites - we got some great hand made souvenirs from here!
Stayed 3 nights in Sep 2025

10/10 Excellent

Joe

Stayed 2 nights in Sep 2025

8/10 Good

Meena

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect weekend after safari

This was the best hotel to end our safari at. Would’ve wanted to stay longer. Food was great at their restaurants, service impeccable. Beds were so comfy, spa and gym had great amenities, lovely grounds and garden to go around at!
Stayed 1 night in Aug 2025

10/10 Excellent

Tumaini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Arusha city, no question
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Stayed 3 nights in Aug 2025

10/10 Excellent

Tumaini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top and grand hotel in the best part of Arusha
Stayed 2 nights in Apr 2025

2/10 Terrible

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Used it as a day hotel after safari... it took 90 minutes to get food at the restaurant so it used up nearly all of our lay over time. I was also told I needed to book two rooms (traveling with kids) for our 2.5 hr (yes, thats correct) stay. I would suggest Four Points Sheraton instead for a lay over hotel
Stayed 1 night in Jul 2025

10/10 Excellent

THIAGO

Stayed 1 night in Jul 2025

10/10 Excellent

Oyetokunbo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay at the Gran Melia. They made you feel welcome from the moment you walk in. The amenities are great. Rooms are comfortable and clean. Staff is very friendly and helpful.
Stayed 3 nights in Jun 2025

8/10 Good

Mateen, Sugar Land

Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher, SOUTH ORANGE NJ

Stayed 1 night in Jun 2025

10/10 Excellent

Pritham

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice property with lots of greenery and views
Stayed 1 night in May 2025

10/10 Excellent

Olga, Draper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. The grounds are fantastic, they grow their own coffee, avocados and other gorgeous plants and flowers. The rooms are beautiful, big and the view of Mount Meru was outstanding. . However, what makes this hotel five stars is the hotel staff. They are amazingly kind, professional, courteous and ready to answer or help in any way needed. The breakfast buffet has a tremendous variety and was delicious. The coffee for the lattes was grown on site. Overall, a fantastic experience! Thank you Gran Melia staff!
Stayed 2 nights in May 2025

10/10 Excellent

Sita

Stayed 1 night in Mar 2025

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury in Arusha

Really modern and fresh hotel
Stayed 1 night in Feb 2025

4/10 Poor

Ruby Banipal

Liked: Amenities
The property is very nice, and I had a very enjoyable experience at the spa. Unfortunately there were a number of issues with several dining experiences. Steak cooked at the wrong temperatures, food coming out cold, coffee order incorrect. It was likely a one-off but given the number of issues I had I figured it was worth noting. The F&B manager responded swiftly and indicated they were working on (or would be working on) training to meet expectations.
Stayed 2 nights in Feb 2025

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Magnifique mais…

L’hôtel est superbe, luxueux, la végétation luxuriante. Très belle chambre avec lit Confortable SAUF le lit supplémentaire était horrible, avec tous les ressorts qu’on pouvait sentir avec juste la main, extra bed facturé 50 dollars. La réception nous a fait payer ce lit malgré notre réclamation… une HONTE d’avoir un matelas aussi horrible dans un établissement 5 étoiles, et dans lesquel la nuit coûte très cher
Stayed 1 night in Jan 2025

10/10 Excellent

IVANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It was amazing….loved it.
Stayed 2 nights in Nov 2024

4/10 Poor

Frank

Travelled with family
Liked: Staff & service
Room wasn’t ready and insects in the room. But staff corrected/ other than that beautiful hotel and room. Excellent staff
Stayed 1 night in Nov 2024