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Palace Hotel Arusha

Property class: 4

Photo gallery for Palace Hotel Arusha

The exterior of the Palace Hotel Arusha, featuring a modern facade with a prominent neon sign, a glass entrance, and a landscaped pool area.
A hotel room with a bed, a sitting area with a sofa and armchairs, a dining table, and a balcony with curtains.
A restaurant with outdoor seating, tables with white tablecloths, and a view of trees and buildings in the background.
A spacious dining area with multiple round tables, each set with red napkins, white tablecloths, and wooden chairs.
A lobby with leather sofas, a reception desk, and a large window.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$248
includes taxes & fees
14 Aug - 15 Aug

Explore the area

View map
Makongoro Road, Arusha, Arusha Region
  • Place, Arusha Clock Tower
    ‪3 min walk‬
  • Place, Arusha International Conference Centre
    ‪5 min walk‬
  • Place, Maasai Market and Curios Crafts
    ‪10 min walk‬
  • Airport, Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

A hotel room with a large bed, two chairs, a small table, a framed picture on the wall, and a view of the outside.

Standard Room, 1 Double Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

A hotel room with a brown leather sofa, a wooden coffee table, a dining table with chairs, and a bed with a wooden headboard.

Deluxe Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with two beds, a desk with a chair, a lamp, and a vase with flowers.

Deluxe Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a framed picture on the wall, a bedside table with a lamp, and a patterned carpet.

Superior Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a nightstand with a phone, a lamp, a framed picture on the wall, and a window with curtains.

Executive Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio, 1 Double Bed, Non Smoking

A hotel room with a bed, a sitting area with a sofa and armchairs, a dining table, and a balcony with curtains.

Studio, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

A hotel room with a large bed, a desk with a chair, a lamp, and a picture on the wall.

Standard Room, 1 Double Bed, Non Smoking, City View

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

A bathroom with a bathtub, a sink, and a mirror.

Deluxe Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a mirror, a bedside table, a nightstand, and a wall-mounted TV.

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Arusha

Palace Hotel Arusha places you in the centre of Arusha, connected to the convention centre and within a short 5-minute stroll of Natural History Museum and Arusha Clock Tower. Highlights at this hotel include a full-service spa, a restaurant and free buffet breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and sauna. 3 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Arusha hotel include Arusha International Conference Centre and Maasai Market and Curios Crafts.

What's nearby

  • Arusha Clock Tower - 3 min walk - 0.3 km
  • Natural History Museum - 3 min walk - 0.3 km
  • Arusha International Conference Centre - 5 min walk - 0.5 km
  • Maasai Market and Curios Crafts - 10 min walk - 0.9 km
  • Sheikh Amri Abeid Memorial Stadium - 15 min walk - 1.3 km

Getting around

  • Arusha (ARK) - 25 min drive

Restaurants

  • ‪Kaffé Koffee Arusha - ‬13 min walk
  • ‪The Chinese Dragon - ‬20 min walk
  • ‪Sanna Restaurant Rooftop - ‬2 min walk
  • ‪Karibu Uzunguni City Park - ‬10 min walk
  • ‪Jade Inn - ‬14 min walk

About this property

Palace Hotel Arusha

Some rates at Palace Hotel Arusha are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Palace Hotel Arusha offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and 3 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Palace Hotel Arusha. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

  • 97 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Locker space
  • Bar or lounge
  • Dining venue
Palace Hotel Arusha offers 97 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and minibars. This individually decorated and furnished accommodation includes sofa beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Similar properties

Exterior
Green Mountain Hotel
Arusha
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.1 out of 5, Very good, 112 reviews
The price is NZ$163
includes taxes & fees
15 Aug - 16 Aug
Green Mountain Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palace Hotel Arusha

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palace Arusha
Palace Hotel Arusha Hotel
Palace Hotel Arusha Arusha
Palace Hotel Arusha Hotel Arusha

Frequently asked questions

What is the cancellation policy at Palace Hotel Arusha?

Palace Hotel Arusha offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Hotel Arusha?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Palace Hotel Arusha on 14 Aug 2026 start from NZ$248, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palace Hotel Arusha?

Yep, Palace Hotel Arusha has a free self car park.

Is there a spa on site at Palace Hotel Arusha?

Yep, there is an onsite spa at Palace Hotel Arusha. You'll enjoy services like massages.

What makes Palace Hotel Arusha a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Palace Hotel Arusha.

Are there hot tubs in the rooms at Palace Hotel Arusha?

No, but there are deep-soaking baths in the guestrooms.

Does Palace Hotel Arusha serve breakfast?

Yeah, complimentary buffet breakfast is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Palace Hotel Arusha?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palace Hotel Arusha?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palace Hotel Arusha?

Check-in begins at 11:00 AM. Check-out time is 10:30 AM.

Are pets allowed at Palace Hotel Arusha?

No, pets and service animals are not allowed.

Palace Hotel Arusha Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 47 reviews
Rating 8 - Good. 20 out of 47 reviews
Rating 6 - Okay. 4 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kaitan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Arusha! Well taken care of and the location is near many amenities
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was clean. Food was also good.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Susana

Liked: Cleanliness
Forgot clothing behind in one of the rooms and was told house keepers leave for the day and reception didn’t have a key to the lost and found.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Pranav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was cheap, but it's definitely not 4 stars. Every room was dirty, we have visible spots of dirt on the bedsheets, the carpet had stains, pillows had stains. It's as if the room had never been cleaned before it was given to us. We had bed bugs in our room and constantly had problems with dirt throughout. The breakfast options were very limited if you are vegetarian.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, amenities
The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Stayed 10 nights in Sep 2023
Verified review

10/10 Excellent

Juan Manuel

Liked: Cleanliness, property conditions & facilities
La habitación muy silenciosa, un tamaño adecuado y bonita. Excelentes vistas desde la terraza del hotel.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Jann

Liked: Cleanliness, staff & service, property conditions & facilities

Gute Unterkunft im Zentrum von Arusha

Immer wieder gerne
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Nilanjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - couldn't ask for more. However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Nadim Abou

Liked: Staff & service
Disliked: Cleanliness
Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, good equipment in the gym and the staff were wonderful.
Stayed 2 nights in Aug 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Stayed 3 nights in Jan 2021
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
Very Nice staff. Room needs refreshing but comfortable bed.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

seokjoo

Liked: Cleanliness, property conditions & facilities, room comfort
호텔은 비교적 깨끗하나 창문의 방충방이 부실하여 환기를 할 수가 없었습니다(모기가 들어와서 해충작업을 함) 또 외부에 식당이 없어서 불편함이 있음
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The staff was wonderful and very accommodating. The included brunch buffet was also good.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong. I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either. The restaurant was out of several items and the list of unavailable things grew daily.
Stayed 4 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Per essere un albergo a prezzo molto accessibile in Tanzania non ci si può lamentare... molto pulito, e silenzioso. Mancava il phon nella stanza, ma me lo hanno procurato in sole 4 ore :-) Il ristorante interno è ok con porzioni abbondanti, colazione a buffet. Caffe orribile!
Stayed 8 nights in Sep 2019
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not satisfied...

The location is very good, but anything else? The wifi connection was weak while the machine was just outside of the room. The staffs especially at the restaurant are almost not cheerful. In addition, I ordered the coffee there, but why taste cinnamon? You might not wash the dishes carefully? From my experiences, this hotel never worth the price.
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Lisanne

Liked: Cleanliness, property conditions & facilities, room comfort

Weekend in Arusha

Nice large room, close to the market and local businesses. Walking distance to a park, museum, market and local places to eat. Be careful of local street vendors pretending to be selling their own art, it’s overpriced and definitely not original. Used the tour company in the lobby and they were very helpful.
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveller

It is at heart of Arusha... You can explore Arusha and visit the Maasak market and while walking in the friendly city
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very accommodating. The location is also central to everything.
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Gulammehdi

Disliked: Room comfort
Not so good as air conditioning & wifi not working in the room.
Stayed 1 night in Apr 2019