Independent - accommodation in Ascot

The hotel is nicely fitted out and our room was comfortable. We chose to book and pay for a parking bay specifically because EV charging was advertised as available. There were several EV charging bays, however unfortunately all of the chargers were out of order during our stay. We raised this with reception when we arrived but received a fairly dismissive “sorry, nothing we can do” type of response, which was disappointing given the charging facilities had influenced our decision to book parking. We mentioned it again at checkout and, to their credit, the parking fee was refunded. Overall a comfortable stay, but the EV charging situation and initial response from reception could have been handled better.

Room located at the back of the lift and noisy all nights