8/10 Good
John
Travelled with family
26 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Great service & location, fair nights sleep.
Negatives:
The bed - too hard. They provided me with extra blankets but it didn’t help. I ended up lining up our extra pillows under my duvet and was able to sleep ok that way.
The noise level - cool but old building equals creaky floors, thin walls, and in our 2nd room, loud pipes. Our first room was so loud above we couldn’t even enjoy tv let alone sleep (someone above us seemed to be logging steps all evening and throughout the night).
Positives:
Breakfast - we included breakfast with our booking thru Hotels.com, and very glad we did. Service was slow but very friendly. Although I didn’t believe them at first, included is any breakfast you want. You order anything off the menu and they remove the tabs from your bill. All the food we had over 3 mornings was fabulous.
The water - filtered (and sparkling) water station in the lobby. We stopped by and filled up each day, saving time, plastic, and money buying bottled.
Service - every employee was friendly and helpful. They happily moved us from a 2nd floor to top after night one was too loud. Restaurant staff always nice, valets were friendly.
Great location - easy in and out, perfect location to roam downtown, loads of good restaurants nearby
Rooms - decent sized rooms and bathrooms, comfy pillows, power curtains and large windows.
Overall after I crafted my own soft mattress and relocated to a top floor room, we ended up having a great stay.
John
Stayed 3 nights in Oct 2025