2/10 Terrible
Chanel M
Travelled with family
30 Jun 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a total of five days. On the second day we asked for room service. I came back to the room and my samsung ear buds were missing. I tracked my ear buds and it said they were in lil burn. Fast forward to three days later, my phone notified me that my ear buds were near, and then connected. I walk outside and room service is moving around the property. I went to the manager and told him my phone located my ear buds back to location which means one of his staff not only stole my ear buds from the room, but are now using them. He called the girl into the office that had my ear bud in her ear and she said she did not have them. Because my wearable phone app was telling I was standing right next to my ear buds, i called the cops. The cops show up to help me search the staff member who had them. After 45 minutes of trying to get the staff to own up to her having them, and giving them back, she walks into the hotel room, takes the one she wss using out of her hear and puts them on the cart. Says they been there the entire time. I have had samsung for over ten years. They only connect if they are out of the case and being used via bluetooth. Because the staff member did not have them in her ear when the case was located, she couldnt be arrested. Staff stole my earbuds and the manager backed her up by saying she doesnt reslly speak english and she aaid ahe didnt have them when the right ear bud was in her ear the entire time. They have thieves working at this location.
Chanel M
Stayed 1 night in Jun 2025