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Fairmont Baku - Flame Towers

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for Fairmont Baku - Flame Towers

Exterior
Flat-screen TV, pay films
Exterior
View from property
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Gym
The current price is NZ$363
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
1a Mehdi Huseyn Str, Sebail District, Flame Towers, Baku, AZ1006
  • Place, Flame Towers
    ‪2 min walk‬
  • Place, Baku City Circuit
    ‪2 min walk‬
  • Place, Azerbaijan State Philharmonic Hall
    ‪6 min walk‬
  • Airport, Baku (GYD-Heydar Aliyev Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe King Room, Sea View

Deluxe King Room, Sea View

Deluxe King Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Fairmont Gold, Room, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Double Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom, City View

Fairmont Gold, Suite, 1 Bedroom, City View

Fairmont Gold, Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Suite, 1 Bedroom, Sea View

Fairmont Gold, Suite, 1 Bedroom, Sea View

Fairmont Gold, Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Room, 1 Double Bed, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Double Bed, Sea View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Signature Suite, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Signature Suite, 1 Double Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Signature Suite, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Signature Suite, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 70 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Baku

A luxury stay in the heart of Baku awaits you at Fairmont Baku - Flame Towers. Within a 20-minute stroll, you'll find Azerbaijan State Philharmonic Hall and Palace of the Shirvan Shahs. Highlights at this hotel include 3 bars/lounges, 3 coffee shops/cafes and a full-service spa. .A relaxing visit to Fairmont Baku Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Le Bistro, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Nur Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and Hot tub. 26899 square feet (2499 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Buffet breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Baku hotel include Sabir Park and Maiden's Tower.

What's nearby

  • Flame Towers - 2 min walk - 0.2 km
  • Baku City Circuit - 2 min walk - 0.2 km
  • Azerbaijan State Philharmonic Hall - 6 min walk - 0.6 km
  • Nizami Street - 13 min walk - 1.1 km
  • Fountain Square - 18 min walk - 1.5 km

Getting around

  • Icherisheher - 15 min walk
  • Baku (GYD-Heydar Aliyev Intl.) - 39 min drive

Restaurants

  • ‪Manzara - ‬7 min walk
  • ‪CHiNAR - ‬11 min walk
  • ‪Balcon Café - ‬5 min walk
  • ‪Təndir - ‬15 min walk
  • ‪Nur Lounge - ‬2 min walk

About this property

Fairmont Baku - Flame Towers

Luxury hotel with full-service spa and bars/lounges
Fairmont Baku - Flame Towers offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as 3 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 26899 square feet (2499 square metres) and includes conference space. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Fairmont Baku - Flame Towers. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Baku hotel is smoke free.

  • 299 guestrooms or units
  • 28 levels
  • 3 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 26899 sq ft of conference space
  • 2499 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Fairmont Baku - Flame Towers offers 299 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Baku hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Fairmont Baku Spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; AZN 55 for adults and AZN 27.50 for children
  • 3 bars/lounges
  • 3 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Balcon Cafe
  • Bar 19
  • Jazz Club
  • Le Bistro
  • Nur Lounge

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 26,899 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 28 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it and receive a discounted breakfast price for children ages 2-11 years old. Breakfast is included for children under 2 years old.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Fairmont Baku - Flame Towers

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AZN 135.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AZN 1.10 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AZN 55 for adults and from AZN 27.5 for children
  • Airport shuttle fee: AZN 90 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AZN 135.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 1400708631

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Azerbaijan. This property is rated 5 stars.

Property is also known as

Baku Fairmont
Fairmont Baku
Fairmont Hotel Baku
Fairmont Baku Flame Towers Hotel
Fairmont Flame Towers Hotel
Fairmont Baku Flame Towers
Fairmont Flame Towers
Fairmont Baku Flame Towers
Fairmont Baku - Flame Towers Baku
Fairmont Baku - Flame Towers Hotel
Fairmont Baku - Flame Towers Hotel Baku

Frequently asked questions

What is the cancellation policy at Fairmont Baku - Flame Towers?

Fairmont Baku - Flame Towers offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Baku - Flame Towers?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at Fairmont Baku - Flame Towers on 5 Jan 2026 start from NZ$360.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Baku - Flame Towers?

Yep, Fairmont Baku - Flame Towers has a free self car park.

Is there a spa on site at Fairmont Baku - Flame Towers?

Yep, Fairmont Baku Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Fairmont Baku - Flame Towers have a pool?

Fairmont Baku - Flame Towers has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 6:00 PM (Seasonal outdoor pool open from June to August).

What luxury perks are available at Fairmont Baku - Flame Towers?

Fairmont Baku - Flame Towers features a full-service spa, a health club and an indoor pool.

Is Fairmont Baku - Flame Towers family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Fairmont Baku - Flame Towers is a hit with families.

Does Fairmont Baku - Flame Towers serve breakfast?

Sure does, buffet brekkie is offered on weekdays between 7:00 AM and 11:00 AM and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Fairmont Baku - Flame Towers?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Fairmont Baku - Flame Towers?

Yep, they've got a poolside bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Baku - Flame Towers?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fairmont Baku - Flame Towers?

No, pets and service animals are not allowed.

Reviews

Fairmont Baku - Flame Towers Reviews

8.8

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 73 out of 110 reviews
Rating 8 - Good. 16 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 4 out of 110 reviews
Rating 2 - Terrible. 2 out of 110 reviews

Reviews

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great hotel. Very helpful, friendly staff. Excellent breakfast. Room was very clean and quiet with amazing views of Baku. Le Labo bathroom products are a nice touch.
Stayed 1 night in Aug 2025

6/10 Okay

Berk, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Poor value for money. Great view but inconvenient location.
Stayed 3 nights in Aug 2025

6/10 Okay

Salem

Travelled with group
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Fairmont is a centrepiece of Baku. The hotel staff are phenomenal, nothing is too much trouble. The rooms are spacious and pleasantly decorated. The reception is welcoming. We were met by Survan who was exceptional. His attention to detail to ensure your stay with them was paramount. He went above and beyond and a credit to the hotel chain. The staff in the restaurant for breakfast and evening meal were superb. A young Manager in Le Bistro was very engaging and welcoming, and the food was outstanding. Recommended to stay at this hotel, don’t waste your time staying anywhere else in Baku.
Stayed 6 nights in Jul 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Khan, London

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for a single night but had a comfortable stay. The hotel is located away from the old city and many of the restaurants, so we decided to stay here when we arrived in the evening in Baku. Nonetheless, this is a top-quality hotel with all the amenities you would want from this type of hotel. The room was spacious enough for 2 people and the sea view was fantastic. Breakfast room was large with plenty of options. The gym and pool were impressive with great views of the city from these places. Staff were helpful and friendly. There are a few things to see close by, which would take a bit of walk to visit if you were located near the old town. So, I would recommend this hotel if you wanted to visit the monuments close by and for the great city view. If you are happy travel around Baku with Bolt (their uber equivalent) than staying at this hotel would not pose an issue.
Stayed 1 night in Jun 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

Isabel M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was wonderful. A luxury hotel, clean, good service, great breakfast, and super friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Pedro Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool cleaning day!

I’d make sure the hot tub in the gym got a deep clean as the sides were filthy. Everywhere else was spotless.
Stayed 1 night in Jan 2025

6/10 Okay

Gaurav

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Borhane

I’ll always use Fairmont in my travels This is my 6th fairmon
Stayed 2 nights in Dec 2024

4/10 Poor

John

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
A failure to address earlier emails resulted in very poor check-in. Unfortunately this was compounded by misinformation to staff which ended up with embarrassing issues for us. This was not good customer service which was more customer apologies than service. The did address the issue but I felt they were more interested in the money than the compensation. Only saving grace was Bar19 lovely staff, good food and great view over Baku Nice hotel. lovely city, i expected more from the hotel. John
Stayed 4 nights in Oct 2024

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very very nice and helpful from the front office staff to the staff at the breakfast restaurant . The hotel is well appointed , room was very spacious , bed was comfortable , heated floors . The hotel is a sight to behold and a great one to stay in . Would be back in a heart beat . The breakfast was always sumptuous and had great variety .
Stayed 3 nights in Oct 2024

4/10 Poor

Ramanjit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They can't make a coffee. Hardly anyone speaks English. Not service oriented.
Stayed 5 nights in Sep 2024

4/10 Poor

orianda

Travelled with family and small children
Liked: Property conditions & facilities
My room had AC that stopped at 75F. I had to request a room upgrade three times, and by the time they offered it it was a smaller room on a higher floor (twice they took me to options where the prior occupant had smoked in the room--the rooms reeked--which the porter admitted was a big problem with the guests there) my son had fallen asleep so we stayed. They also put us on the 18th floor failing to mention that there is a restaurant on the 19th floor pumping out LOUD music...the night they played jazz I could hear it down to the individual instrument. The breakfast buffet was very poor - not what you'd see at a Fairmont in North America or Asia. On the plus side, one of the younger concierges was very helpful.
Stayed 3 nights in Aug 2024

8/10 Good

Mo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful kind staff, breakfast was perfect also the restaurant staff was super kind. ** room fridge was locked and they asked me for deposit to unlock it, after little argument they opened it
Stayed 5 nights in Aug 2024

10/10 Excellent

ELEONORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
—it’s a perfect blend of luxury and comfort. If you’re looking for a place that exceeds expectations, this is it! Beautiful property, incredible city view, delicious food, pool, spa, amenities .
Stayed 6 nights in Aug 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! The staff were incredibly friendly and helpful. The room was large, great decor and the views were amazing. Also, The hotel chef FARJA was wonderful and his food was delicious! We had a great stay!
Stayed 5 nights in Aug 2024

10/10 Excellent

Meyr, Miami

Stayed 2 nights in Jul 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Jun 2024

8/10 Good

Valentyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The views are amazing. The location is good.
Stayed 2 nights in May 2024

6/10 Okay

Ahmad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

First and last time

The hotel needs a lot of work from receptionists bell boys room service Most of the reception they dont smile no welcoming face I arrived after very long flight 16 hours without sleep so when I arrived they asked me to wait 1 hour to get the room with fees ofcourse it's 7 in the morning So I stayed at lobby and had a nap covering my face with a hat sitting on a chair not laying down security came woke me up saying no sleep with angry face First time in my life felt like that wat horrible act and the the receptionist forgot to tell me the room was ready 45 minutes before Ooo it's a mess they need a lot of work no camparison between Hilton or jw Marriott Bell boy when I arrived 7 in the morning I came with 3 pieces of luggage no one was there Room service so lazy to bring laundry the take forever to bring ur clothes The room is spacious and nice Bathroom is perfect also They gave late check out till 2 I was happy
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Liked: Property conditions & facilities, room comfort

Great hotel but lagging simple procedures.

Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Stayed 1 night in Sep 2023