4/10 Poor
Brooke
27 Jan 2026
When I first checked in, the clean towels had make up stains on them, housekeeping didn’t come anywhere near my room for 1 and a half days to empty my bins and replace the towels but when they did, they left the door to my room open and I had to change rooms on my final night because the air conditioner stopped working. When packing up to change rooms, there was a large amount of orange powder in the top shelf of the wardrobe that was covering a part of the spare pillow. Was relieved that I didn’t require a spare pillow. God knows what it was, hope it wasn’t toxic. I regularly visit Ballarat but for my future visits, I won’t be staying at the Mercure Ballarat again.
Brooke
Stayed 4 nights in Jan 2026



















