2/10 Terrible
Ares
Travelled with partner
18 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a very bad interaction with the man that checked me in regarding my medical alert service dog. I was out near D.C for a concert and i had decided to check in before the concert and then head over so I didn't have my bags in my car all night. As I was about to leave again to go to my concert, the man that had checked me in started yelling that I had a dog and that I would have to be moved and charged because of my pet. I calmly attempted to explain federal law and that my dog is a task trained medical alert dog and therefore by the eyes of the law is considered medical equipment but he just continued to yell at me and tell me that because it was his building it was his choice. I pulled up the ADA.gov site to show him the federal law and he started svreaming about where her papers were if she was a service dog. It was extremely discriminatory and stressful, and the interaction went on so long that I unfortunately missed the train i was supposed to be on so I was almost late for my concert. The interaction also caused some discomfort when returning that evening and checking out the next morning due to fear of being yelled at once again. Overall not a bad building, but the staff need better training on federal law and customer service
Ares
Stayed 1 night in Sep 2025