See all properties
Save

Grand Mercure Bangkok Atrium

5.0 star property
Luxury hotel with 2 restaurants and bars/lounges

Photo gallery for Grand Mercure Bangkok Atrium

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
Property video
Exterior
Executive Suite, 1 King Bed (Business Lounge Access) | City view
Executive Room, 2 Single Beds (Executive Lounge Access)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
The current price is NZ$94
includes taxes & fees
1 July - 2 July

Explore the area

Map
1880 New Petchburi Road, Bangkok, Bangkok, 10310
  • Central Plaza Grand Rama 9
    ‪17 min walk‬
  • Terminal 21 Shopping Mall
    ‪19 min walk‬
  • Pratunam Market
    ‪3 min drive‬
  • Bangkok (BKK-Suvarnabhumi Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | City view

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Business Lounge Access)

Executive Suite, 1 King Bed (Business Lounge Access)

Executive Suite, 1 King Bed (Business Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
  • 89 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Executive Lounge Access)

Suite, 1 King Bed, Corner (Executive Lounge Access)

Suite, 1 King Bed, Corner (Executive Lounge Access)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
LED TV
Sofa bed
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Business Lounge Access)

Grand Suite, 1 King Bed (Business Lounge Access) | City view

Grand Suite, 1 King Bed (Business Lounge Access)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
Dining table
Dishwasher
  • 129 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Day bed
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Executive Lounge Access)

Executive Room, 1 King Bed (Executive Lounge Access)

Executive Room, 1 King Bed (Executive Lounge Access)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds (Executive Lounge Access)

Executive Room, 2 Single Beds (Executive Lounge Access)

Executive Room, 2 Single Beds (Executive Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Day bed
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

You may also like

Ad
Exterior

Park Hyatt Bangkok

Sukhumvit
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 535 reviews
The price is NZ$548
includes taxes & fees
29 June - 30 June
Park Hyatt Bangkok

About the area

Bangkok

A luxury stay in the heart of Bangkok awaits you at Grand Mercure Bangkok Atrium. Within a 30-minute stroll, you'll find Central Plaza Grand Rama 9 and EmQuartier. Highlights at this eco-friendly hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A pampering day can include Thai massages and sports massages along with body scrubs and aromatherapy. The steakhouse, Benihana, serves Japanese cuisine and is open for lunch and dinner. Poolside Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, sauna, kids' swimming pool and pool loungers. 3272 square feet (304 square metres) of event facilities include 12 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 5-property class Sukhumvit hotel include Bangkok Hospital and Terminal 21 Shopping Mall.

What's nearby

  • Soi Cowboy - 17 min walk - 1.5 km
  • Central Plaza Grand Rama 9 - 17 min walk - 1.5 km
  • Terminal 21 Shopping Mall - 19 min walk - 1.6 km
  • Pratunam Market - 3 min drive - 4.2 km
  • CentralWorld Shopping Complex - 4 min drive - 5.0 km

Getting around

  • Asok Railway Station - 11 min walk
  • Phetchaburi Station - 11 min walk
  • Suvarnabhumi International Airport (BKK) - 29 min drive

Restaurants

  • ‪เรือนเพชร - ‬3 min walk
  • ‪อารียา หมูกระทะ - ‬5 min walk
  • ‪Burger King - ‬5 min walk
  • ‪ทิวสนต้นตำรับก๊วยเตี๊ยวไก่ - ‬5 min walk
  • ‪Wolf Pack Origin - ‬5 min walk

About this property

Grand Mercure Bangkok Atrium

Luxury hotel with 2 restaurants and bars/lounges
Grand Mercure Bangkok Atrium offers its guests a kids' pool, an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 3272 square feet (304 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Grand Mercure Bangkok Atrium. A shopping centre shuttle and A train station drop-off shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Bangkok hotel.

  • 1 building
  • 568 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 3272 sq ft of conference space
  • 304 sq. m of conference space
  • Built in 1994
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Grand Mercure Bangkok Atrium offers 568 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. This Bangkok hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages, Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Hindi, Thai

Similar properties

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas

Rembrandt Hotel Bangkok

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,928 reviews
The price is NZ$118
includes taxes & fees
29 June - 30 June
Rembrandt Hotel Bangkok

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Free train station drop-off shuttle from 8:00 AM to 4:00 PM
  • Train station shuttle at scheduled times, on request
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Benihana
  • Lobby Bar
  • Poolside Bar
  • Public

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (3,272 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1994
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge
  • Paper towels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property is a certified Thailand SHA hotel.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Bangkok Atrium

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 530 for adults and from THB 265 for children
  • Airport shuttle fee: THB 1200 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atrium Hotel Bangkok
Bangkok Atrium
Amari Atrium Bangkok Hotel Bangkok
Hotel Amari Atrium
AVANI Atrium Bangkok Hotel
AVANI Atrium Hotel
AVANI Atrium Bangkok
AVANI Atrium
Atrium Bangkok
Avani Atrium Hotel
Avani Atrium Bangkok
Avani Atrium
Hotel Avani Atrium Bangkok Hotel Bangkok
Bangkok Avani Atrium Bangkok Hotel Hotel
Hotel Avani Atrium Bangkok Hotel
Avani Atrium Bangkok Hotel Bangkok
Atrium Bangkok

Frequently asked questions

What is the cancellation policy at Grand Mercure Bangkok Atrium?

Grand Mercure Bangkok Atrium offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Bangkok Atrium?

As of 28 Jun 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Bangkok Atrium on 1 Jul 2025 start from NZ$93.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Bangkok Atrium?

Yep, Grand Mercure Bangkok Atrium has a free self car park.

Is there a spa on site at Grand Mercure Bangkok Atrium?

There's no onsite spa, but this property does offer services like body scrubs as well as Thai massages.

Does Grand Mercure Bangkok Atrium have a pool?

Grand Mercure Bangkok Atrium has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Grand Mercure Bangkok Atrium?

Grand Mercure Bangkok Atrium features an outdoor pool, a steam room and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Grand Mercure Bangkok Atrium a romantic place to stay?

Poolside dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Mercure Bangkok Atrium.

Is Grand Mercure Bangkok Atrium family-friendly?

You bet! With amenities such as a children's pool and a free shopping shuttle, as well as free infant beds in the guestrooms, it's no surprise that Grand Mercure Bangkok Atrium is a hit with families.

Does Grand Mercure Bangkok Atrium serve breakfast?

You bet, buffet breakfast is on offer daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Mercure Bangkok Atrium?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Mercure Bangkok Atrium?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Mercure Bangkok Atrium?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Mercure Bangkok Atrium?

No, pets and service animals are not allowed.

Grand Mercure Bangkok Atrium Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews
Rating 8 - Good. 356 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities
Generally a very good Hotel staff awesome and extremely helpful very happy with this aspect of my stay Areas that i believe can be improved upon Internet very poor at times signal strength variable and unstable. TV similar plus lacked options for Sports and Movies
Stayed 7 nights in Apr 2025

10/10 Excellent

George, Brockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great will do it again soon
Stayed 5 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 3 nights in Mar 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 5 nights in Mar 2025

8/10 Good

Terjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the executive suite and i will be back to stay in that suite again
Stayed 6 nights in Mar 2025

10/10 Excellent

Asheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambiance of the hotel and cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Jeremy

Stayed 1 night in Feb 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable accommodation, great staff, good breakfast buffet.
Stayed 3 nights in Feb 2025

10/10 Excellent

Stephen

Travelled with partner
Reception staff were excellent, thank you to Pare, Hmor and Noey
Stayed 1 night in Feb 2025

2/10 Terrible

BADER

Stayed 6 nights in Feb 2025

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable trip. Staff is very friendly and polite
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Raymond

Stayed 1 night in Feb 2025

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Lobzang

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Sabin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay😳 I will be back!
Stayed 3 nights in Jan 2025

6/10 Okay

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad 'chef', bad attitude, bad hygiene, a liability

We booked 3 nights on HB, we don't eat lunch so all good was taken care of. On our last night I chose the penne pasta with tomato sauce. When it arrived Ifound the sauce to be very thick with a bad taste. I think it was just a few cherry tomatoes and some awful tomato paste. I tried to eat it but had to give up. I asked the waitress to change it. She apologised and tookk the plate away. She quickly returned to tell me the 'chef' says there is nothing wrong with it and has refused to change it. Can you imagine that, and in a Mercure Hotel??!! I was intending to complain next morning but events overtook that. All evening, my stomach ached. At 10pm, I needed the toilet. While using the toilet, I suddenly became dizzy, cold sweats and feeling really awful. That passed about 5 mins later, I was still using the toilet. Suddenly and without warning I projectile vomited. Most went into the handbasin but also on the floor. I went down to reception to ask for some cleaning materials. The hotel kindly sent a cleaner to our room. This is a fabulous hotel, fabulous, friendly and helpful staff let down by just one individual, a complete liability. The hotel manager was very apologetic and promised action would be taken to prevent the maverick 'chef' from ever interacting with future guests. So, after some consideration, I feel 5 stars would be excessive even though well deserved by 99.9% of the staff. I was very poorly, vomiting an additional 4 times during the night so 3 stars
Stayed 3 nights in Jan 2025

10/10 Excellent

Pratiek

Liked: Cleanliness, staff & service, amenities
Great property
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2025

10/10 Excellent

Peter Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always friendly and helpful. Arranging taxis and giving very accurate estimates for times to destinations kept me on time for excursions. The room was spacious. Lots of hot water and great water pressure. The breakfast buffet had a great selection to choose from. The restaurant food was delicious.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room. Staff all nice and friendly.
Stayed 2 nights in Jan 2025

8/10 Good

Ham Chiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shutter bus services to near by shopping mall and train stations is a plus.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ankit

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Rei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for two weeks. Great staff and clean facilities.
Stayed 13 nights in Jan 2025