8/10 Good
julio
Travelled with family and small children
7 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, pretty new, well located, quiet with a 7-Eleven and places to eat nearby, and the breakfast is magnificent, which I think is the highlight of our stay. Facilities are superb; the pool has an incredible view of the city. Special thanks to Naghat at the lobby; he was super, super nice with our 3-year-old son.
I don't think it is a 5 star; I understand there are rules that they for sure completed to gain the 5 stars.
One not-so negative thing that personally affected our feeling of being welcome was that I required pick up service from the airport to the hotel, and I was told this has to be booked 2 days in advance, ok, rules are rules, has nothing to do with the people probably at the front desk in a particular day, but to my eyes a 5 stars hotel must be available to book a car anytime for their guests and not only with 2 days in advance. And second, I booked a special package of a tent and toys for my son in the room for our arrival and had a surprise for him, but they did not follow my confirmation and waited till I reconfirmed at arrival, which means the surprise was not ready when we arrived but only the next day. He loved it anyway, but in our hearts, we felt a little bad about this.
Overall, great hotel, and this is just a personal appreciation; I recommend the hotel absolutely. In terms of infrastructure, there are no low points at all.
julio
Stayed 4 nights in Apr 2025