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Hotel Donde Marcelo

3.0 star property

Photo gallery for Hotel Donde Marcelo

Front of property
Superior Double Room
Lunch and dinner served
Superior Double Room
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
The current price is NZ$71
12 June - 13 June

Explore the area

View map
Ambato y Pasaje Herrera, Baños de Agua Santa, Tungurahua, 180250
  • Place, Church of the Virgin of the Holy Water
    ‪3 min walk‬
  • Place, Banos Central Market
    ‪5 min walk‬
  • Place, Sebastian Acosta Park
    ‪5 min walk‬

Room options

View all photos for Room

Desk, free WiFi, bed sheets

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

Desk, free WiFi, bed sheets

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

Desk, free WiFi, bed sheets

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, free WiFi, bed sheets

Standard Twin Room

  • 300 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 350 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Desk, free WiFi, bed sheets

Standard Triple Room

  • 350 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Desk, free WiFi, bed sheets

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 400 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 249 sq m
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Baños de Agua Santa

Hotel Donde Marcelo places you in the centre of Baños de Agua Santa, within a short 5-minute stroll of Church of the Virgin of the Holy Water and Friar Enrique Mideros Museum. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Other amenities include a Turkish bath/hammam and laundry facilities. .Places within a 5-minute walk of this 3-property class Baños de Agua Santa hotel include Sebastian Acosta Park and Termas de la Virgen.

What's nearby

  • Termas de la Virgen - 2 min walk - 0.2 km
  • Juan Montalvo Park - 3 min walk - 0.3 km
  • Church of the Virgin of the Holy Water - 3 min walk - 0.3 km
  • Banos Central Market - 5 min walk - 0.5 km
  • Sebastian Acosta Park - 5 min walk - 0.5 km

Getting around

  • Ambato Station - 48 min drive

Restaurants

  • ‪Aromé - ‬4 min walk
  • ‪Juan Valdez - ‬3 min walk
  • ‪Cherusker Cervecerìa Artesanal Alemana - ‬4 min walk
  • ‪KFC - ‬3 min walk
  • ‪Dulce Carbon - ‬4 min walk

About this property

Hotel Donde Marcelo

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi and wired Internet are free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Donde Marcelo. Self parking is free.

This 3-star Baños de Agua Santa hotel is smoke free.

  • 21 guestrooms or units
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Donde Marcelo offers 21 accommodations with complimentary bottles of water and free toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

This Baños de Agua Santa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Hotel Brio Centro
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  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
4.3 out of 5, Excellent, 124 reviews
The price is NZ$56
24 June - 25 June
Hotel Brio Centro

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Donde Marcelo Baños
Donde Marcelo Baños
Donde Marcelo
Donde Marcelo Banos
Donde Marcelo Banos Agua Santa
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa

Frequently asked questions

What is the cancellation policy at Hotel Donde Marcelo?

Hotel Donde Marcelo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Donde Marcelo?

As of 11 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Donde Marcelo on 12 Jun 2026 start from NZ$71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Donde Marcelo?

Yep, Hotel Donde Marcelo has a free self car park.

Is there a spa on site at Hotel Donde Marcelo?

No, there is no spa at this property. Termas de la Virgen is a short 4-minute walk away.

Is there a free airport shuttle available at Hotel Donde Marcelo?

No, Hotel Donde Marcelo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Donde Marcelo?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Donde Marcelo?

Check-in begins at noon. Check-out time is 11:30 AM.

Hotel Donde Marcelo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 92 reviews
Rating 8 - Good. 35 out of 92 reviews
Rating 6 - Okay. 11 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 5 out of 92 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, friendly staff and comfy beds we enjoyed our stay...
Stayed 1 night in Nov 2025
Verified

8/10 Good

Zoran

Liked: Cleanliness, property conditions & facilities
This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!
Stayed 2 nights in Jul 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean place walking distance to most amenities. I would stay again in futute travels.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, spacious and clean. Close to everything you need.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple abventure!

Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service
GOOD
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Stealin

Disliked: Cleanliness, staff & service, property conditions & facilities
lousy attention they offer the stay included breakfast and that's not the case, they lie to you, they offer you breakfast but they want to charge you extra, liars and bad service.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Cielo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
Stayed 2 nights in Oct 2023
Verified

4/10 Poor

Andrew

I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightmare Experience - Avoid at All Costs This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable. The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare. Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

ADRIANA

Liked: Cleanliness, amenities
Buen hotel . La recepcionista desatenta . Los meseros muy amables . Nos tocó pagar el desayuno .
Stayed 1 night in Jan 2026
Verified

8/10 Good

Marie

Liked: Cleanliness, staff & service
Impecable ch très confortable spacieuse
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

LUIS RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Luis D Segura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, no les voy a hablar de lo que ya califique con estrellas, les voy a hablar de la calidad humana del servicio que recibí, durante mi estadía mi señora madre murió en mi país de origen y tuve que realizar una serie de tramites de forma remota, la ayuda prestada por el personal del hotel fue de las alta calidad humana y solidaria no tengo palabras para agradecerles, sin duda volveré a visitar este hotel y lo recomiendo sin duda lo disfrutaran.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Ximena

Liked: Cleanliness

Debe cambiar la condición de oferta del desayuno

El hotel es bonito en general , pero hay habitaciones mejores y peores! El Parqueadero es fatal , de aspecto y vista, pero la salida sólo lo puede hacer un experto ya que es muy estrecha , además la reserva en línea ofrece desayuno incluido pero en realidad no lo dan , a menos que haga la reserva el día que llega al hotel, pero ya es demasiado tarde para cancelación de la misma!
Stayed 1 night in Sep 2023
Verified

8/10 Good

Maria Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Me salió un buen precio con un cupón que tenía, pero la srta que atendió no quería aceptar que el valor de mi pago incluía desayuno; molesta verifico y después ya no hubo novedad
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Artur Carlosovich

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención y condiciones de la habitación.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio, la limpieza, el desayuno, el servicio de lavandería fue excelente. Personal muy servicial, dispuesto a ayudar y simpáticos.
Verified

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sweet Spot in Banos

We stayed for a couple nights. The accommodations were great and perfect for our stay in Banos. We didn't use the room much as we were out exploring, but the staff was helpful. The location is convenient for food and other services. The Wifi was helpful. My only issue was the doors are locked from the inside with a key, so I found myself locked into the hotel at sunrise when I wanted to get out and walk around. I found a back door, into a lot, and then climbed the gate to leave. The doors were finally open when I returned closer to 8am.
Stayed 2 nights in Mar 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Ugly bathroom and bad smells in it. Hot water didn't work properly.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estado de la habitacion

Pues si comodo todo lo unico es q no habia agua caliente y tenia una fuga de agua en el baño que permanecia mojado el piso
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Donde Marcelo

Decent hotel! Make sure to ring the door bell if you go out because they lock up early and your key wont get you into the hotel. If you go out early same thing you have to wait for someone to wake up and let you out!
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful!

Very accommodating. Didn’t speak English but we used the Google translate app and they worked with us. Helped us order food after curfew/lockdown at 8pm. Def recommend
Stayed 1 night in May 2021